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FastSpring

FastSpring

4.6
(73)
Optimized for quick response

FastSpring is a complete e-commerce solution for billing and payments specifically designed to meet the needs of software, subscription management, SaaS, and other online service companies.

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FastSpring Features

Billing and Payments

Payment Terms

Provide multiple payment terms per customer or contract

Not enough data available

Personalized Billing

Different types of billing such as: recurring, one time changes, based on number of seats or usage

Not enough data available

Custom Pricing

Manage customer specific pricing as well as coupons, discounts, and gift plans

Not enough data available

Billing

Automation

Ability to create and send invoices automatically at predefined or custom frequencies.

Not enough data available

Consolidation

Consolidate invoices so customers can make one payment for multiple bills.

Not enough data available

Adjustments

Adjust invoices to handle exceptions and correct errors.

Not enough data available

Blacklisting

Allows users to temporarily or permanently block potential fraudsters.

Not enough data available

Revenue Recognition

Usage Tracking

Track usage per company, custom time period, or contract

Not enough data available

Deferred Revenue

Track payments received for products that haven't be delivered yet

Not enough data available

Revenue Accrual

Recognition rules to accrue revenue on a daily or monthly basis

Not enough data available

Dunning

Collections

Assists users in collecting payments for unpaid invoices.

Not enough data available

Dispute Management

Manages disputes regarding billing and payments.

Not enough data available

Escalation

Define escalation processes to suspend service for unpaid invoices.

Not enough data available

Revenue Optimization

At-Risk Customers

Identify customers that are more likely to cancel their subscriptions

Not enough data available

Offer Optimization

Optimize product offerings and packages to increase customer loyalty

Not enough data available

Customer Churn

Address customer churn by identifying the causes of cancellations

Not enough data available

Revenue Forecasting

Estimate future changes in revenues per product type or customer category

Not enough data available

Performance

Packages

Track the financial performance of various types of packages.

Not enough data available

Discounts

Identify the impact of special pricing and discounts on revenue.

Not enough data available

Plan Changes

Monitor plan changes such as upgrades and downgrades, or cancellations.

Not enough data available

Merchandising/Marketing

Promotions and Discounts

Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes.

90%
(Based on 25 reviews)

Recommendations / Personalization

Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc

86%
(Based on 23 reviews)

Product Visualization

Ability to display and manage photos, 3D views, videos etc for each product

82%
(Based on 30 reviews)

Storefront Design Tools

Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience

79%
(Based on 30 reviews)

SEO

Provides tools to drive traffic to pages via organic search

n/a

Product Reviews

Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products

76%
(Based on 14 reviews)

Abandoned Cart Tools

Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart.

79%
(Based on 17 reviews)

Product Catalog

Intangible Products

Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc.

91%
(Based on 26 reviews)

Product Search and Filtering

Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting

83%
(Based on 18 reviews)

Configured Products

Ability to all users select options to configure the product or select product options. For example, color, size, etc.

88%
(Based on 28 reviews)

Content Management

Ability to add/update products, product pricing, product information and other content included on eCommerce site.

86%
(Based on 30 reviews)

Order Process

Cross-Channel Fulfillment

Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up.

94%
(Based on 5 reviews)

Inventory Management

Displays inventory levels of products in real time. Displays inventory by location if required.

n/a

Returns / Refunds

Functionality to allow users to process returns/refunds either via self service or contacting customer service.

92%
(Based on 34 reviews)

Order Management

Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time.

93%
(Based on 35 reviews)

Payment Processing

Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality.

94%
(Based on 35 reviews)

Tax Display and Processing

Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions.

90%
(Based on 34 reviews)

Shipping Options

Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies.

n/a

Checkout Process

Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts.

91%
(Based on 34 reviews)

Multi-Channel Support

B2B Features

Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc.

87%
(Based on 9 reviews)

3rd-Party Store Integration

Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels

85%
(Based on 13 reviews)

Store Locator

Enable customers to locate and navigate to physical locations by zip code, city or GPS

92%
(Based on 9 reviews)

Customer Service

Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support.

96%
(Based on 24 reviews)

Mobile

Features that enable customers to easily to shop for products using a mobile device.

85%
(Based on 16 reviews)

Unified Customer Experience

Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel.

89%
(Based on 18 reviews)

Social Commerce

Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform.

86%
(Based on 10 reviews)

Platform

Test-to-Product Migration

Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site

90%
(Based on 28 reviews)

Admin Access Rights

Provides ability to control editing rights by product category, geography etc.

90%
(Based on 25 reviews)

Multi-Site Management

Features that enable creation and maintenance of micro sites, sub-sites using the same instance of the software.

84%
(Based on 10 reviews)

Security

Software provides appropriate tools and certifications to protect against fraud and malicious attacks

91%
(Based on 31 reviews)

Reporting / Analytics

Provides standard and ad-hoc reporting ability to meet business requirements

85%
(Based on 31 reviews)

User Management

Enables customers to update their own user information, settings and preferences.

90%
(Based on 20 reviews)

Integrations to Add-on Tools

Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software.

85%
(Based on 17 reviews)

Customization

Product provides tools to customize web store front, business process, etc. to meet unique business needs.

81%
(Based on 29 reviews)

APIs

System provides well documented API's that can be used to integrate to any 3rd Party or internal system.

88%
(Based on 22 reviews)

Performance and Reliability

Software performs well and runs with minimal unscheduled downtime

95%
(Based on 31 reviews)

Cross Browser Support

Enables store or site to provide the same user experience in all browsers and browser versions.

93%
(Based on 28 reviews)

Internationalization

Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation

95%
(Based on 21 reviews)