What do you like best?
This app is great whether you are supporting someone for the first time or long time clients!
There are several ways to use this remote support app, either by one use ( where it goes away after the session) or unattended clients who rather you work on their pc after hours. There are many features that allow for support of my clients, one of them is the ability to click on a UAC prompt and answer the question, many remote support apps don't allow for this and this is where Techinline shines.
What do you dislike?
The only thing that I would wish for a feature is something like a cross between a unattended client and a one time use client where my customers don't have to answer prompts to allow me to connect to their PC and also to control. Make that happen and I'll be a very happy user!
Also if you can make this App FIPS compliant that would be even better!
Recommendations to others considering the product
Nice Application works well in most circumstances. Easy for end users to understand and initiate.
What business problems are you solving with the product? What benefits have you realized?
This allows me to support customers all over the world, easy enough to use to allow for simple questions which sometimes crop up where I'm not completely sure about what my customer is having an issue with. In and out in a jiffy which makes me and them happy.