Flexibility and stability on the service.
Easy to use, and easy to teach users to know the how-to's.
Having the ability to use other tools this site offers.
Our company started using this tool almos a year ago.
We were a caos of a IT company, all of our clients contacted us from various sites and ways, and managing this, was a challenge.
Since we started using this tool, all of our clients now use this platform, helping us to centralize and organize the tickets, request, etc.
We have aprox. 20 clients and within them almost three hundred computers. Inside an a IT company who does primarly Helpdesk and Network infraestructure you can realise there is always something to fix, and thanks to this tool we managed to sort most of our problems, arranging from centralizing tickets and requesters in order to have our labor day organized and siplifying our job.
Oh, a plus? Now there is a service called freshping wich with it I now im able to monitor sites, public IP addesses etcetera in order to know if my client's site/app is down or he just forgotten to connect his computer to the correct WiFi, believe me, it does happen often.