Things I hate about Fishbowl -
- Their tech support. When you're selling a product that someone is going to run their entire company with, you'd better have outstanding tech support. Not so with Fishbowl. Their chat support staff are next to useless unless one of their canned responses helps out. Don't count on them unless you have an easy problem that you could figure out on your own unless you had to. If you need remote assistance, the chat people can't help out there either. You'll need to call the phone support and wait your turn.
- You can't customize it. Our salesperson told us of all the super awesome features that Fishbowl would do. Once we started setting it up, we found out that most of them cost between $300 and $1000 extra to use. You can't even customize a report to your liking. You've got to pay them to do it.
- Shipping. Shipping is a giant pain in the a**. We bought their $1000 ShipExpress plugin to make it easier. Ha! Not so much. ShipExpress works fine if you're shipping a single package per order because it will only print one UPS label. If you're shipping more than one box, you've got to use the Fishbowl shipping option. Unless you're shipping UPS 3rd party or Internationally. Then you've got to use UPS Worldship. Sound confusing? It is.
- Finance. You're still stuck with Quickbooks as well. Now you've got to maintain and be good at running two programs.
- Their updates. Every time a new update comes out, be prepared to limp along for a few days because something is pretty well guaranteed not to work for a while.
- The server. Be ready to have to restart the server, kicking everyone out of Fishbowl every week or so. It seems to be the best way to fix access issues.
The learning curve is so steep and the support is so poor, we're basically doing things the same way we did with Quickbooks, just using Fishbowl.