The App is easy to use to some level, For the technicians, it is easy to find items and they can even see the picture of the items.
Techs can add pictures from the field and attach it to the customer's profile.
Incoming calls, we can see the existing customer information before we answer the call.
VERY SLOW, to maneuver from page to page takes time. we found ourselves putting customers on hold for a simple task.
When Field Edge is trying to make some updates WHOLE software crash. so imagine for a second what would happen when your software is down:
Good morning you start your day.
* No incoming calls (your phone line are integrated with the software), no new customers
* Your technicians are at the office (12 of them) and have no idea where do they need to go
* Customers that are waiting for their tech to show are calling the office to check what happen, you guessed right - phones are down.
* Now you are sitting around (18 people) and have no idea what to do
The downtime was one full day that cost my company a fortune.
Regardless of the downtime, I find the software premature and have a lot to improve BEFORE they charge the premium.
The tech support will answer the phone call only when they are not too busy.