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FluentStream Technologies

5.0
(2)

FluentStream Technologies offers fully hosted Voice Over IP (VoIP) telecommunications service for business.

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FluentStream Technologies Reviews

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FluentStream Technologies review by Melissa A.
Melissa A.
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Verified Current User
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"VOIP that has all the bells and whistles without a premium price. "

What do you like best?

As a call center we desire unlimited calling with call recording, whisper coach, barge in etc. This system provides everything that we were looking for at an excellent price per extension. We are able to purchase DID numbers directly from the web portal and assign function codes for agents to change their caller ID on the fly. The reporting options are pretty robust, even if most are designed for an inbound queue situation (we're primarily outbound).

What do you dislike?

As inherent with and SAAS downtime can be a bummer. To be fair they have been very quick to respond to any outages and we have had only a few instances where the impact was more than a slow down of the interface.. i.e. VOIP calls not connecting for an hour or two... this is over the course of at least 3 years.

Recommendations to others considering the product

Ask questions, learn what you can before migrating. Although they will help you set up I encourage you to add the users and call flows IVR etc yourself, so that you can figure out the process up front and get all the snafu's out of the way.

What business problems are you solving with the product? What benefits have you realized?

Full customization of IVR, queue, call flows, auto rollover, follow me functionality - a robust contact center infrastructure which even includes SMS functionality for DID's purchased through their interface. I have had above and beyond interactions with their engineers for support in configuration of our routers for best connection.

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FluentStream Technologies review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"FluentStream - Best VIP Option and Value (by FAR) after trying several Large and Small providers!"

What do you like best?

Stand-Out Customer Service, Technology & Programming Options, PRICE, NO CONTRACT, Ongoing Support, Simplicity, Flexibility in working with a variety of phones, Friendly People with Good Can-Do Attitudes, In almost all cases - fast responses.

What do you dislike?

The company seems to be growing and developing at a rapid pace - maybe a few little growing pains in terms of work overload and internal systems development - yet with their optimistic problem-solving approach, our Rep didn't make us feel that way.

Recommendations to others considering the product

Purchase phones that work best with your needs and with Fluentstream. Many VOIP phones are workable but if you ask FluentStream in advance of purchasing phones, you will have the best compatibility outcome. Switch as soon as you are prepared and able to do it. We saved a LOT of money, no contract, and we are only obligated to pay for actual performance that keeps us satisfied versus being locked into BAD service on a long-term contract.

What business problems are you solving with the product? What benefits have you realized?

Our needs weren't particularly easy. We have two small companies at one location operating separately and answering the phones with 2 different business names (using shared personnel), accustomed to an old phone system, in an industry that doesn't always welcome technology changes! Going to VOIP from Analog was the challenge of trying to make something newer - look more like the older system in order to minimize the technology pushback. We purchased Cisco SPA508G phones (not password protected), all with Attendant Sidecars (maybe not ideal since programming options can be more advanced), but they work well for us, were affordable, and we mostly use the basics anyway. We also have a warehouse speaker paging system. I'm not a phone guy - but decent with technology. We got by with only me doing the change out and with a little help from our contract IT guy to prioritize call quality and make sure our firewall ports were set correctly.

FluentStream and more specifically Kaitlin, not only did an outstanding job of working with us to get where we needed to be - but they also cut our monthly bill by about 2/3 WOW! Are there cons... sure - very minor ones. I'm pretty sure they aren't (yet), a technology giant with unlimited funds - but - every need we had and that mattered - they met with a GREAT attitude and with AMERICAN customer service that was easy to understand. Actually, my view is that their setup options for the $ spent are VERY advanced. We tried several others before deciding - one of the LARGEST Voip companies out there, and one very small 2-3 person company. NO COMPARISON - even from the large company. They had no flexibility and hard-to-communicate with overseas people for support. Those we work with at FluentStream take time to listen and solve issues that are important to us. What is that worth? Every penny that we saved - and every $200. - $300. monthly that I feel we overpaid CenturyLink and 2 other companies over the last 6 years - for below average, often grouchy time-eating, 8-phone-calls-later customer service. If you are like us, you will save thousands per year. For small businesses, and more importantly for large businesses, the savings is significant - for better service. I really can't believe how much we are saving and how adaptable their system has been for us. We would definitely do this again and again and again!

What VoIP solution do you use?

Thanks for letting us know!

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