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FinancialForce Accounting

3.8
(192)
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FinancialForce Accounting is a full-featured financial system that takes a fresh approach to keeping track of the numbers, built on Force.com.

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FinancialForce Accounting Reviews

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FinancialForce review by Yudith Marlene A.
Yudith Marlene A.
Validated Reviewer
Verified Current User
Review Source

"How financialforce improves your accounting and sales process within your company"

What do you like best?

It's like a board, where you can download information regarding your sales, products, customers, employees and partners of the company, where the software, and serves as a consultant, the indications and how the sales, what strategy you should use to more clients, more new prospects or clients, it is very complete, where you save a lot of time, even personal, saving in costs for the company.

What do you dislike?

Absolutely nothing, this application seems innovative, super complete, full of tools to do any task, create or make an investment plan, complete a healthy, efficient and efficient accounting process, especially transparent, and the most attractive thing that is update in real time

Recommendations to others considering the product

a lot of advertising, social networks, posters

What business problems are you solving with the product? What benefits have you realized?

with this application in which he agreed in the trial period, he began to download the information to perform a pilot sales and billing plan, only with these two priorities, since for any sales company, the most important is to carry out a real-time control of the updated billing and know how the software stands out in the search for potential customers, an excellent tool for our company.

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FinancialForce review by Chris G.
Chris G.
Validated Reviewer
Verified Current User
Review Source

"Continued Improvement (internally and to the product)"

What do you like best?

The tagging which is possible on transactions gives real value to slice and dice data when analysing, Assisting FF to develop the product is also a huge plus point. It's great that we're listened to.

Reduced month end close from ca 4 weeks to 1. Full reporting package sent into departmental heads monthly to tell them where they are financially. Dashboards created for each department head

FFR & XL+ have been a revolution, really helping us create our monthly reporting pack.

What do you dislike?

Can still experience lag with the system, and Action views is not usable at present. Think sometimes the new functionality isn't released with enough impact that it's difficult to know exactly the new features and how we roll them out in ouor org.

Recommendations to others considering the product

Keep highlighting problems when they arise, and engage with the FinancialForce community, there is a great knowledge base across other customers.

What business problems are you solving with the product? What benefits have you realized?

Reporting information has improved ten fold. We can now drill down on the data to get a real insight about what the numbers mean. We can push out departmental dashboards to the exec team, to show them their own financial position vs budget which adds real value to them.

What Accounting solution do you use?

Thanks for letting us know!
FinancialForce review by Xiomara A.
Xiomara A.
Validated Reviewer
Review Source

"Perfect integration of financial management and professional services."

What do you like best?

FinancialForce is easy to adjudge, use, and maintain. Its sincere but energetic indifferent use establish offers an an end-to-end fulfil bring on for snug and substantial sales and service-oriented companies recompense ways to make their operations more efficient with a smaller investment.

It has tractable, multidimensional tabulation of calendar, with an increment of the aptitude for multi-currency and multi-company transaction handling. Its inter-company journal exclusive of allows broadcast of costs between companies or business units. Besides, you breech esteem impulsive reversing journals to execute accruals and figure out necessarily cumulative, year-to-date budgets for each period, or get real time visibility with user and role-based dashboards.

What do you dislike?

It entails significant learning and development time to configure it.

Recommendations to others considering the product

With FinancialForce Accounting you can easily connect the finances and customer management with the system. It offers advanced customization options; however, they are actually pretty difficult to implement.

What business problems are you solving with the product? What benefits have you realized?

It allows you to tatty look forward to fine flows and hard cash needs and traditional up multiple embargo accounts in different currencies. It aside newcomer disabuse of helps you to order gross from your trade and refunds total and unique payments to vendors and refunds to/from vendors. Too, you bed basically automatcially accommodate your bank statements focus re-keying, or record bank charges and interest shown on your bank statement.

FinancialForce review by Jamira K.
Jamira K.
Validated Reviewer
Verified Current User
Review Source

"Struggles with handling financial information"

What do you like best?

We have been able to go paperless with our AP and journal entry processes, which provides good efficiency any time a question comes up.

What do you dislike?

There is literally no screen or report where you can query the current year to date balance of a general ledger account. You especially cannot do it while showing transactions to date which is a real problem for us.

Recommendations to others considering the product

Don't assume anything. Take the very most basic functions you do, and just have the vendor show it to you. Pay attention while they do so.

What business problems are you solving with the product? What benefits have you realized?

The product links seamlessly into your existing organisation and allows you to take Opportunities in Salesforce and create Quotes to your customers, sales orders from the quotes, purchase orders to your vendors and invoices to your clients.

FinancialForce review by Julia B.
Julia B.
Validated Reviewer
Verified Current User
Review Source

"Very convenient when using with SalesForce, but not overly user friendly "

What do you like best?

I like that it sits on top of Salesforce, which makes it very easy to do billing for our existing opportunities.

It is easy to create different currency invoices and to consolidate all our international financials.

What do you dislike?

It is not very user friendly. The reports are a bit cumbersome and I mostly always have to download a few reports and do vlookups in order to get the results I need.

What business problems are you solving with the product? What benefits have you realized?

We had to manually upload invoices into quickbooks, which led to a lot of human error. This way we have easy access to invoices through the opportunities we have in Salesforce and the process is a lot more streamline.

We also needed a product that will help us create invoices in different currencies, which Quickbooks didn't allow.

We now have the possibility to consolidate all our financial from all our foreign entities.

FinancialForce review by Administrator in Consumer Goods
Administrator in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"FinancialForce - Accounting, ERP & SCM Solution "

What do you like best?

The best thing about FinancialForce is that it is native to the Salesforce.com Platform. Financialforce delivers deep visibility and powerful controls to simplify, optimize and leverage inventory and finance data across the entire organization. Lean team productivity: Running all functions from quoting customs, shipping, inventory management, automated purchase orders and replenishment of inventory all - 100% on Financialforce

What do you dislike?

FinancialForce Accounting and SCM Records take up a very large portion of our data storage.

Recommendations to others considering the product

Comparing Sales Numbers vs. Revenue with just a click! Providing more timely information to make decisions, and with less effort. Also, having the CRM records tied to financial and procurement data allow anyone in the company to see what's going on with the customers account and order - creating superior customer service.

What business problems are you solving with the product? What benefits have you realized?

We are no longer guessing on inventory available or replenishment, reducing costly inventory issues, while improving cash flow. Moreover, Financialforce accounting has reduced our Month-end processes from two weeks to four days!

FinancialForce review by Frank Gilbert P.
Frank Gilbert P.
Validated Reviewer
Review Source

"use financialforce more quickly to make accounting records "

What do you like best?

It is an application that allows you to create working groups to make quotes for products and services gives you the opportunity as group administrator, to keep track of the account, quote, additionally has a function of organizing goods and services in a very practice, seeking to lighten processes within the accounting of the company, these are one of the many good features that this application has

What do you dislike?

For me it does not have anything bad this application is excellent, very good application to take the accounting, additional the fact of breaking up the tasks by groups of work is very good tool

Recommendations to others considering the product

look for more presence in social networks to have more knowledge in the population at the company level

What business problems are you solving with the product? What benefits have you realized?

Search tools where you can improve your work process and streamline them, I think it is the most important tool of this application, the faster the accounting process, the better accounts are kept, to make accurate closures and with truthful information about accounting processes

FinancialForce review by Ronald S.
Ronald S.
Validated Reviewer
Review Source

"With all the power of the financial cloud "

What do you like best?

As we already know, we are in the age of the cloud, of the connection, in the era of breaking barriers, of making financial systems accessible and easy to use. It is an ideal tool, easy to use, with a short learning curve, with all the power of the cloud and the countless benefits of storage capacity. In a world of non-financial finances, you need to be creative.

It really is a very friendly application, easy to use and to learn, with a creative and friendly graphic interface. The billing and cash flow modules are really well designed. The cost-benefit ratio is ideal for small businesses, the storage capacity is high, and has good user support.

What do you dislike?

Obviously as companies grow, new needs arise, as security requirements are increasing, for certain types of businesses with sensitive financial information management, they require systems, tools and more traditional applications, in order to comply with certain regulations. One of the points of improvement of all the tools based on the cloud is how to be competitive in places with connection problems and access to the cloud, they must offer gadgets that ensure operational continuity.

The great point of improvement is the integration with other tools and platforms not supplied by salesforce, to be able to develop the level of penetration and use of the tool to increase.

Recommendations to others considering the product

It is a widely recommended tool for small businesses, who want to improve their daily management with a friendly application, easy to use, with modern appearance and with all the power of the cloud. Basically it is aimed at the non financial financial segment, entrepreneurs who know how to do their business and need a program that suits them.

What business problems are you solving with the product? What benefits have you realized?

The implementation of the tool is very easy, the learning level of average urinals is shortened quickly, the document management improves exponentially, as well as billing and cash flow management.

FinancialForce review by Huichang H.
Huichang H.
Validated Reviewer
Verified Current User
Review Source

"Review from a developer's view"

What do you like best?

Same with other FF productions, it has a very powerful support team and a very short response time . Other than that, FF accounting also have a lot of useful features like billing, forcasting and generate history report. It integrated with salesforce very well and very easy to setup(only a send a email to their onboarding team ). Their are also a lot of configurations you can change to fulfill your requirement.

What do you dislike?

The performance of FF accounting is really not very good, though I know this is mostly because of the restriction of Salesforce platform. When you do billing for big projects/accounts, it cost more a minute to generate the bill. Other than this, the document of FF accounting is not detailed, you will be confused if you are not familiar with it.

Recommendations to others considering the product

If you have decided to use salesforce, then psa accounting maybe the best accounting service you can find. It may have some problems, but you can trust the support team. They will help you in time.

What business problems are you solving with the product? What benefits have you realized?

We are using this product to do automatic billing, this saved our finance a lot of time. Also, we have a detailed history track and we can generate a report to see what we have done and what our feature looks like.

FinancialForce review by DesireƩ F.
DesireƩ F.
Validated Reviewer
Verified Current User
Review Source

"New User"

What do you like best?

I love the fact that the system is customizable, we were able to configure the templates to replicate what we were use to in our old system.

What do you dislike?

The reporting is a bit hard to configure. I have had a hard time creating the necessary reports from FFR so that I can use them in FFXL. I am confident that once I have everything mapped out further that the reports will be fine. It's just setting them up that is a bear.

Recommendations to others considering the product

I would definitely recommend it to others. i forgot the mention the other great part...THE COMMUNITY! I love the fact that I can go to a place where there are others who are users etc. who can answer questions about issues, or where you can offer suggestions. Really great.

What business problems are you solving with the product? What benefits have you realized?

Saving time. Our company used FF for our A/R but not for the rest of our accounting functions. With everything in one place we no longer have to download reports.

FinancialForce review by Adam B.
Adam B.
Validated Reviewer
Verified Current User
Review Source

"FinancialForce Accounting"

What do you like best?

The fact there is a seamless flow between salesforce, PSA and FFA. There is now only one version of the truth and finance staff can change from Data reconciliation inputters to Business analysts almost instantly.

What do you dislike?

sometimes there is a bit of lagging jumping from one object to another.

What business problems are you solving with the product? What benefits have you realized?

no longer are there loads of different out of date spreadsheets, reports are in real time. Month end has been cut by 2 days and there is a much better understanding of the transactions in the accounts. People also spend tens of hours less a month manually entering data. XL tools has made uploading PIN's a doddle.

FinancialForce review by Kristina C.
Kristina C.
Validated Reviewer
Verified Current User
Review Source

"Great product"

What do you like best?

FinancialForce is works flawlessly with SalesForce making everything flow smoothly from Lead to Cash to Accounting.

What do you dislike?

We have millions of transactions and transaction line items and currently there is no functionality to store this data outside of SalesForce which increases our spending on storage. FinancialForce is currently working on a storage solution and we can't wait to see the functionality they create.

Recommendations to others considering the product

This is a great product and once they determine a solution for storage it will be the best product out there

What business problems are you solving with the product? What benefits have you realized?

Our business is very detailed billing down to the line item level. FinancialForce created some great custom functionality for us that allows us to bill, match and report on our data down to that level.

FinancialForce review by Janeen M.
Janeen M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Straightforward Implementation and Use"

What do you like best?

Ease of configuration and setup. Once you have your data together, you can be up and running in hours. All data residing on Salesforce improves our overall productivity, we don't have to search for data in multiple systems.

What do you dislike?

Would like more flexibility in creating and configuring invoices, more ability to build visually. This is somewhat more tool than is needed for a small company. It is best suited for medium to larger sized businesses.

Recommendations to others considering the product

This is a great tool, and the integration with Salesforce and FinancialForce PSA makes it nearly required for anyone with services delivery.

What business problems are you solving with the product? What benefits have you realized?

Integrated project billing, ease of follow up and reporting.

FinancialForce review by Matt B.
Matt B.
Validated Reviewer
Verified Current User
Review Source

"A fantastic experience with some high quality software!"

What do you like best?

It is easy and intuitive to use once you have learned the basic processes of how money flows through the system. At the same time, it can a variety of users ranging from the low intensive users in small business all the way to a high intensive user trying to manage the finances of a corporation.

What do you dislike?

It is very training intensive. You will get out of it what you put in but in order to use the system to its potential there is quite a learning curve.

What business problems are you solving with the product? What benefits have you realized?

We are trying to manage the finances of the overall company while also managing the expenses and revenues of our small field offices across the nation. This product is great because it allows us to plug into a variety of systems such as our CRM system, Payables, and Expenses systems.

FinancialForce review by Daniel P.
Daniel P.
Validated Reviewer
Verified Current User
Review Source

"Simple way to implement Financial controls within Programme and Donor Management"

What do you like best?

It's native Salesforce there are no need for BI tools and expanding other aspects of your Salesforce implementation to link directly to financial records is done with clicks instead of code.

They have a great technical team who are pushing the limits of what Salesforce can do and enhancing innovation within Salesforce thanks to their development team and CTO.

What do you dislike?

They don't advertise ClickLink during the sale of the product which as technical person would have made the sell internally much easier.

Recommendations to others considering the product

On face value the product is excellent but once you get to implementation and you start finding out about the additional tools like ClickLink that are bundled with it you'll start to imagine a single platform approach being possible with clicks in stead of code.

What business problems are you solving with the product? What benefits have you realized?

We had a synchronization with Salesforce from our previous system but spent a lot of time with reconciliations between the 2 platforms.

FinancialForce review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"PS & FFA"

What do you like best?

Ability to have a full view of the life-cycle of a customer relationship from lead to Opportunity to contract to cash and renewal to cash and onwards... Ability to scale and add functionality. Constant improvement by FFA of the product

What do you dislike?

Still looking for ways to make usability easier to remove some of the time consuming and no value add process associated with month end closing and balance sheet reconciliations. The stuff my team have to deal with daily...

Recommendations to others considering the product

FFA will meet your needs and scale as you grow. There is plenty of functionality out of the box and much can be taliored to meet your specific requirements

What business problems are you solving with the product? What benefits have you realized?

Speed to reporting, accuracy of data and reporting, process improvements for day to day tasks.

FinancialForce review by User in Management Consulting
User in Management Consulting
Validated Reviewer
Verified Current User
Review Source

"New user view of FFA"

What do you like best?

We can create invoices from PSA hours and expenses - make the invoice process flow and effortless. We can track the project expenses a lot better and saving time on monthly, weekly billing.

What do you dislike?

Bank reconciliation setup is very wrong. I can't see the check list and payment date from the list to choose for reconcile. Only after I checked the items to reconcile, I can see the check number and payment date. This setup feels backward.

Checking printing date is not the date the check is printed. The system automatically setup the date as due date or some random date - which is not correct. I would like the date setup as the date I print the check.

What business problems are you solving with the product? What benefits have you realized?

We have issues with expenses matching projects and timely billing. After we use the FFA, the billing process is very smooth and saving us a lot of time figuring the hours and expenses for projects.

FinancialForce review by Fiona T.
Fiona T.
Validated Reviewer
Review Source

"Intuitive and easy to use - and in the cloud!"

What do you like best?

I love the approach taken by FinancialForce in how the objects are built and the ease you then have in extracting and interrogating data.

As FF is in the cloud it makes it easy for our geographically spread team to work seamlessly.

The ease of gaining support is tremendous, and the routes you can get that support are varied, so can be flexed to personal style.

Overall I love this product and the insights it can give into our company data, helping support quality business decisions.

What do you dislike?

I would love more direction on best practice - many problems can arise when you go down the route of "just a little bit of customisation ..."

Recommendations to others considering the product

get as much out of the box functionality as you can, change your process to fit that functionality

What business problems are you solving with the product? What benefits have you realized?

Understanding data across the entire business streams.

We are folding more of the modules in, removing many excel spreadsheets as we go!

FinancialForce review by User in Market Research
User in Market Research
Validated Reviewer
Verified Current User
Review Source

"FinancialForce Accounting"

What do you like best?

System interface is nice and navigating between linked objects is mostly easy and intuitive. I also like the flexibility to build many different custom reports.

What do you dislike?

My #1 complaint and the biggest pain point for my team is that the "As of Aging" report (AP/AR aging) cannot be configured to run based on financial period, only document date (i.e. the vendor's invoice date), so for our purposes the output is basically worthless. This has caused dozens, if not hundreds, of hours of additional work for my team in order to provide something workable to our auditors, and we have lost visibility into true discrepancies between our AP subledger and our GL because we instead spend hours trying to reconcile timing differences that are not really variances.

Check printing is also incredibly inefficient because our company uses blank check stock and we had to implement Conga software since FFA itself does not allow printing on blank check stock. The process itself is very slow and inefficient since Conga is really a mail merge software and not designed for check printing. I wish FF and our consultants had been upfront about these limitations before selling us on using Conga because if we had known about this ahead of time, we might have made a business decision to switch to preprinted check stock. Furthermore, FFA does not allow printing a check without first creating an invoice, so in cases where we wouldn't normally have an invoice to cut a check, we are forced to create an invoice, unapply it from the check after printing the check, and credit out the invoice, which is time-consuming and clogs up our GL.

Another complaint is the low line limits on various documents, such as journal entries, purchase requisitions, payable invoices, etc. The fact that we need to break some of these items into multiple documents creates a lot of unnecessary work for my team, and we don't understand why there are such low line limitations (e.g. 80 lines for invoices).

Recommendations to others considering the product

Really investigate the limitations of the system before selecting it. It may work well for other companies, but we have had serious issues and inefficiencies with the aging reports, check printing and line limitations.

What business problems are you solving with the product? What benefits have you realized?

Better tracking of project costs and integration with the financial module compared with our previous system

FinancialForce review by Greg S.
Greg S.
Validated Reviewer
Verified Current User
Review Source

"Solid Financial Product"

What do you like best?

It is very robust and integrates nicely with FinancialForce for sales.

What do you dislike?

It is often not intuitive in its workflows. It can be very slow especially as many of the modules are not native to the program itself.

Recommendations to others considering the product

It is a very robust system, but can be a bit of a learning curve when switching from a simpler accounting systems.

What business problems are you solving with the product? What benefits have you realized?

We have enabled ourselves to follow customers the whole way through the sales cycle, which integrates well with the financials and accounting systems.

FinancialForce review by Angel R.
Angel R.
Validated Reviewer
Verified Current User
Review Source

"FinancialForce is really great for work!"

What do you like best?

I like the fact that we can watch the entire sales process as it closes, progresses, is completed, billed, and then paid! You get the watch everything from beginning to end!

What do you dislike?

Financial Force does NOT make correcting a mistake easy----which makes me VERY cautious whenever I enter data. But, mistakes happen--and there is no way to correct them. That is my BIG complaint about FF!

Recommendations to others considering the product

We really need a way to correct simple errors instead of having hundreds of useless "discarded" invoices!

What business problems are you solving with the product? What benefits have you realized?

The sales and accounting departments really operated as two individual entities. For our company to grow, they need to operate as one. And, that's why we bough PSA and FinancialForce.

FinancialForce review by Patsy S.
Patsy S.
Validated Reviewer
Verified Current User
Review Source

"FinancialForce Assessment"

What do you like best?

Integration with Salesforce is fantastic and seamless. Also the ease of use/user friendliness for our Salesforce users made the transition to FinancialForce easier. We can easily pull financial data from FinancialForce into Salesforce reports and dashboards.

What do you dislike?

There are limitations with respect to Salesforce reporting which require the use of FinancialForce Reporting for statutory reporting. FinancialForce Reporting requires specialist expertise to write reports (think programmer), there is no scheduling functionality to enable you to send out financial reports and you can not run graphs and dashboards directly from the reports. We have also had difficulty finding experienced contractors to write reports for us. While action views has provided great functionality and drill around capability, you still can't schedule financial info to be be pushed automatically out to management and staff.

Recommendations to others considering the product

Improve the FinancialForce Reporting to make financial reports easier to develop, modify and display (i.e. dashboards). Provide scheduling functionality.

What business problems are you solving with the product? What benefits have you realized?

The integration with Salesforce & FinancialForce allowed us to improve data integrity, eliminate manual data entry, and provide real time, detailed information to management enabling better decision making. We are in a better position for scaling the organization without adding FTE.

FinancialForce review by Administrator in Media Production
Administrator in Media Production
Validated Reviewer
Verified Current User
Review Source

"FinancialForce Review"

What do you like best?

Everything is integrated with SalesForce allowing data to flow easier and less chance for mistakes.

What do you dislike?

The limitations on what we can do and what we can customize. It is expensive to have custom work done and some features that are standard with other products are not found in FinancialForce. Ensure that everything meets your use case. If not, you will have a long road ahead of you.

Recommendations to others considering the product

Ensure it meets all your needs

What business problems are you solving with the product? What benefits have you realized?

Having an all in one system with SalesForce and FinancialForce. We are able to build better reports that integrate both SF and FF. FF's reporting is more dynamic and fluid than SalesForce and it allows us to analyze fields and objects that we were not able to analyze with ease before.

FinancialForce review by Jocelyn F.
Jocelyn F.
Validated Reviewer
Review Source

"Accounting with all the benefits of the Force.com platform"

What do you like best?

I like that this application is built on the Force.com platform. With this, the possibilities for integration are amazing. This helps to remove as much of the manual process that comes with accounting.

What do you dislike?

I would like for there to be a way to integrate with a payroll application.

Recommendations to others considering the product

As all products grow and have hiccups, know that the support team that is present at FinancialForce is outstanding. Using the support team to answer questions, or assist as they can has been invaluable to our clients.

The Accounting solution is far superior to any application working with Salesforce. The efficiencies that are gained by being on one platform leads for a large ROI.

What business problems are you solving with the product? What benefits have you realized?

This product can solve a multitude of business problems. The greatest part about having an integrated system is the visibility. Management can now look at the full life cycle of a deal from quote to cash by integrating Salesforce.com and FinancialForce.com. This has allowed clients to make strategic business decisions with the entire picture in front of them.

FinancialForce review by Administrator in Events Services
Administrator in Events Services
Validated Reviewer
Review Source

"A single platfrom providing Brilliant reporting functionality"

What do you like best?

cloud based, access from anywhere

Quarterly Upgrades

The community is very active for answers to queries and agreat source of solutions and best practice. This has grown significantly in the last 12 months which I think is a really good sign of the growth of the platfrom and the increase in the user base.

Ability to tie accounting transactions in to Salesforce data allows easy reporting on costs, revenue and profit

What do you dislike?

Support sometimes slow to come back to you, though significantly better over the last 12months

This is a developing solution so there are some features that are missing, but these are being addressed much faster due to the release cycle.

Recommendations to others considering the product

use it as an opportunity to visit every process. Don't just replicate what you do now. Some of the processes will have evolved based on what your previous system could/couldn't do and Financial Force will inevitably have different strengths and weaknesses.

Don't assume that every feature you use now is in FF

What business problems are you solving with the product? What benefits have you realized?

Creating a single Hub for all of our data. THis means we can slice and dice any of our data by marketing engagement AND financial information without having to create additional Dat Silo's. It also means our Accounts team can work from anywhere without the previous requirements to connect in to onersou and slow VPN's or hosted desktops

FinancialForce review by Jim H.
Jim H.
Validated Reviewer
Review Source

"A great platform for those looking for a new accounting system"

What do you like best?

Financial Force was the perfect addition when we updated our CRM to salesforce and were looking for an accounting system that worked seamlessly with it.

What do you dislike?

Writing custom reports is still a challenge but we are learning to use it more every day.

Recommendations to others considering the product

Make sure to surely think through your implementation strategy. Take a bit more time in beginning and you will be thankful later

What business problems are you solving with the product? What benefits have you realized?

We changed over to the Force platform including Financial Force from a series of system that forced us to enter the same information as many as three times whereas now it is only one. It has saved us thousands of hours a year in processing.

FinancialForce review by Xavier P.
Xavier P.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Great HCM functionalities within Salesforce Platform"

What do you like best?

Data and system integration are the worst. They are always big roadblock in IT. FinancialForce vision to create ERP capabilities on the Salesforce platform can allow a company to build is full IT system suite under the platform without any integration pain.

What do you dislike?

Currently, the system is only in english and would benefit of supporting other languages.

What business problems are you solving with the product? What benefits have you realized?

Having the sales information and the billing information into the same database in the salesforce platform, we are able to build all the reports executive could think of and more with simple reports and dashboards. Also, FinancialForce provide more enhance tool for reporting like Actionviews.

FinancialForce review by Sam Y.
Sam Y.
Validated Reviewer
Verified Current User
Review Source

"Beginner Diving in"

What do you like best?

The ability to customize almost everything is really awesome. The few limits are, like I said, few.

What do you dislike?

It can seem like a maze, its so big sometimes. There are so many links and only some are visible from a specific location. Once you figure it out it is nice but I'm still learning my way around and its been a few years.

Recommendations to others considering the product

It works for us but we're either outgrowing it, or at least we're going in a different direction than FinancialForce.

What business problems are you solving with the product? What benefits have you realized?

Learning to simplify process with automated systems

FinancialForce review by Chakra D.
Chakra D.
Validated Reviewer
Review Source

"Financial force Billing module"

What do you like best?

Seamless integration with salesforce. Billing and collections that includes AR, AP and invoicing implanted directly on the salesforce platform. Excellent customer service and ability to influence product roadmap is very valuable. On platform integration with salesforce makes it very easy to bring app partners to do unique needs which adjacent to FFA.

What do you dislike?

Resources with product knowledge is improving but still need large community.

Recommendations to others considering the product

Plan to build FF knowledge internally in parallel to first rollout

What business problems are you solving with the product? What benefits have you realized?

Implemented financial system AR,AP and billing statements for b2b business. Automated payments processing and reconciliation.

FinancialForce review by User
User
Validated Reviewer
Verified Current User
Review Source

"Multi-Currency Capability is Fantastic"

What do you like best?

Our company is all over the globe and we have transactions in multiple currency. This has tremendously helped us solve our accounting needs. It is real time and also very fast and also accurate. This holds both dual currency and local currency and given us flexibility to do reporting on either of these.

What do you dislike?

The report creating is not very intuitive and needs expertise in this field. Do not know if there is a way to integrate with payroll system.

What business problems are you solving with the product? What benefits have you realized?

I loved the part that it is integrated with Salesforce and is not a stand alone application. It helps me do my job quickly. Because now I can see all the stages of the a project starting from quote to the final payment.

FinancialForce review by Michael J.
Michael J.
Validated Reviewer
Verified Current User
Review Source

"Works well for our GL needs and has allowed a fair amount of user customization"

What do you like best?

Access to it anywhere and simplicity. The layout is simple so that I can get to all the common areas I need to from the customization ribbon.

What do you dislike?

Cloud based so it can be laggy sometimes

Recommendations to others considering the product

FinancialForce is a great product with excellent customization resources. If the business is complex, there will be hurdles to get to the end results. Patience and persistence will always find a way.

What business problems are you solving with the product? What benefits have you realized?

The need to tie in our accounting directly to our CRM and product divisions of our company

FinancialForce review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Review Source

"CRM =/= Accounting"

What do you like best?

Implementing FFA in addition to having Salesforce CRM and FinancialForce PSA has closed the loop on reporting and viewing our business. Before having FFA we kept accounting separate, but there was essentially no tie in to actual invoicing on project work. We also had incomplete data on our profitability and many of our processes were very manual. We've been able to automate much of our reporting with FFA

What do you dislike?

Parts of FFA are not very intuitive for new or non-power users of the platform. I have to preface training individuals using system by telling them that they are not using traditional accounting software, but are instead using CRM software that has had accounting built on top of it. This can definitely create confusion for some.

Recommendations to others considering the product

Test a lot before your go live. Make sure your end users all complete acceptance testing before moving forward. Ask lots of questions. The software has dozens of features, and you can leverage it for more if you have a good implementation parter. Leverage the communities, they are very active and you can find many answers and ideas on there.

What business problems are you solving with the product? What benefits have you realized?

We solved the issue of tying in project actuals with financials. We also save our controller time on the reporting, because we can give people the access they need in Salesforce to see the financials for their business units.

FinancialForce review by John L.
John L.
Validated Reviewer
Verified Current User
Review Source

"Full Featured and Flexible"

What do you like best?

FinancialForce is first and foremost built on the Salesforce platform. This means that you get the flexibility of Salesforce with the power of an ERP. It connects seamlessly into the data that already is there so there is no integration and no double entry.

What do you dislike?

It took a bit to get working, but this comes with the flexibility.

Recommendations to others considering the product

Make sure you have all the stakeholders involved.

What business problems are you solving with the product? What benefits have you realized?

We are using it for invoicing and professional services automation.

FinancialForce review by Neil A.
Neil A.
Validated Reviewer
Review Source

"Seamless integration between CRM & accounting software"

What do you like best?

As a business we value the integration the Financialforce accounting (FFA) product has with the salesforce CRM platform that is critical to us understanding and managing opportunities with our customers. FFA removes any interface challenges so common with separate and independent software providers that so many businesses face. This compatability allows us to slice and dice operational and financial data in so many different ways to meet the demanding needs of our charity, which is a great tool for understanding our activities and supporting the organisation in decision making to grow and achieve our objectives.

What do you dislike?

The flexibility of FFA and it's links with salesforce can potentially be a downfall in terms of the controls that are required to provide assurance in financial reporting. However, as an early adopter, Financialforce have worked hard to improve the product to overcome these things.

What business problems are you solving with the product? What benefits have you realized?

We have been able to develop FFA to automate our invoicing through the opportunities on salesforce, and automate our subscription renewals to save significant time in manual invoicing and renewals.

FinancialForce review by User in Financial Services
User in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Senior Financial Analyst"

What do you like best?

Easy to add the fields that are needed for detailed information about the borrower.

What do you dislike?

There are many fiends on the financial force where one needs to update manually. Specifically, reamortization of the loan.

Recommendations to others considering the product

They need to know that there are some fields that are needed to be updated manually. For example when a borrower is requesting to change the due date

What business problems are you solving with the product? What benefits have you realized?

Our business is mostly concerned about the loans of each borrower. It is very easy to see all the information of the financial force, what payments a borrower had, has or will have in future. It is easy to communicate with a borrower and read al the information that is given by the financial force.

FinancialForce review by Xun (Caroline) H.
Xun (Caroline) H.
Validated Reviewer
Review Source

"Powerful platform, flexibility, some learning curve "

What do you like best?

The nature connection FinancialForce has with Salesforce is a huge plus. We also like the complete ERP solutions rather than a standalone accounting software. So in the future, when we need more than just accounting functions, such as human resource, we can just add that to the package, not worry about software integration. It really helps small companies like us that has limited IT resources.

What do you dislike?

The learning curve. We need to spend a lot of time to learn the platform and functions. If it's possible, I would really suggest FinancialForce to have a intensive online training program such as FinancialForce 101 to cover essential functions of FinancialForce. Also, it would be great to have a tool for implementation to import configurations instead of using Excel workbook/design book. It would greatly shorten implementation period.

What business problems are you solving with the product? What benefits have you realized?

We are using PSA to schedule project. It lets accounting department know immediately when the project is done. It shortens our billing cycle and really benefits cash flow.

FinancialForce review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Sr Staff Accountant"

What do you like best?

Financial Force is very flexible once you have your data in the system and start using it.

What do you dislike?

Ir has taken my company about 6 months to get reports we can use for financial.

Recommendations to others considering the product

I like the Financial Force and would recommend it. The only downside for us was that we trusted the consulting company when they would say that Financial Force can do anything we wanted. We assumed that was out of the box. Financial Force is able to do anything but a lot of what we wanted had to be customized and we did not ask that questions. Our consulting company also did not understand our needs and made some recommendations that costed time and money that could have been avoided. The consulting company did not ave a project manager on our project which caused some time delays.

What business problems are you solving with the product? What benefits have you realized?

I would recommend interviewing the consulting company very closely to make they can support and help you with all the business functions. I would also recommend you talk to them frequently about the budget and what time is billable.

FinancialForce review by Praveen Makam K.
Praveen Makam K.
Validated Reviewer
Review Source

"Financialforce Accounting for salesforce"

What do you like best?

Have recommended to one of our clients (Berry Inc) to manage their opportunity cycle inside of financial force app downloaded from appexchange inside of salesforce. It worked wonders and has reduced a lot of reeffort we had to put in. Client was super happy with prebuilt app and had a chance to customize using apex and visualforce implementing other features required

What do you dislike?

packages are unbundled. financial force has an app for accounting and another app for finance and one more for PSA timecards. it could been better with a single app for all.

Recommendations to others considering the product

so far, this has been the best app in appexchange for accounting and natively developed on salesforce. so, its very good to go with. Experts do recommend going with this.

What business problems are you solving with the product? What benefits have you realized?

for our client Berry Inc. we implemented entire billing cycle using financial force suite. It was a project from scratch and it had a complex structure. main thing financialforce helped us do was to not to rewrite the code.

FinancialForce review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Great Accounting Package"

What do you like best?

The financial Force accounting package integrates seamlessly with Salesforce and provides ease of running and scheduling report even for non-users. The Financial Force accounting package is based on Force.com Platform so it's very easy to understand Their support is very good and responsive. The best part is the Single sign on to Salesforce and Financial force accounting package.

What do you dislike?

The only thing I don't like about Financial Force is the Learning curve, I wish they could have few step by step tutorials on their website or on support site or more training manuals. For any small change you either have to have a developer onsite or need to reach out to them any time you need a change, Wish modification was as easy as we have in Salesforce.

Recommendations to others considering the product

Great Package, seamless integration with Salesforce

What business problems are you solving with the product? What benefits have you realized?

No need to print any more invoices, and all related information is displayed within Salesforce.

FinancialForce review by Brian S.
Brian S.
Validated Reviewer
Verified Current User
Review Source

"FinancialForce brought all aspects of our company together."

What do you like best?

I like that FinancialForce was able to be customized to our needs. It has helped bring sales, licensing, and Accounting together in a seamless process.

What do you dislike?

Support sometimes takes several days and even weeks to reconcile some of our cases. Some never getting completed because of our customized version on FFA.

Recommendations to others considering the product

Spend some time learning the behind-the-scenes process

What business problems are you solving with the product? What benefits have you realized?

Having all aspects of Accounting inside SalesForce makes the booking, Invoicing process much easier.

FinancialForce review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Continual Improvement"

What do you like best?

Company listens to customers and takes action. There were some initial hiccups but we have seen significant improvements in products and process.

What do you dislike?

Some basic features are not fully baked but the team is continually improving and addressing these issues. They are also pretty transparent about roadmap.

Recommendations to others considering the product

Be aware of data storage impacts on Salesforce.com. Being engaged with the company and the community makes a difference.

What business problems are you solving with the product? What benefits have you realized?

Greater transparency and discipline in process. Lot tracking and supply chain integrity.

FinancialForce review by Beth S.
Beth S.
Validated Reviewer
Verified Current User
Review Source

"Better Financial Visibility"

What do you like best?

My favorite quality of FinancialForce is the seamless integration with Salesforce.com. The platform operates much in the same way as Salesforce, so customizing and reporting were easy and quick to learn. This made the integration process go much smoother and I was able to train my team quickly on using the new financial system. Throughout my history of using FinancialForce, whenever I did encounter a questions or problem, opening a case was easy and the response time was within 1-2 days.

Another key functionality that I really enjoy with having both our operations and finances under one login, is the reduced amount of data entry. We have greatly reduced the amount of time spent on duplicate data entry by operating in the same system. FinancialForce also offers a lot of automated functionality, but one we use is the automated cash matching, which takes out another step of manual data entry. The operating efficiencies we've leveraged by implementing FinancialForce have paid for the cost and then some.

What do you dislike?

We are a small organization of 20 and we do not have a developer in-house. We struggled with the FinancialForce reporting app, as this requires some use of code and developer 'speak'. The standard Salesforce reporting allows for FinancialForce data as well, so we rely on this function more often, but when it comes to the standard P&L structure for our board, we needed a 'pretty' report, and this requires the FinancialForce reporting app. During our implementation we were promised by the implementation partner that they would write the reports for us, however this was never delivered. FinancialForce is working on rectifying the problem for us, but it will require some additional hours and financial resources on our end.

Recommendations to others considering the product

The integration process was timely and costly, but you really need to invest upfront to ensure the platform operates the way you need it to for the long haul.

What business problems are you solving with the product? What benefits have you realized?

By implementing FinancialForce into our operations, we solved the problem of operating out of two separate systems. This required tedious and time consuming monthly reconciliations between our CRM and our financials. We eliminated the double data entry, and now we touch the data once. We are also able to increase the user adoption and visibility of our financial data across the organization.

For my organization, about 90% of our operations are based out of Salesforce.com, so the choice to implement FinancialForce was almost a no-brainer. We are also a non-profit, so we always have to look at the cost, but again, the cost of implementing FinancialForce was not only competitive with other financial software, but the savings of operating efficiencies played into our decision making. A seamless implementation onto a new platform was key for reducing the impact on day-to-day operations.

FinancialForce review by Sandra N.
Sandra N.
Validated Reviewer
Verified Current User
Review Source

"Great Resource for Accounting Needs"

What do you like best?

This product is auditable, is conveniently available to anyone with a user license and an internet connection, and makes my revenue recognition very easy. Anyone with familiarity with Salesforce will find it easy to navigate.

The ability to use FinancialForce in conjunction with Salesforce means that there is no re-keying of data with the possibility of error. Salesforce opportunities easily become FinancialForce invoices.

What do you dislike?

This software is relatively new, so there have been reports that I was used to having available that needed to be built, or just dropped into Excel and massaged. This is improving with every upgrade, and I look forward to improved functionality in this area.

The support team has been helpful with the reports that I can't figure out myself, and that's important to me.

Recommendations to others considering the product

Financial Force is not ideal for processing many small daily transactions, so not strong for a retail environment or other transaction-heavy business. However, this is a natural next step for any business out-growing Quickbooks. It is not difficult to implement, or to learn, and it provides much time-savings in data entry and revenue recognition processes.

What business problems are you solving with the product? What benefits have you realized?

Revenue recognition is a big challenge for us, but FinancialForce has made it very easy. Our auditors recently asked us to begin using partial periods for revenue recognition, and it was as easy as checking a box on each method.

We also experienced challenges with sales tax as we began having nexus in various states, and being able to partner with Avalara and FinancialForce made the process seamless and practically error-free.

FinancialForce review by JT L.
JT L.
Validated Reviewer
Verified Current User
Review Source

"Solid billing system for Salesforce"

What do you like best?

FinancialForce Accounting makes it easy to link your invoicing to the data already in Salesforce (accounts, contacts, opportunities, etc). If you're already using Salesforce it definitely should be on your short list to check out. If you're using one or more of FinancialForce's other products (we use PSA) then it ties in perfectly.

What do you dislike?

The UI is a bit stale and customizing the invoices requires a basic understanding of Salesforce development (they're in VisualForce). I'd also like to see additional configuration options such as being able to turn off some of the built-in security validations.

Recommendations to others considering the product

If you're already using Salesforce you should definitely evaluate FFA. If you're using PSA and your back-end GL is Quickbooks or Great Plains, then it's a step up.

What business problems are you solving with the product? What benefits have you realized?

We had already decided on FinancialForce PSA as our professional services platform, so the question was really whether to integrate that with our core accounting platform (Quickbooks) or whether to use FFA for Billing. We chose FFA for it's ease of use in getting billing up and running quickly. We still use Quickbooks for our GL, but it's easy to export the invoicing data and load that into Quickbooks. We're considering moving our GL to FFA but haven't taken that step yet.

FinancialForce review by David K.
David K.
Validated Reviewer
Review Source

"FFA user for 24 months"

What do you like best?

cloud access from anywhere with internet service.

What do you dislike?

Not very intuitive. Reporting from FF takes an expert. It takes a major investment for training staff.

Recommendations to others considering the product

Their sales team oversold the system capabilities and their implementation expertise. I'd recommend using a 3rd party implementation partner that is an expert with all the components you are seeking to configure.

Talk to current FFA customers that are you in your industry to learn from their experience. Do this before signing any contracts with FFA or an implementation partner

What business problems are you solving with the product? What benefits have you realized?

Insight into our financial performance. Cloud based system helps when employees work remotely

FinancialForce review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Consolidation Made Easy"

What do you like best?

One of the best feature of FFA is consolidation of multi-companies. We have got more than 10 companies across four continents. FFA has given us the best line of sight and we are able to see our financial information live and analyse them instantly. This, in turn, has enabled the senior managers to make informed strategic decisions.

What do you dislike?

Only one Budget. We revise our budgets many times during the year and would like to compare our actual against different version of the budget. At the moment, FFA only allows one budget and as such, we are forced to keep the latest budget hence unable to see previous versions.

What business problems are you solving with the product? What benefits have you realized?

We have managed to eliminate a lot of paper works surrounding inter-company transfers, report submissions from entities to parent company as well as saved staff times. Our staff can now focus on the quality of their work as opposed to barely getting things done.

FinancialForce review by User in Education Management
User in Education Management
Validated Reviewer
Review Source

"I love Financial Force"

What do you like best?

I like that we can customize the system to fit our needs. We have several custom objects that our system administrator has created that fit our processes. It is nice to have an accounting program that can fit our needs rather than the other way around.

It is also nice to set up security levels specific to job titles, departments, or roles.

What do you dislike?

The bank reconciliation process could be more user friendly.

I do not like that when you view or print paid invoices that it does not have a "Paid" stamp on the PDF. Instead I have to save it to my desktop and then open Adobe, to add a "Paid" stamp.

What business problems are you solving with the product? What benefits have you realized?

We implemented the system in 2014 and have been customizing it over the past 2 years to accommodate our growing business and meet new needs as they arise.

FinancialForce review by Brandt M.
Brandt M.
Validated Reviewer
Review Source

"Financial Force-Cloud Based Financials and Supply Chain"

What do you like best?

I love the fact that this product is cloud based and built off the same platform as a great CRM system. Features are customizable and abide by much of the same rules that salesforce objects maintain. This is a robust Supply chain and inventory management system

What do you dislike?

There could be better documentation of the features available with this product out of the box. It's really unclear what you are getting unless you speak with a sales representative

Recommendations to others considering the product

This is a great system if you are looking for a cloud based alternative to features like inventory management or order fulfillment

What business problems are you solving with the product? What benefits have you realized?

We are attempting to connect our ERP system with our CRM, and would ideally like our ERP, CRM and Inventory management system all on the same platform for better visibility throughout the entire order process all the way to fulfillment. This has been a huge benefit to see the potential that this platform can provide to our company for future connectivity and growth

FinancialForce review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Salesforce and Financial Force Make a Great Pair"

What do you like best?

With integration into Salesforce, we are able to work all they way through the sales cycle to billable customer and see all the activity associated with the account from the beginning. It really helps to kept our entire company on the sales page.

What do you dislike?

There are a few fields and features that are not complete integrated, so sometimes we do have to duplicate effort :/

Recommendations to others considering the product

If you used Salesforce as your CRM, this is a great add on that allows you to take customer accounts full circle and provide visibility into all account activities.

What business problems are you solving with the product? What benefits have you realized?

Cutting down on paper!

Integration across the company that includes all departments

Greatly reduced redundancy and increased accuracy

FinancialForce review by Tanya C.
Tanya C.
Validated Reviewer
Review Source

"I have enjoyed my experience with FinicialForce, I would recommend this product."

What do you like best?

There are so many exceptional key points about FinacialForce whether your field is accounting, marketing, human resources or management.

The level of data integrity is excellent, the integration process from our prior accounting system and FinancialForce is great for Companies that operates world wide - the software has proven to centralize data and information of our 32 Companies that operate globally.

What do you dislike?

Although, FinacialForce has a great support team, I would prefer to have more training courses available on Xtra.

Recommendations to others considering the product

- Review FinancialForce's website.

- Contact a marketing agent.

What business problems are you solving with the product? What benefits have you realized?

Data integrity, audit trail, segregation of duties and data centralization.

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