ForeSee

(12)
4.0 out of 5 stars

ForeSee CX Suite is the first Voice of Customer (VOC) solution to help you manage all your CX intelligence needs. It combines an integrated suite of CX applications, the only proven methodology in the industry, and an expert partnership for your CX success

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Showing 12 ForeSee reviews
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ForeSee review by <span>Tiana M.</span>
Tiana M.
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The best-in0class solution for tracking CX over time

What do you like best?

Foresee allows you to track customer experience analytics over time in an automated way. Any updates we make to our site can be monitored for customer impact.

What do you dislike?

The portal could be better but is continually updated so it's not a problem at all.

Recommendations to others considering the product

The cxMeasure is great to have across all device types, because people experience your site differently on different devices... even for a responsive site. We also recently implemented cxReplay which has been a fantastic success, allowing us to actually SEE what users were doing on the site right before giving us their Foresee feedback. Foresee is an invaluable tool.

What business problems are you solving with the product? What benefits have you realized?

Went through a full-stie redesign and wanted to understand the impact of the changes on user satisfaction, as well as establish a baseline before the implementation.

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ForeSee review by User in Retail
User in Retail
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Good tool & service

What do you like best?

I like the customer service received with the dedicated account managers. I feel like they are genuinely interested in the health of our business and do a good job of putting together summary reports.

What do you dislike?

The interface was not visually appealing when I used this frequently (2013). This may have changed since then. The tool was usable just not as nice looking as it could have been!

Recommendations to others considering the product

Take advantage of the knowledge of the team when completing your implementation. They have done lots of these before and will have suggestions of what types of questions to include.

If I were doing this from scratch...I would start with one measurement and then add other measurements over time.

What business problems are you solving with the product? What benefits have you realized?

Understanding what matters to our customers during different parts of the sales cycle (on site, post purchase, etc).

We have been able to make a list of initiatives based on what our customers are telling us (instead of what we think would be beneficial to them).

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
ForeSee review by User in Newspapers
User in Newspapers
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Benchmarking and easy survey analytics through a robust tool

What do you like best?

-Competitor data and benchmarking are incredibly useful

-Advice/input on survey configuration

What do you dislike?

-Often export data to get the charts I need

-Takes time and back-and-forth for longer, benchmarking surveys

Recommendations to others considering the product

Find out the number of competitors they have based on industry and the function you are measuring (EG Care) so you can determine the validity of their benchmarking data

What business problems are you solving with the product? What benefits have you realized?

Solving the problem of measuring customer experience and post-customer care experience. We've identified customer pain points in the journey with ForeSee

ForeSee review by Administrator in Real Estate
Administrator in Real Estate
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Useful for retail or service industry

What do you like best?

Benchmarking capability if you are in the right industry, analytic portal is easy to use. Driver model is great and informative.

What do you dislike?

Lack of text analytic tools and too much upscale with reps.

Recommendations to others considering the product

Make sure you have enough companies to benchmark with in their database. Make sure that your system Admin is informed and supportive with the implementation.

What business problems are you solving with the product? What benefits have you realized?

Easy approach to build a cast system from ground.

ForeSee review by User in Retail
User in Retail
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Great tool for online survey analytics

What do you like best?

Satisfaction Scores, Open-Ends and Priority Map. Satisfaction scores broken down by elements and impact help in gauging site performance by usability. Open-Ends provide direct customer feedback by average satisfaction scores. Priority Map enables comparison of impact with satisfaction scores, that in turn assists in evaluating which site elements are priority to maintain or improve vs. status quo vs. monitor vs. high priority. Customer passed parameters allow quick integration of web analytics data with survey satisfaction data. Session Replay videos track click stream activity of customers who opted to get surveyed. ACIS methodology that tracks impact of customer satisfaction on future behaviors, is handy in making actionable decisions to improve business.

What do you dislike?

Dependence on web response rate, which is difficult to increase as customers percieve survey to be an obstruction to their online user experience. Length of a questionnaire is a challenge to manage - if it's too long, response rate goes down; if it's too short survey data collected may not be actionable enough. Most new questions are considered a new measurement, that results in additional cost.

Recommendations to others considering the product

Be prepared to work with varying sample size of survey data. It can be improved to some extent if implemented in a manner so survey questionnaire seamlessly integrates with website user experience. This tool will generate higher value if used in conjuction with another web analytics tool. Understanding your business goals and kpis, are fundamental to it's success.

What business problems are you solving with the product? What benefits have you realized?

Improving user experience and customer satisfaction to increase conversion rate and reduce cart abandonment. Due to high adoption of this easy-to-use tool, every section of ecommerce team could measure its performance and react accordingly to make fixes in site design, content and search. Customer passed parameters allowed comparison of web traffic and conversion metrics with customer satisfaction, which helped in understanding what specific usability factors led to drop in product conversion rates or increase in shopping cart abandonment.

ForeSee review by User in Government Administration
User in Government Administration
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Invitation from G2 Crowd
Reviewed On

Foresee Provides Great Data

What do you like best?

The problem with digital analytics is that you can track your own progress to see if you are up or down over the years, which is great but it doesn't tell you if that is better or worse than your competition. Foresee looks at your customer satisfaction and can set up benchmark categories so you can compare your site to others, this in my opinion is the biggest value added.

What do you dislike?

The user interface could use some work so users can make custom dashboards. Filtering options could also use some work.

What business problems are you solving with the product? What benefits have you realized?

When making significant changes to the site we can gauge our customer's opinion of those changes to see if they were worthwhile and to take key learnings back to the drawing board for the next update.

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