FIREHOUSE Software

(7)
3.3 out of 5 stars

FIREHOUSE Software is an integrated records management software that provides a database and graphical user interface so your data is entered at one time to help you manage your business and day to day operations and planning.

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FIREHOUSE Software Reviews

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FIREHOUSE review by Andre M.
Andre M.
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Verified Current User
Review Source

"Firehouse Software - Great for all sized departments"

What do you like best?

I like the seemingly endless options and add ons a user can add, based on their department or administrative needs. After setup, user and administrators have a plethora of data readily available that can help better serve administrative and community needs. The user support is top notch and works perfectly on a Windows platform.

What do you dislike?

The back end work and inputting the street information is painful and incredibly time consuming. I wish there was a way to auto populate. The downloaded updates are optional and can sometimes throw off certain functions or access on certain computers if/when they are downloaded.

Recommendations to others considering the product

Have a tech savvy staff member in place BEFORE moving forward. Otherwise it could take months to launch successfully. The AM should offer a more solid implantation schedule to potential users before going live. Consider budgetary needs and make sure all stakeholders understand the technical needs during the actual migration to the software. Training the responding staff and dispatchers may take more time than expected, especially in a city with high call volume.

What business problems are you solving with the product? What benefits have you realized?

Computer aided dispatch. A platform that can keep up with the rapid tech challenges and needs of a public agency. Aggregate data collection and analysis.

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FIREHOUSE review by Justin W.
Justin W.
Validated Reviewer
Review Source

"Not User Friendly"

What do you like best?

The software has a good appearance. It is easy on the eyes.

What do you dislike?

The software is not user friendly. A software that is designed to be utilized by firemen needs to be firefighter proof. This is not firefighter proof.

Recommendations to others considering the product

Have actual users fill out mock reports in a live conference so that software engineers who don't create reports for Fire or EMS can see where the faults are.

What business problems are you solving with the product? What benefits have you realized?

It allows for reporting to be completed to stay compliant, however the reporting system is not time efficient.

What Fire Department solution do you use?

Thanks for letting us know!
FIREHOUSE review by User in Public Safety
User in Public Safety
Validated Reviewer
Verified Current User
Review Source

"Firehouse Software...a bit of a challenge"

What do you like best?

I like that it allows for lots of storage with regard to tests, hydrant flows, inventory and runs.

What do you dislike?

It is not user friendly when trying to run reports. They are quite to hard to find and cannot really be changed.

What business problems are you solving with the product? What benefits have you realized?

We use this software to enter our daily runs, keep track of changes to inventory, log daily activities and other fire department related items.

FIREHOUSE review by Robert M.
Robert M.
Validated Reviewer
Review Source

"Excellent fire Dept software"

What do you like best?

I like the fact that with Fire house software I am able to put all my data into one place. Pre-plans, hydrants, reports, and pub ed events. Plus our training records and certifications.

What do you dislike?

Not very tablet or mobile friendly. It seems the mobile app software and the PC don’t like to play well together.

What business problems are you solving with the product? What benefits have you realized?

The simplistic placement of all our data in one location.

FIREHOUSE review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Firehouse Software"

What do you like best?

It does have lots of functions that are good for processing daily work.

What do you dislike?

It is not a very user friendly service. The reports are difficult to run and when you have something out of the normal report it is very hard to get ahold of someone.

What business problems are you solving with the product? What benefits have you realized?

Entry of daily work.

FIREHOUSE review by User in Public Safety
User in Public Safety
Validated Reviewer
Review Source

"I am a Fire Marshal with 25 years of experience in the fire service"

What do you like best?

The organization of the program and the ease of finding what your looking for when searching in a an occupancy. The intergration of the FHInspector and the system.

What do you dislike?

The construction of specialized reports can be challenging and the customer service is sometimes an issue.

What business problems are you solving with the product? What benefits have you realized?

Business is not what I would say but keeping track of my occupancies is very helpful.

FIREHOUSE review by User in Airlines/Aviation
User in Airlines/Aviation
Validated Reviewer
Review Source

"Works well"

What do you like best?

It’s nice to have everything together in one location, call stats, training, personnel records.

What do you dislike?

I haven’t had any issues with this software.

What business problems are you solving with the product? What benefits have you realized?

The biggest benefit is the ease of creating reports and retrieving data.

Kate from G2 Crowd

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* We monitor all FIREHOUSE Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.