What do you like best?
The is a must-have tool for selling on Amazon. Set it up and let it run to automatically send follow up emails that you configure and schedule to solicit feedback and reviews, or to provide follow up information. Lots of functionality - you can create emails for different products and/or purposes, as schedule them according to your needs. You can also be alerted to negative feedback so you can respond quickly.
What do you dislike?
Can't say there is anything I really dislike. It does what it says.
Recommendations to others considering the product
Solid company that is one of the first to offer this service. You can't go wrong with Feedback Genius.
What business problems are you solving with the product? What benefits have you realized?
Collecting reviews and feedback, and being notified of negative reviews. Reviews are critical on Amazon, and you can't really manage it manually. A tool like this makes it easy.