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(2 reviews)

The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting

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ExtraHop review by User in Telecommunications
User in Telecommunications
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"A very good tool to help you out for end to end IT service's health monitoring and trouble shooting"

What do you like best?

The capability of deep dive into any OSI Layer's protocol to match your pre-configured triggers for abnormal network pattern and potential issue and generate alarms and report for you to quick action.

What do you dislike?

Basically from technical perspective I don't see any weakness however not sure if the cost is high or not as I'm just a user and not the business owner in my organization.

What business problems are you solving with the product? What benefits have you realized?

I've been using extrahop for a couple of years to monitor the network and application performance of our offshore call center's VPN and Citrix/VDI solutions, giving me the best solution to quick respond to any network and application performance degrade and trouble shoot the issue in protocol/transaction layer.

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ExtraHop review by Charles C.
Charles C.
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"I'd take an extra hop to utilize extrahops services"

What do you like best?

Due to every transaction happening and being able to be seen as wire data, analyzing this information can provide insight into every single event that happens on a network. You are able to see performance by tier and troubleshoot precisely by what the issue is. Wire data analytics allows a holistic view of every transaction that happens on a network and be able to see that information in a structured way.

What do you dislike?

Although there is a slew of reputable and fantastic clients for extrahop, I myself think its running a bit expensive for over 7k for a 1 yr subscription.

Recommendations to others considering the product

This is not a bad route to go, so I'd consider using it on a trial basis like myself. I think with some time and effort into implementing it and taking it seriously you may have a winner here.

What business problems are you solving with the product? What benefits have you realized?

We receive network traffic, and then performs real-time full-stream reassembly to extract application-level protocol metrics and other custom-specified information contained in the transaction payload. IT operations teams use this data to monitor the performance of the applications running on the network and detect anomalous behavior that could indicate a data breach, for example.

What Application Performance Monitoring (APM) solution do you use?

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