What do you like best?
I love almost everything about it. It is so many sites put in to one great site. Status updates, videos, photos, polls, fan pages, instant messaging, connecting with friends, family, and acquaintances all over the world. It is a great site to make new friends and even potential significant others. It is a fantastic site for social marketing as well. Many businesses, including the one I work for, benefit greatly from having a presence on Facebook. Your advertising in statuses can reach thousands upon thousands of people with little effort and planning. I have read that spending time on Facebook has been known to help many people relax, slow down their heart rate and decrease stress levels.
What do you dislike?
I dislike the potential for falling victim to identity theft. This is a problem that can easily be prevented though. Many people are not careful with what they share publicly on facebook and this can lead to unsavory characters exploiting that information. However, this is not the fault of Facebook.
Recommendations to others considering the product
I recommend using Facebook for your marketing and customer contact needs. Everyone uses Facebook, and everyone is familiar with the concepts of interacting with each other and providing feedback and communication with each other and businesses. Take advantage of the seamless connection with potential customers.
What business problems are you solving with the product? What benefits have you realized?
Advertising and connecting with customers. The chat feature is extremely useful when paired with other customer service chat services, which are often compatible with the Facebook messenger API.