Evergage

Evergage

(83)
4.3 out of 5 stars

Evergage offers Real-Time Personalization Platform

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Evergage Features

Metrics
Sessions - Digital Analytics

Accurately measure total web traffic and present data elegantly.

85%
(Based on 6 reviews)
Engagement

Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc.

89%
(Based on 8 reviews)
Entry and Exit Pages

Accurately determine where most people enter your site and where they leave and present data elegantly.

87%
(Based on 8 reviews)
Standard Event Tracking

Software automatically tracks standard user actions.

89%
(Based on 7 reviews)
Custom Event Tracking

Able to set up custom variables to track any user activity on the site.

88%
(Based on 6 reviews)
Retention

Accurately measure bounce rate.

81%
(Based on 7 reviews)
Return

Track user return rates and related metrics.

81%
(Based on 7 reviews)
Conversions

Track what proportion of users convert via a certain action.

85%
(Based on 8 reviews)
Funnels

See how many users proceed down a certain path to conversion.

80%
(Based on 6 reviews)
Customer Information
Customer Health Scores

Provides users a customer-specific score to determine the overall satisfaction of each customer.

83%
(Based on 9 reviews)
Customer Monitoring

Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

86%
(Based on 12 reviews)
Customer Profiles

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

81%
(Based on 12 reviews)
Playbooks

Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

n/a
Customer Segments

Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

85%
(Based on 14 reviews)
Product Engagement

Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

n/a
Surveys

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

87%
(Based on 7 reviews)
Reporting
Real-Time Reporting

Obtain live data for who is currently accessing your site.

83%
(Based on 7 reviews)
Trending

Report on how any user activity has changed over time.

88%
(Based on 6 reviews)
Retroactive Reporting

Report on user activity in the past and set up predictive models for the future.

85%
(Based on 7 reviews)
Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

91%
(Based on 7 reviews)
Mobile Reporting

Analytic tools are also available for mobile and tablet versions of websites.

Not enough data available

Unification Across Devices

Able to unify user data across devices, recognizing returning users.

82%
(Based on 5 reviews)
Custom Reports and Dashboards

Allows users to easily build customized reports and dashboards.

Not enough data available

Predictions
Churn Risk

Calculates the risk that your customers will not renew or continue using your product or service.

n/a
Upsell Opportunities

Discovers and highlights factors that lead to upsell opportunities.

n/a
Custom Triggers

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

n/a
Machine Learning

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

82%
(Based on 9 reviews)
Testing
Other
User Data

Able to access user-specific data such as location, language, gender, and activity while on the site.

90%
(Based on 6 reviews)
Site Search Reporting

Report on keywords used in internal searches.

Not enough data available

Load Time Monitoring

Track load times on different devices and systems.

Not enough data available

Campaign Tracking

Analyze inbound marketing traffic to identify which campaigns are working best.

85%
(Based on 6 reviews)
E-Commerce

Track revenue and transactions.

Not enough data available

Promotional Messages

Able to deploy promotional or other pop-up messages based on user actions.

88%
(Based on 6 reviews)
Administration Alerts

System can self-monitor critical metrics and alert administrators when they reach concerning levels.

Not enough data available

Platform
Reporting & Dashboards

Access pre-built and custom reports and dashboards for viewing

78%
(Based on 15 reviews)
API & Integrations

The number of sources from which the platform can pull customer data and how well those integrations are supported.

80%
(Based on 12 reviews)
Data Import & Export Tools

Ability to input, modify, and extract data from the application in bulk through a structured file.

71%
(Based on 13 reviews)
Workflow Capability

Automates everday customer success functions for more efficient and effective day-to-day processes.

76%
(Based on 12 reviews)
Notifications

Set alerts for customer actions in order to respond quickly and proactively.

78%
(Based on 10 reviews)
Customization

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

84%
(Based on 14 reviews)
Scalability

Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

82%
(Based on 11 reviews)
Data Security

The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

84%
(Based on 10 reviews)
Performance & Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

87%
(Based on 14 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

84%
(Based on 12 reviews)
Reporting
Variation Testing
A/B Testing

Test changes to a page by administering the change to a portion of visitors and measuring conversion.

90%
(Based on 52 reviews)
Conversion Goal

Able to set any user action as the conversion goal of the test.

n/a
Percentage of Traffic

Able to adjust both the percentage of total traffic being tested and the proportion of the tested traffic that sees A and that sees B.

91%
(Based on 48 reviews)
Confidence Level

Able to view or adjust the necessary confidence level of your test.

86%
(Based on 43 reviews)
Multivariate Testing

Test multiple changes at once by directing traffic to a random combination of all changes being analyzed.

85%
(Based on 35 reviews)
Split URL Testing

Split web traffic to a page between two different URLs.

84%
(Based on 25 reviews)
Build
WYSIWYG Editor

Quickly create variant web pages with an easy-to-use WYSIWYG editor.

69%
(Based on 41 reviews)
Landing Pages

Build landing pages for user entry into the site.

n/a
Reporting
Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

87%
(Based on 58 reviews)
Reports and Dashboards

Access pre-built and custom reports and dashboards.

79%
(Based on 59 reviews)
Mobile Optimization

Optimization tools are also available for mobile and tablet versions of websites.

75%
(Based on 32 reviews)
Personalization
Standard Targeting

Deploy different versions of webpages based on user demographics, user activity, etc. with out-of-the-box configuration.

91%
(Based on 53 reviews)
Custom Targeting

Show different versions based on any variable set up to be tracked on the site's back end.

91%
(Based on 49 reviews)
Profile Storage Duration

The amount of time that users can be tracked and segmented into targeted groups.

91%
(Based on 33 reviews)
In-Page Analytics
Click Reporting

View percentage and total click rates for any link on a page.

85%
(Based on 44 reviews)
Heat Maps

Visual maps of where on a page visits are drawn to click/hover.

79%
(Based on 21 reviews)
Session Replays

Replay videos of user's interactions with your site.

n/a
Administration
Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

83%
(Based on 48 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

87%
(Based on 49 reviews)
API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

78%
(Based on 43 reviews)
QA Testing

Able to test that event and variable setup are reporting data accurately.

81%
(Based on 42 reviews)