On paper, this product is great - it's "fluid" as the name implies and has infinitely flexible options for workflows of all kinds including applications, reviews, user profiles, user types, reporting, and so on. The sales pitch was great - we run over 50 programs annually that are all very different and we were looking for one system to centralize our user experience for all of our programs.
The reality has not panned out. The tool itself is not totally disambiguated in its functionality, so it's never truly fluid - there are dozens of undocumented elements of the system that require you to arbitrarily run a certain process in this way or that way...so it isn't actually fluid or flexible when you get down to it.
The way that data is stored in the system is pretty separated, and can't be combined in reporting - so if you make the mistake of storing you data in the location where it makes sense, it's likely you either won't be able to report on it at all, or will have to run two reports you'll have to manually combine. An issue for us is that we collect a lot of basic classification info when a person registers, but if that person doesn't create an application after registering, we can't properly report or interact with their data - so it hurts our ability to increase conversion.
As other reviewers have noted, the technical support is lack luster - it's fast, but the answers are always very stock / textbook and there's no effort spent to truly understand our exact, unique process. The onboarding was a waste. We ended up having to entirely reconfigure the site ourselves after we were done with our implementation consultant because after launching our first program we couldn't actually do any of the things we wanted to with the data, and the configuration recommended by the FR onboarding person was unscalable.
Whenever there are bugs or issues with the system, there is no process by which you can know how they are being resolved, or when they will be resolved. We have had issues in the past that have affected hundreds of applicants and we're left totally in the dark about what's being done to address the issues.
The reporting itself is slow (reports can take up to 20-30 minutes to run) and as you grow in the system, the interface is very hard to use, it gets cluttered if you have too many questions, too many forms, too many applications, etc.
Another issue is emails sent from the system. Sometimes they just don't send (even though the system will report they have sent ok) and the logs don't in some cases capture all of the email copy. Additionally, there are no stats on the email sends themselves (clicks, opens, etc.) so the email tool isn't useful for gauging applicant engagement and we often have to manually export lists (from the very slow reporting tool) to actual email systems for more accurate email delivery and data.
Another issue is the way reviews are scored - the system reporting tool can only calculate and export a single score per application. It's possible to sort of duct tape a way to get sub scores and per reviewer scores, but it's not well supported and inaccessible in the report tool - so you have to manually look up any subscores (not a very straight forward process) and so any hope of doing multi-stage or tiered reviews dried up...it's impossible!
Another issue is that I would say probably 60-70% of the system's features and functionality are totally undocumented. They claim to have an excellent support site, and at first glance it has lots of articles and looks great but when it comes down to actually needing to use the system I've found that most things I need guidance on are undocumented or under-documented.
Don't do it unless your process is very, very, very, very simple and predictable with zero deviations, ever. Once the system is setup (hoping you get a better setup consultant than we did!) you can't make *any* changes without massive headaches so if you business or work is even the least bit flexible or fluid, FluidReview is *not* the tool for you.
Any benefits we've realized are completely negated by the extreme resource drain it takes to deal with all of the system shortcomings. Theoretically, we're realizing a benefit by creating a better experience for our applicants by having a one-stop-shop but beyond that the benefits we wanted (better tool for our recruiters and staff, less time devoted to managing the system, savings of time and money due to better resource allocation, etc.) are totally unrealized.
I can't overstate how much manual time is involved in keeping this thing running and working for us. It's almost a full time job dealing with the system. Things in the system just don't work (schedule X to happen ay Y time, and then don't be shocked when the system tells you X has happened, but it has not!) so it's a constant need to monitor the system and fix the never ending messes created when it inevitably fails.
Our end-user staff (non admins) couldn't hate the system more - and as a result they don't put a lot of effort into learning how to use it and so an additional drain on time is having to do things for the staff that should be engaging the system more regularly. They just get frustrated and give up.