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Fonteva for Associations

Fonteva for Associations

4.8
(26)
Optimized for quick response

Fonteva for Associations is a customer relationship managment and members management software that has the features and tools you need to run your association.

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Fonteva for Associations Reviews

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Fonteva review by Alexander H.
Alexander H.
Validated Reviewer
Review Source

"Out of the Box Customer/Membership Management Works Fantastically"

What do you like best?

As a developer / technical consultant, when a customer is mentioning use cases involving "customer engagement" or "organize our member base" the first product that comes to mind is Fonteva Membership application (now called Fonteva for Associations?) This product easily saves me months of development for a product that I couldn't even compete with. Just like you don't want to build your own cloud based CRM product, why build your own customer engagement Salesforce functionality, when someone already did it cheaper, better, less buggy, and with a technical support team. Choosing Fonteva's software is often a no-brainer for my team and my customers.

What do you dislike?

Custom development on top of the Fonteva platform can add unnecessary complexity to the application. Can add more dev time to the project since you are building on top of other's codes, but in the long run the time you save is usually far more.

What business problems are you solving with the product? What benefits have you realized?

"I want an easy system in Salesforce to engage with my customers"

"I want to drive customer engagement and have my existing base purchase/do more with my product"

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Fonteva review by Arden W.
Arden W.
Validated Reviewer
Review Source

"Great customizations options, not usable out of the box for our needs"

What do you like best?

There are many robust capabilities on the horizon for us once our foundations within the database are strong. App integrations are much easier than with our previous database. Cloud basis means access is quick and easy from both the office, and a plane on the way to the conference.

What do you dislike?

Intense customization has been required in order to tailor the AMS to our needs, many of which we weren’t expecting. lots of these customizations were built in UAT and didn’t transfer to production successfully, causing delays and hiccups in our go-live. Reporting in Salesforce is always a challenge with their object limitations.

Recommendations to others considering the product

Be thorough and deliberate with your business users when evaluating nitty gritty needs to make sure that you’re not experiencing mismatch of expectations.

What business problems are you solving with the product? What benefits have you realized?

Corporate members across the globe, including hundreds of thousands of employees and hundreds of subsidiary companies, can easily and effectively leverage membership benefits. Our organization can synchronize more centrally and communicate effectively within the AMS. Email marketing tracking is easy on the contact level.

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Fonteva review by Harry A. R.
Harry A. R.
Validated Reviewer
Review Source

"Top Notch Association Management Software"

What do you like best?

We conducted an in-depth search and review to evaluate and select an Association Management Software (AMS) for our medium sized Association. There are a variety of reasons as to why we selected Fonteva, but to summarize here are our main reasons for selecting this product.

1. User Experience - The SF Lightning and Fonteva user experience for our end users is clean, simple, and easy to learn. The flexibility it offers is clear and concise to staff and will make their day to day work much more efficient. The system is highly configurable.

2. Community Groups - For a chapter based association like ours there will be many benefits to having this feature enabled. Chapters will have a variety of accessible features that our current AMS doesn't easily offer.

3. Integration - We use a wide variety of other software to run our organization. Salesforce and Fonteva's ability to connect with and integrate is simple and cost efficient.

I highly recommend this a solution for your Association.

What do you dislike?

Cost can be a barrier for smaller associations.

What business problems are you solving with the product? What benefits have you realized?

All typical association tasks, membership, events, etc.

What Association Management solution do you use?

Thanks for letting us know!
Fonteva review by Peter B.
Peter B.
Validated Reviewer
Verified Current User
Review Source

"MemberNation has been great"

What do you like best?

MemberNation has solved so many of the problems that had plagued our organization for years. Issues with duplication, communication, and financial management were solved overnight in making the switch.

What do you dislike?

There really isn't anything we don't like about MemberNation. The entire Fonteva staff did such a good job with the implementation that even our least tech-savvy staff members are using it. We thought for sure that at least half of our staff would not use MemberNation, simply because SalesForce was so different from what we were previously using, this was not that case.

Recommendations to others considering the product

MemberNation is the cutting edge for association management. We did not think t we needed something as powerful as MemberNation, however, after taking a look at it, we knew that we had to go with it. The implementation has been a breeze and the folks at Fonteva are great to work with. We thought at first that we were jumping into the deep end by making this switch, but after only a short while we realized that this was a long-needed change.

What business problems are you solving with the product? What benefits have you realized?

As I mentioned earlier, a big problem with duplicate contact records was solved by making the switch. We also have been able to tailor a great deal of email communication to our members with MemberNation, for the first time ever our database talks to our email server.

Fonteva review by Matt D.
Matt D.
Validated Reviewer
Verified Current User
Review Source

"Fonteva's latest platform provides major enhancements for association management"

What do you like best?

The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier!

They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform.

What do you dislike?

There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use.

Recommendations to others considering the product

You can evaluate a ton of member management platforms, but at the end of the day, I think Fonteva is doing an excellent job of making a robust platform, that continues to improve, and is really taking key member management issues into consideration as they develop their user-friendly platforms.

What business problems are you solving with the product? What benefits have you realized?

There are several benefits for us in moving to Fonteva's product. From a member management perspective, we now have out of the box (and easy) auto renewal options, helping us to hopefully improve on what has historically been an aggressive churn rate on our membership base.

It also has a ton of great features to help us enable our members to get access to our members only information easily, to manage their profiles, to purchase subscriptions and items in an easy store-like setup, and all in a platform that we can trust will work with our Salesforce setup without issue.

Fonteva review by Allison A.
Allison A.
Validated Reviewer
Verified Current User
Review Source

"Nonprofit Unicorn Reviews MemberNation"

What do you like best?

The user experience - our members are delighted! Vastly improved from our previous database. Members can easily login, renew their memberships, register for events, and more!

What do you dislike?

We had a couple of issues with Fonteva during implementation, namely we felt like they didn't grasp how BIG of an investment this was for us - we're a nonprofit state association and this was a big budget line item. We told them up front, and that we wanted to do everything we could to keep fees low and even handle a lot of the work ourselves. They didn't seem to get it - tried to charge us for the 2 hours it took to get our new account rep up to speed?! I'd advise extra vigilance if you have the same worries...

Recommendations to others considering the product

Built on Salesforce platform, which seems to be the CRM of the future - one that other companies are striving to interface with and develop to. We are confident that our investment will continue to pay off for a long time!

What business problems are you solving with the product? What benefits have you realized?

The user experience with our previous CRM was pretty abysmal and the service provider was NOT willing to work with us to fix it - tried to charge an arm and a leg! It made much more sense for us to make this investment with Salesforce/MemberNation/Fonteva. We're so excited to share the new UI with members - and happy that Salesforce is constantly under development/improvement so we can continue to delight members for years to come!

Fonteva review by Logan S.
Logan S.
Validated Reviewer
Verified Current User
Review Source

"End to End"

What do you like best?

End to end solution. Robust accounting system that works well with all other aspects of the system. 100% Salesforce. Module based, so you get to pick what you want to initiate. Much more...

What do you dislike?

I can't think of anything I really dislike about the system. Anything I put here wouldn't be much more than nit-picking...

Recommendations to others considering the product

When shopping for an end to end solution, Member Nation has you covered. Built first as a robust accounting platform in your Salesforce instance, Fonteva then incorporates a vast majority of what is needed to operate most businesses through their variety of modules. I designed the Streams Ministries web site, which uses every module Fonteva offers, and I am pleased to say that the experience was a great one. I would encourage others to investigate how Fonteva’s Member Nation can benefit your organization.

Logan Smith, Mortar Free

What business problems are you solving with the product? What benefits have you realized?

Accounting!! Including a compatibility with a plethora of payment gateways. A great eStore. Subscriptions/recurring users. Badge level access to specific web pages. Events... much more...

Fonteva review by Rich C.
Rich C.
Validated Reviewer
Review Source

"Best AMS we've found after a lot of searching. Excellent growing team. Salesforce-based system."

What do you like best?

The training has been great, and we've learned a lot in a short period of time. The AMS is simpler to use than former systems. The features allowing us to manage members, eCommerce, and other elements are much more robust than we've experieced.

What do you dislike?

There are some elements in terms of optimization which should be addressed. There are some objects which require switching back to Salesforce Classic, though most elements live inside of Lightning.

What business problems are you solving with the product? What benefits have you realized?

We are striving to reduce the barriers to eCommerce for memebers to join or to purchase items. We are also striving for better UX for members to be able to access their benefits. Finally, we are seeking the easiest possible way to manage our members and non-member community.

Fonteva review by Ivan M.
Ivan M.
Validated Reviewer
Review Source

"Product meets our business needs with out of the box functionality"

What do you like best?

MemberNation (MN) has proven to be an excellent AMS. The product is customizable, which allows Admins to configure the system based on their origination's needs. MN has allowed us to streamline processes that were once done manually.

The Fonteva team worked diligently to help us reach our target go-live date. Our Business Analyst, Sundeep Pulaskar, was crucial to the project's success, as he used his expertise to understand our business processes and guide our internal team on configuring MN.

What do you dislike?

Salesforce does have limitations on editing their managed packages which limits the Admin on certain configurations. However, we have found a work around solution for each of these limitations.

Recommendations to others considering the product

Clean up data before uploading to MN. Draw out requirements before you begin the implementation.

What business problems are you solving with the product? What benefits have you realized?

Manual processes

Lack of reporting

Offering portal to our members

Fonteva review by Bonnie F.
Bonnie F.
Validated Reviewer
Verified Current User
Review Source

"Fonteva was the perfect AMS solution for our Association"

What do you like best?

The best thing about Fonteva is their employees! They were truly team players through the whole development and Go Live Process. The software is awesome. With a SalesForce platform it is powerful and adaptable. We look forward to growing in our new AMS. A very smart decision when choosing Fonteva.

What do you dislike?

We had some challenges with the integration between the AMS, LMS and CMS but that was not the fault of Fonteva.

Recommendations to others considering the product

A very powerful software that is continually growing and offering new solutions.

What business problems are you solving with the product? What benefits have you realized?

Membership Content Management, Event Management

Fonteva review by User
User
Validated Reviewer
Verified Current User
Review Source

"Love it so far"

What do you like best?

My organization transitioned to this system a few years ago and we are loving it. Fonteva makes our Annual Conference and summit events easy to navigate. The system is intuitive and user-friendly and I love how everything speaks to each other. Fonteva provides excellent step-by-step training and guides to make sure that users feel comfortable navigating the system.

What do you dislike?

I recently joined the organizations so I am still learning this system

What business problems are you solving with the product? What benefits have you realized?

Seamless event and membership management

Fonteva review by Jeff P.
Jeff P.
Validated Reviewer
Verified Current User
Review Source

"Huge improvement over our previous system"

What do you like best?

Extremely easy to use and being built into salesforce makes the data available for easy reporting

What do you dislike?

Setup took longer than expected but this was mainly due to issues with data cleanliness.

What business problems are you solving with the product? What benefits have you realized?

Fonteva allows us to combine outdated systems into one unified place to access out member data.

Fonteva review by Stephanie A.
Stephanie A.
Validated Reviewer
Review Source

"Great Experience with MemberNation!"

What do you like best?

Customer service. They are responsive and work with you to find a solution that makes you and your members happy.

What do you dislike?

We struggled to find a solution to our finance issues on the platform. But, again, they were very willing to work with us toward a solution.

Recommendations to others considering the product

Talk with MemberNation users. Each association is unique and they can provide you with tips for implementing MemberNation.

What business problems are you solving with the product? What benefits have you realized?

With MemberNation, we're able to gain better insights into our member engagement and trends, and provide a better user experience for them. We're also able to streamline the application process and automate many of our membership functions.

Fonteva review by Michele L.
Michele L.
Validated Reviewer
Review Source

"Fonteva best choice for small associations"

What do you like best?

Flexibility and configurability are the two biggest reasons I love Fonteva’s system. Simplicity of set up and user- friendly interfaces are easy to learn and use right away.

What do you dislike?

There isn’t much not to love about this system - it does just about anything a small association would need!

What business problems are you solving with the product? What benefits have you realized?

Integration via sales force apps is hugely beneficial - provides scalability for a smaller financial investment

Fonteva review by James S.
James S.
Validated Reviewer
Verified Current User
Review Source

"Excellent AMS alternative using SalesForce"

What do you like best?

Ease of use. Tons of out of the box features and the ability to customize to meet business needs.

What do you dislike?

So far I have not found anything that I cannot live with. Compared to other systems the nuances are easy to understand.

What business problems are you solving with the product? What benefits have you realized?

Better front end user experience and better reporting using a cloudbased solution.

Fonteva review by Administrator in Consumer Services
Administrator in Consumer Services
Validated Reviewer
Review Source

"New to Fonteva and I like it!"

What do you like best?

Fonteva is build on the salesforce; therefore you get the same ease. In which Fonteva does a lot of the leg work. The Fonteva team has been really good to work with and the training has been very helpful in understanding what are the capabilities and limitations.

What do you dislike?

When working on certain apps you have to switch to lighting and classic versions which can be confusing when you have to what version to get the task down.

What business problems are you solving with the product? What benefits have you realized?

Different customization that our current database doesn't not allow us to do it. And also bring all data in one place.

Fonteva review by Nia R.
Nia R.
Validated Reviewer
Review Source

"Fonteva Review"

What do you like best?

I like that is very easy to get into and find what you need

What do you dislike?

It can be a little difficult to process things. Especially if your transaction process isn’t very simple

Recommendations to others considering the product

It will be hard to transition but worth it in the end

What business problems are you solving with the product? What benefits have you realized?

We are solving membership duplicate issues to more accurate counts on membership data

Fonteva review by Administrator in Design
Administrator in Design
Validated Reviewer
Verified Current User
Review Source

"System Review by Nikki B."

What do you like best?

Ease of use with certain functions, especially the Batching systems. I also like how easily customizable everything is - from reporting to events, etc.

What do you dislike?

There have been certain bugs and kinks with text formatting and trying to print invoices.

Recommendations to others considering the product

Make sure you have a solid process in place for implementation and have someone internally that is focused on knowing how everything works.

What business problems are you solving with the product? What benefits have you realized?

Realizing that less is more and the system allows us to be more streamlined and efficient.

Fonteva review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Perfect AMS Solution!"

What do you like best?

MemberNation is exactly what our organization was looking for. Backed by the power of Salesforce, MemberNation allows us to customize our database to our specific needs. In addition, MemberNations beautiful, functional front-end pages give our members a easy and intuitive experience online.

What do you dislike?

The software is a bit more expensive than other AMS software. While the price is a bit of a stretch for our organization, the number of features that come with MemberNation and the benefit of having a customized AMS solution built on the Salesforce platform outweighs the costs.

What business problems are you solving with the product? What benefits have you realized?

With MemberNation, we're able to automate alot of our manual processes. Our front-end forms are now easier to use and more intuitive than with our previous database.

Fonteva review by Kelly T.
Kelly T.
Validated Reviewer
Review Source

"Member Nation--Great product; Great customer service."

What do you like best?

We are revamping our entire system and while we are still in the implementation stages, we are already loving it. Combined with the superb customer service, this product is a must-have!

What do you dislike?

So far, we have no complaints with Member Nation or Fonteva.

Recommendations to others considering the product

The staff is so knowledgeable and helpful, you can't go wrong.

What business problems are you solving with the product? What benefits have you realized?

Totally upgrading our whole system...front and back end of an association's website/database.

Fonteva review by Sona P.
Sona P.
Validated Reviewer
Review Source

"Great user experience and platform"

What do you like best?

MemberNation provides a great user experience and easy to navigate platform. It has helped solved our problems of having messy data and clunky application process.

What do you dislike?

Some issues during launch but they were willing to assist the best they could.

What business problems are you solving with the product? What benefits have you realized?

Having clean data and easy application process.

Fonteva review by Administrator
Administrator
Validated Reviewer
Review Source

"Very knowledgeable staff! "

What do you like best?

That it is going to make my life easier by our members being able to register for programs themselves online.

What do you dislike?

That I don't fully know how to use it yet,

What business problems are you solving with the product? What benefits have you realized?

Once we are all trained and know what we're doing, everyone's lives are going to be made easier. This gives our members a lot of freedom to do things themselves. It's going to save us on supplies, phone calls, etc.

Fonteva review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Step up from our experience with Personify"

What do you like best?

Ease of use for our non-technical users. Ability to extend functionality as needed with Spark and the app Marketplace.

What do you dislike?

Limitation to 3 objects for reporting, additional limitations with reporting. Slowness in running queries outside of MN/SF.

What business problems are you solving with the product? What benefits have you realized?

This is our new AMS, looking forward to being able to share report information with our c-suite easier than using Crystal Reports.

Fonteva review by Venkat Iyer M.
Venkat Iyer M.
Validated Reviewer
Review Source

"Fantastic"

What do you like best?

Everything from the UI to usability to features.

What do you dislike?

Nothing. There may be some features that can be improved.

Recommendations to others considering the product

Lighting UI

What business problems are you solving with the product? What benefits have you realized?

Member Management, Customer Portal, Shopping Cart, Events

Fonteva review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"MemberNation"

What do you like best?

Easy implementation process. Very flexible. Many payments processor options available.

What do you dislike?

Flexibility of multiple address. Renewal process

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

Cloud based and accessibility. Flexibility to create your own new fields and forms. Automation of various process. Clean easy to understand screens.

Fonteva review by Industry Analyst / Tech Writer in Market Research
Industry Analyst / Tech Writer in Market Research
Validated Reviewer
Review Source

"Great program for a great cause"

What do you like best?

The efficiency that fonteva provides helps users create an develop with ease

What do you dislike?

There aren’t many aspects if any that I dislike

What business problems are you solving with the product? What benefits have you realized?

Organizational and managerial issues

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