What do you like best?
The platform is completely guided, intuitive and does not stop at a mere BPMN 2.0 design but does go so much further that even a complete non-programmer can actually finish and put into production a functional, end to end, automated business process - in a matter of minutes.
You basically start out typing in the names, email addresses and roles, of your team members then you'll define all the form fields the process is going to handle (by just typing them out) and from there you finally tie everything together by lining out your graphical flowchart and the process rules. With one final click you put everything into production and action. It's that simple.
What do you dislike?
They're still certain limitations when it comes to creating an individualized form design. For instance if you want to reorganize the process form layout with different columns and rows than what's established by default, you currently wouldn't be able to do so within Flokzu. I understand that this shortcoming will be overcome very soon in the future version of the software.
Recommendations to others considering the product
If you are in search for a completely cloud-based BPMS, that is WYSIWYG driven but that still allows you to accomplish a go-life completely without programming, then you HAVE to have a look at Flokzu. Also, allowing you to dive in and try the software for free, with almost all features enabled, basically takes care of the risk of choosing the wrong software for the job.
What business problems are you solving with the product? What benefits have you realized?
We currently use Flokzu mostly for the high volume -support, claims and request processes of our company. Doing that with this software has allowed us to, at one hand, implement the entire process with all the associated rules in less than a week, but also to extend those processes, thanks to the software's technical features and it's flexible licensing schema, to external channels and mobile devices. That way a sheer number of our end customers can connect and interact with us without this representing additional licensing costs.