What do you like best?
The fact that Alma is browser-based, is in theory a huge plus institutionally, however the downside is the delay in records appearing in the database once they are added by staff. The interface is decent once you become familiar with it. My understanding is that support is very good although the laundry list of things to fix is so long at the moment that actually fixing something take some time. This should get ironed out over time.
What do you dislike?
The use of alma is not intuitive, there are far too many clicks required to accomplish basic tasks. Specifically with regard to non-latin cataloguing, there is no easy way to add diacritics in transliterated fields forcing me to use another software then importing. This often means going back and forth importing, merging, deleting, exporting etc. Also, then you often have to wait anywhere from 12 to 72 hours for new catalogued entries to appear as searchable from the user perspective. Non-latin scripts that read from right to left display very poorly!
Recommendations to others considering the product
Work with other libraries regionally to negotiate better terms in pricing. Expect a long on-boarding for staff.
What business problems are you solving with the product? What benefits have you realized?
Integrate all of the primary functions of the library in one browser-based ILS. Allow for flexibility and responsiveness in tailoring the system to institutional needs.