Starting my new position, one of my questions for my interviewers was "What is your CRM solution?" I got a grin in return, and then they told me about Freshsales, which I had never heard of before. With a support-heavy, and sales-heavy background with many companies over the last 15 years, I've seen a LOT of CRM tools, all the way up to the big bad Salesforce.
While Salesforce can do an awful lot, the train-up time for that beast is ridiculous, and there's more 'work-arounds' than actual 'working' much of the time. I sat down with Freshsales with no documentation or training, purely for the purpose of figuring out what I was in for.
One day later, I've not only got a workable solution for how to work through my predecessor's backlog, and it's sorted, with customization options already spinning in my head to try. One week later, simply clicking through the options make it clear how to do something, without even needing extensive manual reading, even though they're there for me.
The only real dislike that I have is that I was unprepared for having something so intuitive in design. I had a hard time adjusting to things being simple, and keep finding answers right in front of my face when I'm used to slogging through submenus and options to find a path to what I'm looking for.
I took over a position that had been neglected for months, resulting in a backlog of leads, contacts, and interest in our product. With 0 training on Freshsales, I quickly found multiple ways to sort, contact, and track things the way that would work for ME, and I've realized that this is going to make training someone else 100x easier because it works with MY workflow, not the other way around!