Freshdesk is help desk on cloud , it is simple to use, set up and ready to work with a few configuration , even though is an intuitive tool has a complete on line documentation also with a efficient support team .
Dashwork with your real time information about what happen in your helpdesk , many productivity reports.
It is a multichannel plataform with Email ,Portal telephone, chat ,witget and social media channels such as Twitter and Facebook to rise your requerements.
Also have many integration with other aplicatios as Agent Productivity ,Bot CRM,E-Commerce
Email Marketing File Sharing & Collaboration,Google Apps, Time Tracking & Billing
Video, Telephony & SMS
It is Multilanguage and also has mobile app for agents IOS and androide.
Freshdesk has different suscription plan from free to complete suite , it is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time.
In addition it is a secure application with Information Security Compliance Certifications.(TRUSTe General Data Protection Regulation (GDPR).SOC2 type II) their data center are complient with ISO 27001, SSAE-16 y HIPAA.
Well to be honest i would like more social media integration such as instagrant whattapp, telegram.
Freshwork must include services order either digital or printed on paper in Freshdesk
generate more costumer reports
Freshdesk must be complaint with HIPPA (they are working we hapes will be next year) )