What do you like best?
I love the fact that FastSpring only requires a percentage cut of sales and not an additional service fee. My previous e-Commerce platform charged a hefty cuts of sales and a service fee on top of that. The money I was making went right back into paying the service fees. So I am very thankful for FastSpring for not charging for their incredible services!
I also love the complete control of order fulfillment. My previous e-Commerce platform allowed for zero customization of the order completion email. FastSpring however, allows for customization of the text only email as well as the HTML version and even Web page order completion so that the customer doesn't even have to go to their email. They can complete an order and download their order in the same window!
They also fully cover VAT tax collection. Once again, my previous e-Commerce platform didn't cover VAT at all and they even assured me that VAT only mattered to sellers in the EU not buyers. This is incorrect. EU laws require e-Commerce sellers to charge VAT Tax on purchases of electronically delivered products for buyers based in the European Union. In the EU law before 2015, VAT was based on the location of the business, but it is now based on the location of the customer. So the fact that FastSpring abides with EU laws is great! And I have had many EU based happy customers thanks to FastSpring's VAT coverage!
And how can I forget? Unlimited storage! Unlimited storage meaning that you can host as many files total on your store. So you could have a store with 10TB of files total. Individual product file size limits are 5TB however. But I will never use that much myself.
Lastly, the ability to see your customer's IP address and how many times they have downloaded your product is an amazing feature! This helps me in particular when a customer tries to lie and say they never received or downloaded their order and they ask for a refund. FastSpring allows me to see how many times they've downloaded. On my previous e-Commerce platform, this was not possible.
What do you dislike?
I honestly have zero dislikes concerning FastSpring at this time! This is the best e-Commerce platform available! Hands down!
Recommendations to others considering the product
Definitely try them out. It's free in terms of paying out of pocket to use their services, so you have nothing to lose! If you want a professional, sleek and stylish e-Commerce platform for your digital goods, look no further than FastSpring!
What business problems are you solving with the product? What benefits have you realized?
On my old e-Commerce platform, I had to get used to server downtime a lot. FastSpring however, has never had any downtime or server issues since I've used their services. I've never had to apologize to my customers or make a social media post lamenting the fact that I was going to lose sales for an unspecified amount of time due to server or maintenance issues. FastSpring has always been on for me 24 hours a day, 7 days a week and all 365 days in the year.
Also, their automatic language and currency detection is outstanding! This may seem like something small, but this is truly a major feature as anyone of any tongue or place of residency can purchase my products with no language barrier or currency limitation!
I would also say that their incredible store-wide unlimited file storage and massive 5TB file size limit per product has eliminated my issue of having products that are too big to host. Also, their usage of Amazon's S3 platform for file downloads also allows my customers to download my products without the worry of slow download speeds.