What do you like best?
Nice UI, mobile responsive site available, lot of integrations, in my case Trello integration works smoothly with my workflow. Chrome extension works well too.
Realtime reports avoid the need of interrupt team mates asking about what they are working on, monthly and customs ones, help us in finances area to decide payments or in worth cases penalties.
It's great to see that the EH team keeps constantly working improving their service, frequently changes in UI and workflow are constantly taken you by surprise, sometimes it scares but there are always some good decisions, new features and improvements.
What do you dislike?
Website initial loading takes too long!, idle time is not taking in count. Internal projects navigation for cards layouts get too difficult in small devices.
You can not edit time from the extension panel, please add this feature!
It would be nice to have back the free plan for personal purpose, it could help a lot of people to understand their performance and take decision for life and work.
Recommendations to others considering the product
Test it before buy it, get yourself into time tracking your work, you can also try some free options to make your final decision.
What business problems are you solving with the product? What benefits have you realized?
Team performance reports, individual members performance tracking, and real time reports for distance work had help our team to realize which task needs to be improved, who's is making the greatest effort and who's kinda lazy. Also it helps us to estimate better our efforts and give our clients better and fair prices for our services.