What do you like best?
It's a great alternative to using a third-party, like Eventbrite. You host and manage events from within Wordpress, so it's possible to build out a more robust presence for your event, including supporting content, downloads, etc.
Additionally, there's a lot of flexibility, in terms of email templates, payment options, payment integration gateways, question types, etc. Being able to invoice and pay offline, as an option, was fantastic.
The product is being actively developed, with new versions and plugins being regularly released. I've also found the support forums to be pretty responsive.
What do you dislike?
No everything is streamlined yet; there's a few places were workarounds are necessary, when our workflow doesn't exactly match theirs.
For example, when having parents register multiple children without having to repeat information, or when registering staff/volunteers for an event that also has paid attendees, or setting up installment plans as a payment option.
In every case, I've been able to set up workarounds that were acceptable, but it would obviously be nicer if everything was baked in, though I understand that's not entirely realistic.
Built in reporting is also limited. I've really needed to do that with the CSV exports.
Recommendations to others considering the product
Use the support forums if you run into issues. There's usually a workaround. Also, they have a Trello board for requesting features.
What business problems are you solving with the product? What benefits have you realized?
I was working with a client who was familiar with Wordpress. They had used a few different approaches to event registration/payment, but weren't happy with any of them. Some were too expensive, others not flexible enough.
Event Espresso was a great fit for them. The interface was familiar, the