What do you like best?
The PSA has always been a robust and versatile for use across organizations for many functionalities, and it just keeps getting better!!
The functionality and features can be customized based on the scenario and this helps a lot, as many attributes / parameters keep changing and different portfolios within the organization requires to operate differently and thereby requiring special customization, which allows ease of project management and provides a level of control in all the chaos..
What do you dislike?
It keeps getting updated and it's a special chore trying to keep up with all the module changes (especially minor ones) and the document mentioning the updates is more like a commentary than a job aid, if this was support by the pictorial representation and all the changes and updates are identified clearly and highlighted and aided with screen shots, then it would be much easier to understand the differences.
Recommendations to others considering the product
A very Powerful and Robust tool and surefire solution to many of your problems.
What business problems are you solving with the product? What benefits have you realized?
A lot of manual tracking, emailing and excel computations are being replaced by Financial Force Professional Services Automation and the Apps that come with using it.
using FF allows for running multiple applications at the same location, (thereby proving Financial force's robustness), allowing the users to use a varied set of tools to run at the same place. This turnkey feature not only helps in terms of compatibility, but also ensures comfortability in terms of having all the apps needed in one place.