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FieldEdge

4.2
(10 reviews)

FieldEdge provides an easy & efficient way to track customers, dispatches, finances, service agreements, inventory, service history, technicians & more.

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Showing 10 FieldEdge reviews
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FieldEdge review by Mark P.
Mark P.
Validated Reviewer
Verified Current User
Review Source

"Great product with awesome customer service!"

What do you like best?

Their customer service and having our own account manager is helping us fully utilize Field Edge. Anytime we have a question or not sure where something is in the software, we often have a solution the same day....if not in just a couple of hours. I also appreciate that they are constantly upgrading and adding new features that are being requested from customers.

What do you dislike?

While I love that the software is cloud based and that we can access it from anywhere, I also don't love that it is cloud based. I say that as in technology is technology and will always have hiccups. When cloud based software has an issue, you can be without access to your data. However, Field Edge has implemented a solution so that you can always see your data should something out of the ordinary occur. I am also not a huge fan of working in Field Edge and QuickBooks. The benefits outweigh the inconvenience and is growing on me.

Recommendations to others considering the product

Make sure you implement the mobile app in the field for your techs immediately. Having the customer information and job site history for the tech has been a huge improvement in not only efficiency, but also in customer service.

What business problems are you solving with the product? What benefits have you realized?

We use Field Edge to mainly take and schedule service calls and to create invoices. The mobile app for the techs and the automation for contacting the customer when a tech is on their way are just a small sample of the efficiencies we are reaping with Field Edge. We are eliminating manual tasks that the program does automatically in the natural progression of work flow.

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FieldEdge review by Elizabeth H.
Elizabeth H.
Validated Reviewer
Verified Current User
Review Source

"Great customer service and software"

What do you like best?

I love the phone call integration and easy to use scheduling and dispatching. The entire interface is easy to use and the instant quickbooks syncing is a MUST HAVE! The customer service is great as well. For a feature packed office management service, FieldEdge really can't be beat.

What do you dislike?

This service is a little pricey, but you really do get what you pay for.

Recommendations to others considering the product

Don't let the price shock scare you away!! The amount of time I am now saving has more than helped cover the cost of the software. The amount of features included is unsurpassed and the on boarding team is well worth the extra upfront cost of setup! They can help with everything from Quickbooks integration, to you catalog updates and cleaning up your customer lists! Give them a shot!

What business problems are you solving with the product? What benefits have you realized?

scheduling, dispatching, time clock, invoicing, receiving payments/payment processing, customer organization, and the great reports!

What Field Service Management solution do you use?

Thanks for letting us know!
FieldEdge review by Eli T.
Eli T.
Validated Reviewer
Review Source

"Great concept when it works"

What do you like best?

The App is easy to use to some level, For the technicians, it is easy to find items and they can even see the picture of the items.

Techs can add pictures from the field and attach it to the customer's profile.

Incoming calls, we can see the existing customer information before we answer the call.

What do you dislike?

VERY SLOW, to maneuver from page to page takes time. we found ourselves putting customers on hold for a simple task.

Software updates

When Field Edge is trying to make some updates WHOLE software crash. so imagine for a second what would happen when your software is down:

Good morning you start your day.

* No incoming calls (your phone line are integrated with the software), no new customers

* Your technicians are at the office (12 of them) and have no idea where do they need to go

* Customers that are waiting for their tech to show are calling the office to check what happen, you guessed right - phones are down.

* Now you are sitting around (18 people) and have no idea what to do

UPDATE 9/14/18

The downtime was one full day that cost my company a fortune.

Regardless of the downtime, I find the software premature and have a lot to improve BEFORE they charge the premium.

The tech support will answer the phone call only when they are not too busy.

Recommendations to others considering the product

Think twice before the change,

What business problems are you solving with the product? What benefits have you realized?

So if you are still thinking to go with Field Edge, GOOD LUCK

FieldEdge review by Brittany B.
Brittany B.
Validated Reviewer
Verified Current User
Review Source

"Field edge has simplified our scheduling"

What do you like best?

I like the dispatching best. It is simple and clear. Another feature that has saved time and energy is the agreement reminders for customers

What do you dislike?

I do not like that the create work order option on the dispatch board does not show the one click scheduling for their agreement. This would be helpful to quickly tell a customer on the phone that they are due.

Recommendations to others considering the product

My recommendation is to really clean up files before transferring

What business problems are you solving with the product? What benefits have you realized?

Dispatching and profit margins. It is very helpful for showing who is quoting out jobs and actually selling the job.

FieldEdge review by Marlin C.
Marlin C.
Validated Reviewer
Verified Current User
Review Source

"Reliable dispatching and CRM application with outstanding customer support"

What do you like best?

Customer support at Desco is the best I've ever experienced. Everyone I've chatted with or spoke too have all been cheerful, willing to help in any way they can.

What do you dislike?

Application does have an updated feel, but it's built like a rock. It can be a little overwhelming because the application has a field to tracking everything possible. We stuck to what we actually need to use.

Recommendations to others considering the product

Desco has launched their cloud solution called FieldEdge. If you're looking for a more modern software built from the same people behind ESC, check it out.

What business problems are you solving with the product? What benefits have you realized?

ESC stores all of our customer information and history. We use it to dispatch our service technicians and installers everyday. One thing that sets ESC apart from the competitors is the ability to create service agreements which basically invoices and creates tasks on a set time schedule.

FieldEdge review by Victor P.
Victor P.
Validated Reviewer
Review Source

"Great program, very easy to use!"

What do you like best?

The navigation between different category screens is very easy, very simple. You can open multiple pages and toggle between tabs.

What do you dislike?

Sometimes the program will freeze which then I have to close and reopen the program and fill out the form again.

Recommendations to others considering the product

Very easy for new employees/beginners to start off with, is not a very confusing program and very easy to navigate.

What business problems are you solving with the product? What benefits have you realized?

The dispatches can be made quickly and easily assigned to which technician. If the technician misplaces paperwork we can easily look up the schedule in the system.

FieldEdge review by Brian F.
Brian F.
Validated Reviewer
Review Source

"Great for small or big business."

What do you like best?

Easy scheduling, Inventory tracking, flat rate pricing, customer service.

What do you dislike?

Once it is entered or added there is no deleting it. Can't make bulk changes to items, only individually.

Recommendations to others considering the product

Fieldedge is always evolving to better itself. The on site training is top notch.

What business problems are you solving with the product? What benefits have you realized?

Scheduling efficiency for technicians, inventory tracking. Better invoice and money tracking, more efficient work schedule per technician.

FieldEdge review by User in Construction
User in Construction
Validated Reviewer
Verified Current User
Review Source

"helps our business grow"

What do you like best?

it is a great data base for our customers, and it links well with quickbooks

What do you dislike?

it is not simplified. it is hard to learn a lot of its functions. I believe we have missed opportunities because of it complexity

Recommendations to others considering the product

I would recommend this product to other service companies, it is a great data base and it is perfect for quick books accounting

What business problems are you solving with the product? What benefits have you realized?

we are solving the need for data base. it is nice to be able to see our customers history as well as keep track of accounting

FieldEdge review by Dagoberto H.
Dagoberto H.
Validated Reviewer
Review Source

"Impact on our business"

What do you like best?

Fieldedge has had a positive impact on our business overall

What do you dislike?

Old people have struggles with the technology

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

For the technicians it is easy to find items and they can even see the picture of the items

FieldEdge review by User in Facilities Services
User in Facilities Services
Validated Reviewer
Verified Current User
Review Source

"It's ok but It doesn't work with Quickbooks"

What do you like best?

Easy to navigate, everything is clearly labeled.

What do you dislike?

It doesn't "talk" to Quickbooks for payments.

Recommendations to others considering the product

It will not "talk" to Quickbooks

What business problems are you solving with the product? What benefits have you realized?

Dispatching, technicians being able to see instantly what we have added to their board

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