Faye Business Systems Group

Faye Business Systems Group

4.7
(14)

FayeBSG helps organizations optimize their business systems with creative and innovative solutions using SugarCRM, Sage 100 ERP & custom software.

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Faye Business Systems Group Reviews

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Showing 14 Faye BSG reviews
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Faye BSG review by Dana B.
Dana B.
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"CRM/MA Experts Who Take Care of You!"

What do you like best?

The team at FayeBSG are not only the leading experts in CRM and MA software, but they also have exceptional customer service and take care of you throughout the entire process. They truly care about understanding your specific and unique needs, and help you tailor the software to accomplish your goals. They are innovative in their approach and never try to up-sell you on something that you don't need or that doesn't work for your business. They're a true partner and incredibly responsive from start to finish. I've learned a lot about CRM and MA software from this team, and they have a high level of integrity in everything they do. You will not only get quality products, but the best customer service in the business.

What do you dislike?

I have a hard time finding anything I don't like about this company - they're exceptional.

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Faye BSG review by Frank M.
Frank M.
Validated Reviewer
Review Source

"CFO COO"

What do you like best?

FayeBSG’s ability to understand my business and find solutions to improve it provides great value. Eliminating entry of the same data more than once, the resulting reduction in errors, automation of customer communication and improved cash flow are all wins. To get these results from one partner with excellent employee retention makes my job easier.

What do you dislike?

I have a difficult time identifying a dislike. Their service ticket system could be more responsive?

Recommendations to others considering the product

Be frank and open with your expectations. The more information FayeBSG has to evaluate your project and your goals, the better the result will be.

What Sage 100 Resellers solution do you use?

Thanks for letting us know!
Faye BSG review by Scott A.
Scott A.
Validated Reviewer
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"Best Sugar and Act-On Integrator"

What do you like best?

The sales teams at Faye understand both sides of the equation; the need for a CRM that is flexible and the need for a Marketing Automation platform that integrates seamlessly.

What do you dislike?

There is really not much to dislike working with FayeBSG

Recommendations to others considering the product

Working with Faye, they bring a whole team to the table from both a CRM perspective as well as a team that uses the products themselves that they sell!

Faye BSG review by Project Manager
Project Manager
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"A great start, but left a lot to be desired"

What do you like best?

They stayed on top of getting all of our data imported from our old CRM.

What do you dislike?

When we asked them to customize the contact view from 2 columns of data to 6, they didn't know how. As a Sugar Partner, we expected them to know how to do this. We ended up picking a new partner.

Recommendations to others considering the product

Make sure you know what you want. Do you're own research and know what you need before using Faye to build out your CRM instance. When you think you've done enough research, do more. Sugar can do so much more than we realized.

Faye BSG review by Doug R.
Doug R.
Validated Reviewer
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"Faye BSG - CRM & Marketing Automation Wizards"

What do you like best?

They are very nimble and highly reactive. You can expect quality work and significant guidance and visibility throughout your entire engagement process..

What do you dislike?

I don't have any complaints - you can expect a positive outcome if you choose Faye for your CRM, marketing automation, etc project.

Faye BSG review by Nick L.
Nick L.
Validated Reviewer
Review Source

"👍BEST SOFTWARE SOLUTIONS COMPANY OUT THERE! TOOK OUR BUSINESS TO THE NEXT LEVEL!!"

What do you like best?

Their high level understanding of Business CRM and more importantly, their ability to customize and execute the implementation of it!

What do you dislike?

Nothing to dislike about their service.

Recommendations to others considering the product

Just give them a call and get things started. I wish we hired them 2 years ago.

Faye BSG review by Geoff B.
Geoff B.
Validated Reviewer
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"Professional and Intelligent Business "

What do you like best?

They're approach and professionalism were excellent and timely

What do you dislike?

Pricing was steep, but fair considering the systems we evaluated

Recommendations to others considering the product

Kaleb is a smart and business savvy executive that can help with any front-office issue in Sales and Marketing. I enjoyed our business conversations.

Faye BSG review by Mark T.
Mark T.
Validated Reviewer
Review Source

"Dir Purchasing"

What do you like best?

Prompt responses and issue resolution and very knowledgeable.

What do you dislike?

Nothing really. They have always been very thorough and professional.

Recommendations to others considering the product

Very knowledgeable and prompt

Faye BSG review by Project Manager
Project Manager
Validated Reviewer
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"Great Customer Service"

What do you like best?

They are very quick to respond and care about the issues our team is having...especially when there is an urgent need!

What do you dislike?

The length of the project, had a different project manager to start that didn't always meet deadlines. Accounting integration proved to be more complicated than originally thought.

Recommendations to others considering the product

Get Nathaniel Garcia as your project manager

Faye BSG review by Daniel D.
Daniel D.
Validated Reviewer
Review Source

"Faye Business Systems Group Review"

What do you like best?

The attention to detail from Faye Business Systems Group

What do you dislike?

I did not dislike any aspect of working with Faye Business Systems Group

Faye BSG review by Larry D.
Larry D.
Validated Reviewer
Review Source

"Subject Matter Experts: FBSG"

What do you like best?

Service was professional and timely and the FBSG team knew their stuff

What do you dislike?

Nothing in particular, they were very responsive

Faye BSG review by Maksim A.
Maksim A.
Validated Reviewer
Review Source

"Very reliable company "

What do you like best?

Company communicates well and delivers what promised

What do you dislike?

not much as long as our clients are happy

Faye BSG review by G2 Crowd User in Environmental Services
G2 Crowd User in Environmental Services
Validated Reviewer
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"Very helpful"

What do you like best?

Account management and QB integration. They were very helpful and knowledgable. They walked us through many things we were really green and niave about

What do you dislike?

A little pricey for our small business, but worth it

Faye BSG review by Project Manager in Furniture
Project Manager in Furniture
Validated Reviewer
Review Source

"Highly Recommend Faye Business Systems Group"

What do you like best?

Innovative solutions to our SAGE issues.

What do you dislike?

I did not experience anything negative during the project,

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