What do you like best?
The price point is perfect, the ease of setting up an account. The ability to set up my services in the application, no software to install since it is cloud based, the mobile app, ability to set up the invoice and estimates template, connection to my business bank account, ability to track when an invoice has been opened.
What do you dislike?
It is a good simple account receivable system to use. I don't have many dislikes. Perhaps it would be nicer if they had more templates to choose from? Also, the manual entry for each service is annoying. Also, I would like to have an auto-incrementing Invoice number system for each client. It wants to have the auto0incrementing across all clients and my system does not work that way. I have to remember each clients invoice number and increment it manually, again annoying.
Recommendations to others considering the product
Definitely, try the free trial. The trial gives you all of the features you would with the paid version. Also, I entered previous invoices so I can have a more fuller picture of how I have been doing for the year as a whole. I recommend you do the same. In doing so, you are also able to really test out the software to make sure it is a good fit for you.
What business problems are you solving with the product? What benefits have you realized?
I used to invoice and provide invoices using Excel and Word. It took up time for me to do this. I ended up delaying a few times in getting invoices out. This is, in turn, caused me not to get paid faster. Using FreshBooks has eased this for me so I am able to create and send invoices much faster. Also, the invoices I send out now are very professional looking and having the ability to track my client's actions on the invoices saves me from having to do as much follow up with them to get paid.