Absolutely--without a doubt--the most incredible, flexible PM software for group collaboration available. Just yesterday, my team went through our final evaluation process of Freedcamp as our PM software of choice, and the pros absolutely outweigh the cons. Some of the major things my team loves about Freedcamp is the increased collaboration and communication, the decrease in redundancy, notification customization, ability to include outside collaborators with different/limited levels of access. We are very impressed with the functionality and flexibility that Freedcamp offers to teams of all different sizes.
If you are looking for PM software, compare the features of Basecamp and Freedcamp. I think that you will find that there really is no comparison. Basecamp is $29/month but that is only for your team. Correct me if I am wrong, but I don't think many companies and organizations operate in a vacuum and don't use outside contractors or partner with other organizations. So... when you are ready to bring in additional contractors and clients, your price goes to $79/month. Both of these include 100gb of storage. Nice, but filled very quickly if you upload art and larger files. Each of the marketplace add-ons are on a trial basis and if they work for you, great. You can pay monthly or by the year. If they don't, don't use them and don't pay for them. I think any team could customize their Freedcamp setup to include every plugin and it would STILL be cheaper than Basecamp.
In terms of Customer Service, Freedcamp is outstanding. They truly want the product to be the best it can be and respond to the customer as a valuable asset to making the product better. I have communicated many times with their Customer Service folks and stand amazed that they care so much about their product and those using it. As I have no experience with basecamp, I can't speak to their customer service.
Finally, the add-ons have all been great (at least the ones we have used). My team's new favorite add-on is FileEdit, which is an online document editor. No downloading files to make minor corrections just to reupload it back. It's intuitive aspects like this that make me think that this is the best PM software available for time management and collaboration.
I highly recommend Freedcamp to any team looking for better collaboration and communication. I think that you will love it!!
The area of opportunity that my team found to be the most significant was the user interface is not very intuitive for less tech-savvy team members, but once I took the time to walk through setting up a few projects, they seem to get used to it and it truly has become a non-issue.
This application is amazing, and the customer service even more so. Please compare the different products, as each has characteristics that make it unique. What you may find, however, is that Freedcamp offers each of those customizable features that allows you to only pay for what you need...absolutely brilliant.
The major 'problem' that my team encounters is having a remote workforce. While the office is housed in one state, with most of the team operating from there, two team members (and multiple collaborators) work in different parts of the country. We often have no idea what the status of each project is, and this application has become so valuable in making our team more "in the know" without adding unnecessary phone calls and emails and MEETINGS that waste time and decrease productivity.