What do you like best?
I like the seemingly endless options and add ons a user can add, based on their department or administrative needs. After setup, user and administrators have a plethora of data readily available that can help better serve administrative and community needs. The user support is top notch and works perfectly on a Windows platform.
What do you dislike?
The back end work and inputting the street information is painful and incredibly time consuming. I wish there was a way to auto populate. The downloaded updates are optional and can sometimes throw off certain functions or access on certain computers if/when they are downloaded.
Recommendations to others considering the product
Have a tech savvy staff member in place BEFORE moving forward. Otherwise it could take months to launch successfully. The AM should offer a more solid implantation schedule to potential users before going live. Consider budgetary needs and make sure all stakeholders understand the technical needs during the actual migration to the software. Training the responding staff and dispatchers may take more time than expected, especially in a city with high call volume.
What business problems are you solving with the product? What benefits have you realized?
Computer aided dispatch. A platform that can keep up with the rapid tech challenges and needs of a public agency. Aggregate data collection and analysis.