FreeAgent

(12)
3.8 out of 5 stars

Cloud accounting designed to meet the needs of small businesses, freelancers and their accountants.

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FreeAgent review by Eleanor d.
Eleanor d.
Validated Reviewer
Verified Current User
Review Source

"Good "

What do you like best?

It's great to have all my accounting in one place and not to have to worry about spreadsheet errors / locking cells. It's also hugely helpful to understand what my tax liabilities are at any given point, and have this automatically update as I log expenses / new income comes in.

What do you dislike?

The discount for the first year makes it a no-brainer when you're starting out but it does become a little steep after that, especially if you are using an accountant who will probably have their own software as part of their offering.

The time reporting feature was useful initially to instil a culture of good practice but we have had to move on to something more sophisticated - FreeAgent does not allow you to total individual elements of a project, only daily and weekly hours. There is also limited functionality with Zapier so getting information out of FreeAgent to other tools is not as smooth as we would have liked.

Recommendations to others considering the product

Explore some of the other features beyond book keeping - it also can help with basic project management tasks eg time keeping reports. It's worth setting up standardised categories from the outset though, as otherwise it can become a bit chaotic.

What business problems are you solving with the product? What benefits have you realized?

FreeAgent helps me to keep on top of my book keeping and it's really useful to know what my tax liabilities are at any given point.

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FreeAgent review by Yiannis P.
Yiannis P.
Validated Reviewer
Verified Current User
Review Source

"Great platform for freelancers, limitations become obvious if you're bigger"

What do you like best?

Makes reporting year ends, financials a lot easier

What do you dislike?

Limited integrations (the triggers/actions in zapier are very limited). Doesn't enable the most useful parts of invoice or finance management automation.

Recommendations to others considering the product

If you're a freelancer, then freeagent is likely to be perfect for your financial/accounting needs. If you're a small business, it depends on your situation.

What business problems are you solving with the product? What benefits have you realized?

Invoicing, used to be time tracking (but toggl is far better) financial reporting, financial management.

What Small-Business Accounting solution do you use?

Thanks for letting us know!
FreeAgent review by Jacqui M.
Jacqui M.
Validated Reviewer
Review Source

"So easy you won't believe it took you this long to come over"

What do you like best?

As a freelance consultant, I am always paying for business expenses out of my own pocket, then having to get reimbursed by my company. FreeAgent has made this SO simple. I love it.

What do you dislike?

It took me a while to learn the different categories for expenses but once I got the hang of it I was ok.

Recommendations to others considering the product

Top notch real-person support and great help resource library available.

What business problems are you solving with the product? What benefits have you realized?

I am able to see at a glance if I am making a profit. Previously I was spending way too much without enough coming in. I am now also able to see the cyclical nature of my income and spending and make longer-term plans to compensate for lulls.

FreeAgent review by Thomas S.
Thomas S.
Validated Reviewer
Verified Current User
Review Source

"Disappointing & clunky"

What do you like best?

FreeAgent brands itself as for freelancers and small businesses, but in reality it is only appropriate for one man bands at best. For those people FreeAgent is a do it all product that while not excelling at anything, can quite aptly do many things quite well for a reasonable price. It has it all covered from invoicing, bank feeds, expenses, payroll, tax estimation, profit and loss, VAT to online filing of self assessment tax returns. Features wise, it's very good.

What do you dislike?

General user experience is very awkward, it just simply doesn't work as well as many of it's competitors (Xero, Kashflow, Quickbooks Online etc). It strikes me that the very basic of it's double entry & how the data interacts with itself is just build wrongly from the ground up, you can't do basic things such as adding a credit note for part of an invoice (instead it must be written off as a bad debt, even if it isn't). Doing certain things feels like wading through very difficult treacle, things that are done very easily on it's competitors platforms.

Aside from that, the integrations are quite limited, but that isn't surprising considering how it positions itself in the market is in direct competition to anyone who places them self as a cloud integration specialist who can help with this kind of thing. That is a feature which severely limits itself as any kind of long-term growing business solution.

For full disclosure, I'm an accountant by trade and FreeAgent is positioning itself to be the software that removes businesses from needing one, but which will result in business paying more tax, doing things wrongly and not managing themselves properly. I therefore fundamentally disagree with FreeAgent's course.

Recommendations to others considering the product

What are your long-term ambitions for the business? If you are a small one man band who sends out a few adhoc invoices a month, has to manage VAT and already knows how the tax system works inside out, then consider FreeAgent. If not then there's more powerful tools out there, which can also be cheaper (in particular see Xero or Quickbooks Online).

What business problems are you solving with the product? What benefits have you realized?

As compared to excel, you are getting a piece of software that removes the need for duplication, helps you do finance stuff more quickly and correctly, and helps with your invoicing. Only recommended for the most basic.

FreeAgent review by Kevin F.
Kevin F.
Validated Reviewer
Verified Current User
Review Source

"Great new CRM for startups!"

What do you like best?

It's much easier to use than legacy CRMs.

What do you dislike?

No real-dislikes. Every time we encounter a small challenge their team provides support.

What business problems are you solving with the product? What benefits have you realized?

FreeAgent gives our management team amazing insight from a high level, and our sales team advanced tools to maximize their time and productivity.

FreeAgent review by Dominic P.
Dominic P.
Validated Reviewer
Verified Current User
Review Source

"Most things you need for a small business in one place. Difficult to Scale"

What do you like best?

Relatively simple to set up and opearate. In- app help is good, community base and support team also excel. Dropbox integration is good. Also has APIs which allow mobile apps or cashflow tools such as float. These in turn attach to 3rd party services.

What do you dislike?

When you expand your company you hit the limits. Preparing tax eg. P60s has to be done by an accountant on the back end. Does not allow integration with sales forecasting or CRM tools which is limiting - you have to manage pipeline in separate apps and then pull in new clients to Free agent.

Recommendations to others considering the product

Save yourself lots of time if you are a one man band. If you want to grow your enterprise to 20 people then think of something like Zoho.

What business problems are you solving with the product? What benefits have you realized?

Being in the same system for expenses, time tracking, invocing, taxation etc.

FreeAgent review by Ryan T.
Ryan T.
Validated Reviewer
Review Source

"Solid solution for cloud book keeping"

What do you like best?

FreeAgent is an above average book keeping solution, good for very small businesses. The interface is simple and intuitive and nothing is glaringly missing from the software. The best feature is the ability to add expenses via a mobile app, allowing users to input expenses in almost real time.

What do you dislike?

The product seems to be made for a UK user base. There are many mentions in the documentation and on the interface to things that a US audience would be unfamiliar with. Also, the mobile app is a bit lacking in functionality. Also, integration with smaller banks is hit or miss. Having to manually download and upload bank statements, then categorize them can be a pain every month.

Recommendations to others considering the product

This is an excellent tool for online book keeping for a small or medium sized business. It is simple to use and easy to understand.

What business problems are you solving with the product? What benefits have you realized?

FreeAgent has made book keeping very simple and intuitive. I love that we can access it from anywhere and input our expenses essentially in real-time. Invoicing is very easy and keeping track of other users' expenses is great.

FreeAgent review by Christopher P.
Christopher P.
Validated Reviewer
Verified Current User
Review Source

"Simple, easy to use and saves time"

What do you like best?

The bank feed automatically pulls in bank transactions and categorises them with surprisingly good accuracy.

What do you dislike?

Sending and following up on invoices could be a better user experience

What business problems are you solving with the product? What benefits have you realized?

Saving time doing the books

FreeAgent review by Mike M.
Mike M.
Validated Reviewer
Verified Current User
Review Source

"Simple time tracking"

What do you like best?

The ability to quickly add times to a project, the way that it remembers clients / tasks which makes updating time sheets less mundane if working on the same project.

What do you dislike?

For some reason the site never remembers my login details and I'm asked to sign in a lot. I also find it slightly confusing sometimes to know what day I'm filling out information for - I feel this could be improved

What business problems are you solving with the product? What benefits have you realized?

Accurately tracking time for projects

FreeAgent review by Daniel H.
Daniel H.
Validated Reviewer
Verified Current User
Review Source

"Amazing, saves me so much time."

What do you like best?

Real time tax information and bank account integration.

What do you dislike?

Nothing I love it all. Maybe more app integrations and a better timer (ala Freshbooks).

Recommendations to others considering the product

Try it asap and compare it against your current solution to see if you love it.

What business problems are you solving with the product? What benefits have you realized?

All my accounting needs. Report generation, invoices, estimates and tax reports.

FreeAgent review by Mª José G.
Mª José G.
Validated Reviewer
Review Source

"Satisfactory"

What do you like best?

Interaction in Banking and the management of invoices and budgets

What do you dislike?

Expires very quickly the session. I wish I could get more flexible financial reports

Recommendations to others considering the product

Easy and simple tool to control company numbers

What business problems are you solving with the product? What benefits have you realized?

Control all invoicing in this tool. It makes my job a lot easier.

FreeAgent review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Great accounting tool"

What do you like best?

Up-to-date view on current tax position, easily create and send invoices based on templates.

What do you dislike?

Can't create bills in foreign currency or have multiple contacts per company

Recommendations to others considering the product

Nothing to use by going with the free trial!

What business problems are you solving with the product? What benefits have you realized?

Saves having to juggle spreadsheets and also allows my accountant direct access to my books. Means lower accountancy fees and a much better of my day-today finances.

Kate from G2 Crowd

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