What do you like best?
Simplicity and focused feature set at the price point
What do you dislike?
Would enjoy subgroups and a notes field for unattended clients.
Sometimes when computers reboot, the unattended page will show it's back up but not the "home" tab.
Unattended clients does not automatically refresh.
No Mac support
Recommendations to others considering the product
If you have many more computers to remote into compare to users of the programs, this will be your cheapest option. It does no reporting of any kind. It tells you if the computer is online and who is signed in and NOTHING else. Don't expect more at this very low price. It has always worked for us flawlessly. It's greatly valued here. It does not work on Macs.
What business problems are you solving with the product? What benefits have you realized?
Inventory tracking - we know when a person has not returned a computer because we add their name to the computer "computer name" field.
Remote desktop when the computer is off-site (instead of having to connect yet another VPN each time)
Remote training (remote into a users' computer and show them how to solve the problem themselves)
remote desktop support (our primary usage. It is mostly unattended but the one-time support code is invaluable)
debugging (if a monitor is not working, usually this still does).