What do you like best?
This is so much more than a Billing System. As a product manager, I use this to system to get a complete view on the business. It completely aggregates all my volume information, cost information, and revenue detail in an easily, viewable format.
What do you dislike?
Firm58 nomenclature can take a little bit to get used to, but once I understood it, I understood it. However, I don't know how they would do it differently because there needs to be uniformity for them to manage and troubleshoot problems. This is a very small dislike.
Recommendations to others considering the product
I strongly recommend this to anyone and everyone. This is the easiest way to view and manage your business.
What business problems are you solving with the product? What benefits have you realized?
I use Firm58 for everything. I can easily pull billing information on my clients, margin detail to see profitability, client strategy usage, costs of various products etc. etc. etc. I use this system for all management reporting and to provide and engage clients with aggregated details of their business.