What do you like best?
We love the simplicity and efficiency of the program. It looks clean, is easy to navigate and is completely intuitive and easy to use, even for beginners. It isn't visually overwhelming and cluttered with too much "stuff", it is super simple yet very powerful. They give you the most powerful tools to do basically everything you need with inventory management, sales and invoicing, as well as purchasing.
Finale's integration with ShipStation is seamless and fantastic. Really can't say enough about this, its fantastic!
We started out with FInale a little over a year ago after spending several months researching every program on the market, reading reviews and really doing our due diligence before finally zeroing in on Finale. We have not looked back since and have never second guessed our decision, FInale has delivered on every possible level and beyond.
Chinh, Chris and Mike are exceptionally attentive to our every need. If ever we have had a question, problem or a suggestion, they are super quick to respond (usually within minutes) and address it immediately. They have a super hands on approach and honestly seem to care about building a quality business by caring about their product and their customers. They are constantly working on bettering the system and making changes.
There have been a couple times where we actually had some input regarding their barcode scanner app that we use and they actually took our suggestion and changed the app to do what we suggested.
They have gone above and beyond to integrate Finale to work with various online channels that we sell on. For instance when we started they did not yet have an integration for pushing stock levels to Overstock and we expressed our need for this and within a month they used our Overstock account as the guinea pig for building the integration. They encountered some bumps in the road linking up with Overstock's API and Chris and his team were able to work around them with lightning speed and we have had a seamless Finale to Overstock inventory integration ever since. They also did the same with our eBay store. They have since integrated with numerous other online marketplaces.
The learning curve with Finale is very minimal. It takes a bit to adjust to but much less than other programs we looked into. These guys spent hours on the phone with us teaching us how the system works and continuously answering questions and addressing bumps in the road during the initial set up. It was super painless and we have a TON of products.
Finale has truly changed the way we do business and increased our productivity and efficiency 100 times over. I mean we were literally in the dark ages before we started using Finale, we had no digital inventory control, we were updating online marketplace inventory manually every day, it was literally insanity with all the products we have, which is THOUSANDS. We are truly grateful for FInale and to their team and recommend it to anyone.
What do you dislike?
There is not much we don't like about Finale to be honest. There are a few things we see that could use improvement but they are very minimal and no deal breakers for us at all, just minor things which are mostly regarding the barcode scanners such as:
1. Right now to sync data from your barcode scanners to Finale you have to physically connect the scanner up to the docking station at a computer. We know they are working on a WIFI based wireless linkage between the scanners and Finale and we will be extremely happy once that comes through.
2. The barcode scanner app could use some tweaks to make things a little easier to navigate through. Sometimes you have to go through a few clicks to get in and out of the different functions.
3. Right now information can only come down from ShipStation and into Finale. We REALLY wish Finale had the ability to push new sales orders created in Finale up to ShipStation to be able to generate shipping labels there and then sync the tracking for those orders back into the order in Finale. THis functionality would really be awesome. But knowing these guys they are probably already working on this or its on their to do list.
But like I said overall these are very minor things and we cant say enough good things about FInale!
Recommendations to others considering the product
We researched hundreds of programs and similar solutions before settling on Finale and we urge others to do the same. Test run other programs with their free trials and compare. For us there was no comparison, Finale was leaugues above everything in the same price range. And above all else READ REVIEWS, FInale's reviews say it all! People love this program and it shows. We read what other people said about every other program we researched and all the other programs seemed to have issues people were experiencing and that said a lot to us. Finale's reviews were flawless and after over a year of use, WE AGREE, Finale is AWESOME.
What business problems are you solving with the product? What benefits have you realized?
Since Finale syncs into Quickbooks we have solved our Sales Orders and Invoicing, its seamless.
Our inventory is being pushed every few minutes up to around 10 different online sales channels we sell through including Amazon, Overstock, eBay, 2 Shopify sites, New Egg, Rakuten, Tanga and maybe more.
We now cancel very few orders due to stock outs compared to before FInale where we had to cancel orders left and right.
Our staff can now let our wholesale customers know within seconds if we have something in stock or not.
Overall Finale has allowed our company to grow rapidly just due to being organized and we are now able to do good, clean, quick, accurate business with our customers.