What do you like best?
I really like the fact that it is a large online marketplace for freelancers looking for work, as well as employers looking for work to be completed.
It has some track record. The site have been in business since 2004, and has been backed by substantial investors and legitimate management and leadership teams.
The site offers a variety of project types in fields such as web and software development, design, writing, marketing, data entry, translations and localization, and more.
It's super easy to set up an account and bid on/post a job.
The marketplace offers a good selection of payment options.
What do you dislike?
It's painful to get paid sometimes. Users have complained of lengthy payment delays as their accounts undergo “investigation.”
Customer service has a reputation of being slow to offer assistance.
If you're a Freelancer, you are required to pay monthly payments for membership packages just to be able place more bids on projects (just like UpWork with the connects system) and increase your skill-sets (the skill tests are free in UpWork)
Recommendations to others considering the product
Overall, Freelancer.com seems to have a great vision for the freelancing community, and is not necessarily a site that you should avoid. However, as a suggestion, if you do decide to sign up, be sure to contact the company directly and undergo one of their “investigations” before you begin hiring freelancers or bidding on any projects. By addressing the issue upfront, you can proactively provide them with any additional information they may need, which will help to substantially reduce the risk of running into any future problems.
Another suggestion is to be careful who you hire to work on your projects—use your discretion to judge a freelancer’s character and work experience as best you can. Freelancer.com provides employers with some of the necessary tools to help discern the difference between low and high quality work, though they do not have the resources to guarantee that all work completed will match your needs.
What business problems are you solving with the product? What benefits have you realized?
It's a backup source of income.