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FareHarbor

4.5
(16)

FareHarbor is an online booking and reservation software for tours and activities.

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FareHarbor Reviews

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FareHarbor review by Brina M.
Brina M.
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FareHarbor review by JR A.
JR A.
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Verified Current User
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"Great service & team"

What do you like best?

Our reservations rely on equipment rental and Fareharbor allows us to input our equipment and track it across multiple classes/rentals within the same time slots. (aka "Shared Resources") For example, if we have 10 Paddle Boards available and someone books 2 of them at 10am for SUP Yoga, it will pull those 2 boards out of the availabilities of all other classes/rentals at that same time slot. This allows us to give all classes/rentals a fair shot at our full fleet vs saying "we have 10 boards for 2 classes so this one gets 5 and that one gets 5" ...when the demand for that day may be 8 in one and 2 in the other.

What do you dislike?

I love almost everything about FH, but I REALLY despise how payments are shown in bookings. Everywhere you can possibly look on a booking, it will list payment received as $x, but in reality it's showing payment received minus your FH fees.... which is NOT an accurate display of the payment received from a client, but rather the money we, as a company, end up collecting from that particular booking after FH fees are taken out. This is EXTREMELY confusing when talking to clients who need refunds, reschedules or just have a question about what they were billed. We look at the screen and even where it shows their credit card info, it states "$x charged to Visa #xxxx" ...when that's not the full amount that was collected. The ONLY way to see the amount they were billed is to take the steps you would for emailing them a receipt. At that point you can "preview" the email and see their accurate receipt. It's really REALLY dumb.

Recommendations to others considering the product

I highly recommend it. Make friends with your account rep because they will be SO helpful along the way.

What business problems are you solving with the product? What benefits have you realized?

We use FareHarbor to manage all reservations (online and in-person) for a Stand Up Paddleboard and Kayak rental company. It not only keeps track of reservations, but also keeps track of what equipment we have available (aka "resources") at any given time.

What Tour Operator solution do you use?

Thanks for letting us know!
FareHarbor review by James B.
James B.
Validated Reviewer
Verified Current User
Review Source

"Loving Fareharbor!"

What do you like best?

Fareharbor's customer support is unreal. From the moment we signed-up with them, they have excelled at being super responsive- and friendly about every interaction (no matter how many times I need help setting up codes etc) no matter the time of day or night!

What do you dislike?

Because Fareharbor has so many options to help my company, build reports, set-up my for sale events and tickets etc, the software can at times be overwhelming. Lucky for me, support answers every call and quickly takes care of anything I can't do myself (and never makes me feel like I'm "putting them out."

Recommendations to others considering the product

Really dig to see all the hidden gems that FH has to offer like their websites, affiliate programs etc. It is way more than just a ticket outlet.

What business problems are you solving with the product? What benefits have you realized?

I switched to Fareharbor because they had the best software for booking my Escape Rooms and Murder Mystery Dinners (from a customer standpoint). The ease in which customers can book events makes a huge difference in our conversions, and switching has increased our conversion rate through our website significantly. Fareharbor's tracking software allows me to track all my marketing efforts, which should help me be more efficient in my marketing spend each year (just started with this in the last 6 months).

FareHarbor review by Jordan H.
Jordan H.
Validated Reviewer
Verified Current User
Review Source

"Great Software and Excellent Support"

What do you like best?

The support team is very fast acting and responsive to our needs. The system is intuitive and easy to navigate. It works well via multiple APIs to connect to the distribution networks we use like Expedia. Keeps our business running with little headache.

What do you dislike?

The software lacks a little in reporting, options for custom tours, connections with accounting software, and employee scheduling software. One of the largest drawbacks is you can not sell add-on items like shirts, meals, or souvenirs from the system. A POS feature would help a lot. The iOS app is just their mobile website in a dedicated browser. Overall it is a good stand-alone product for working with tour reservations but lacks in other functionality. It does get better and better every day but still has a long way to go.

What business problems are you solving with the product? What benefits have you realized?

FareHarbor collects, manages, and processes payments for tour reservations. It handles manifests and oversees our tour schedule. Our team spends less time dealing with a paper reservations book and more time helping guests. Also, the ability to sell tours online in real time helps a lot. The API connections to our sales partners reduces the chance of overbooking and time dedicated to managing sales channels.

FareHarbor review by Administrator in Photography
Administrator in Photography
Validated Reviewer
Verified Current User
Review Source

"FareHarbor is the #1 booking software in the tourism industry!"

What do you like best?

FareHarbor values a tour business no matter how small or large it is. Team members have specific expertise in generating tour sales online: digital marketing, Google Analytics tracking, SEO analysis, website design and so much more. Furthermore, I have a great rapport with my awesome Account Manager who is always looking out for my best interests. She is responsive to my emails and scheduling a time discuss issues that take more time.

FareHarbor’s mobile app is super easy to use and allows tour operators to go paperless.

Customer support is available 24/7/365. Team members are friendly, knowledgeable and happy to help tour operators figure out technical issue on the backend.

FareHarbor is on the cutting edge of advanced reservation technology and has experienced astonishing growth since its launch in 2013. FareHarbor rocks the booking software world!

What do you dislike?

Adding promo codes to tours is a long process and a bit confusing. Wish it was easier to use.

What business problems are you solving with the product? What benefits have you realized?

FareHarbor has helped my business grow by using targeted SEO keywords to improve my Google ranking.

Also, FareHarbor designed my awesome website for free! I never ever expected anything like that to happen when I came onboard in August of 2017.

FareHarbor review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"FareHarbor review"

What do you like best?

I like the customer service and the flexibility to adjust my schedule/pricing/etc. to work around a changing environment. We have a variety of different ticket types and costs. We are able to get them all integrated with FareHarbor.

What do you dislike?

The waiver integration could be better. We would prefer to have the waiver integrated within the system instead of having to integrate a 3rd party waiver.

Recommendations to others considering the product

Ensure you can get all your client types and schedules setup early. That helps build the rest of the platform.

What business problems are you solving with the product? What benefits have you realized?

FareHarbor makes creating monthly reports every easy. Communicating with clients who have existing reservations is also pretty easy. We can let them know about weather delays or any changes that were not planned. We also have a variety of ticket types that users can select and are easily distinguished. However, we do need the FareHarbor tech support team to create them We are not able to create them on our own.

FareHarbor review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Switched from another system and could not be happier with FareHarbor"

What do you like best?

We love how it integrates into our website. It is full of features that make the reservation process easy for both the user and the admin. The customer service was also outstanding. With our previous system, it was very difficult to reach support quickly. FareHarbor has been immediately available. We also like the pricing. FareHarbor provides better service at a cheaper price than other options.

What do you dislike?

Setting up a bank account for payments requires too many steps for verification. This has been problematic for us in receiving our funds in a timely fashion. A less cumbersome method would be appreciated.

Recommendations to others considering the product

This is the best in tour reservation software. You will not be disappointed if you make the switch.

What business problems are you solving with the product? What benefits have you realized?

FareHarbor allows us to easily make garden tour reservations. It is easy to setup and even easier for the user to navigate. This was our first season using the software and have had no issues.

FareHarbor review by Dalton B.
Dalton B.
Validated Reviewer
Verified Current User
Review Source

"FareHarbor Use"

What do you like best?

The help section is very well done and allows me to figure things out without having to call. When I do still have questions the service reps are amazing! The customer service team is always very friendly and eager to help with any issues or assist in whatever I need.

What do you dislike?

Not all things on the website allow for the exact reporting that I would like. I also would like an option for pop up sales while people are checking out. This would allow us to get more income from the average customer.

Recommendations to others considering the product

Great system, Great customer service

What business problems are you solving with the product? What benefits have you realized?

Booking with our escape rooms are very nice and user friendly for our customers

FareHarbor review by Michael R.
Michael R.
Validated Reviewer
Verified Current User
Review Source

"Unwavering help and guidance"

What do you like best?

The customer service at FareHarbor is really impressive. Every single person I've dealt with is beyond helpful and I know I can always count on them.

What do you dislike?

The only thing I have any issue with at all is the hold music while on a call with them! But even that has started to grow on me

Recommendations to others considering the product

As a start up tour company I can't recommend them enough. They've been beyond patient and helpful every step of the way.

What business problems are you solving with the product? What benefits have you realized?

They handle all of my scheduling and payment processing. The fact that so many of the listing sites are integrated with them has been a revelation for me as a new business owner

FareHarbor review by noah cisco n.
noah cisco n.
Validated Reviewer
Verified Current User
Review Source

"Fareharbor is the best "

What do you like best?

I have tried multiple booking companies for my brewery tour business and the only one that has been easy to work with and with service that is truly quick and available is Fareharbor. I have not regretted my switch to their booking and after so many ignored issues with other booking competitors , Fareharbor is a breath of fresh air in comparison and they really seem to care. I recommend them to anyone needing a dependable booking company.

What do you dislike?

Some features can be a bit complex at first but with the videos and available service help its easily remedied.

Recommendations to others considering the product

Its the best system out there

What business problems are you solving with the product? What benefits have you realized?

It provides consistent updating, easy secure checkout, trip advisor follow ups and manifest heads ups before my tours.

FareHarbor review by Rob F.
Rob F.
Validated Reviewer
Verified Current User
Review Source

"No online reservations system does it all. Fare Harbor does a lot well."

What do you like best?

Calendar integration with my site. Responsive to work well with any device. Malleable. Stable. Very Stable. Fare credit card fee, 1.9 +.30, always, no matter what card. No fee for my business. Customers pay Fare Harbor a booking fee of 6% when booking online, nothing when reserving on the phone or in store. I get paid quickly.

What do you dislike?

No real store for add on merchandise. No systems appears to master this. Work around is flawed and reporting for this is awful. However -we make it work. The sales team promised everything I asked for, the implementation member (onboarding specialist/trainer) assigned to my account could not deliver. It was rushed, incomplete and just plain poorly executed. My account manager is great and has tried hard to correct the issues created by the onboarding specialist but it's been an uphill battle.

Because it is supposed to be very flexible, it is complicated to set up and one needs assistance from FareHarbor support for many modifications.

FareHarbor promised a marketing team at my disposal for adwords, remarketing and social. They claimed to provide all of the support and all I would have to do is pay for the actual ad buys. They repeatedly told me that I would have access to the marketing team after implementation was completed. As soon as that occurred I was told that they discontinued that service.

Recommendations to others considering the product

The customers don't seem to mind or even notice the online booking fee. After some experience it works well and has more capabilities than Xola. This space changes fast and several players are racing to win this category: Rezdy, Xola, FareHarbor and Zozi to name a few. All have good qualities, none deliver everything an outfitter needs. The company that integrates a quality merchandise POS first will have a leg up.

What business problems are you solving with the product? What benefits have you realized?

Customers can book my trips online. I manage my entire business with this software.

FareHarbor review by Beth B.
Beth B.
Validated Reviewer
Review Source

"FareHarbor helps our company out."

What do you like best?

I like that we can do multiple comps or discounts on tours and classify them as such.

What do you dislike?

It can be difficult to navigate the site at times.

What business problems are you solving with the product? What benefits have you realized?

It's an easy way for us to book our brewery tours. We've seen an increase in bookings.

FareHarbor review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source

"Easy Booking and Scheduling"

What do you like best?

It is super easy to use and keeps track of multiple types of products/services. Customer service is excellent.

What do you dislike?

There have been some issues with availability matching up across multiple bookings.

Recommendations to others considering the product

Take advantage of their great customer service.

What business problems are you solving with the product? What benefits have you realized?

We use FareHarbor for all of our booking, scheduling and even retail sales.

FareHarbor review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Excellent platform for managing reservations"

What do you like best?

Easy interface for seeing tour reservations, guest lists and payment management. Clean layout and feature packed

What do you dislike?

No major complaints. Almost too many features that make mobile app a bit complicated.

What business problems are you solving with the product? What benefits have you realized?

Easier to manage tours, make last minute changes, and update everyone.

FareHarbor review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"If you don't use FareHarbor you're an idiot!"

What do you like best?

Every little thing! Reports, connectivity, web based, ease of use.

What do you dislike?

Absolutley nothing. This is a PERFECT product. Truly an amazing product.

Recommendations to others considering the product

Do it! You wont regret it!

What business problems are you solving with the product? What benefits have you realized?

Online bookings, check in, connectivity

FareHarbor review by Administrator
Administrator
Validated Reviewer
Review Source

"Review "

What do you like best?

Easy to look

Up past reservations. And love being able to book additional lessons for clients very easily without adding cc info again

What do you dislike?

Wish there was a way to store credit card info

What business problems are you solving with the product? What benefits have you realized?

Booking ease

Allows client to input info

Kate from G2 Crowd

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