Our company have been using Eventbrite for quite some time now and have never had any issues, but unfortunately we have recently run an event and we were setup on partial payouts so we were receiving a portion of the ticket sales on the 1st and 15th of every month. Unfortunately we didn't receive the partial payment or the final payment on the few days leading up to and following our event.
These last 2 payments were showing in our Eventbrite account as already been paid out, but unfortunately the funds never reached our account.
I chased this up with the payments support team at Eventbrite and finally, 1 month later the payments are reversed and are transferred back to Eventbrite, saying that I needed to update my bank details for the payment that is being sent, even though we had already received previous payments to this same account.
We have now re-initiated the payments to try and send them to the updated account, but unfortunately it is now well beyond 2 months after the event finish date and we still haven't received our final payments.
Very Disappointing! Eventbrite have defended themselves by saying it isn't their fault and the cause is on the banks end. This may be so, but it still isn't good enough and there needs to be another option for receiving payouts in cases where this happens, such as Paypal or direct credits to a debit card.
We are now at a point where we need to take this matter further to get a positive result and our money back.