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Freshsales

Freshsales

4.7
(442)

Freshsales is a sales CRM built to help you stop juggling between multiple tools. It鈥檚 ideal for small businesses and refreshing for enterprises.

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Freshsales Reviews

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Freshsales review by JESUS O.
JESUS O.
Validated Reviewer
Verified Current User
Review Source

"A positive impact with Freshsales to make our sales fast"

What do you like best?

It is very nice to let you know that Freshsales has been very helpful since it allows us to optimally make sales, negotiations and interactions between customers and our company, it has been very useful because through it we have updated with the organization of This company, its characteristics are good, very light and that makes it fast when you drive.

What do you dislike?

There are few things that we dislike about this software but there is something that requires improvement and its interface is very simple, another is that they try to improve the configurations of the alarms or can configure them by oneself, it does not allow to export information

Recommendations to others considering the product

We recommend it because through it, it allows us to make our sales in an optimal, fast and safe way.

What business problems are you solving with the product? What benefits have you realized?

we feel happy because it is progressively improving the processes of our company with the help of this software, freshsales has contributed a lot in terms of sales

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Freshsales review by JAIME E.
JAIME E.
Validated Reviewer
Verified Current User
Review Source

" With Good Characteristics Freshsales is your best option for sales"

What do you like best?

It is very reliable to have Freshsales because it optimally performs our sales, it helps us to fill our processes with great precision and that makes us very happy because through this software we have advanced and we reflect a correct projection, our negotiations are precise where we facilitates a secure sale.

What do you dislike?

There are few things that we dislike this software, one of things that should improve is its interface to make it more pleasant for the administrator, we have analyzed this product and lacks many functions and features and should choose to improve each day more, to that is more attractive to acquire it, they must find a way to download the plans so that it is more feasible to acquire it.

Recommendations to others considering the product

We recommend this software as it improves your company's sales processes in the short term

What business problems are you solving with the product? What benefits have you realized?

There are many things that are contributing this software so that we can progress as a company, one of them the quick way to make sales, its functions make us optimize each process of our company.

What CRM solution do you use?

Thanks for letting us know!
Freshsales review by maria f.
maria f.
Validated Reviewer
Verified Current User
Review Source

"High reliability of Freshsales for our sales processes"

What do you like best?

It is very important to have this software since it optimally improves our negotiations and customer / company interactions, it is easy to use, it gives us the way to make sales fast and effective, it is profitable to acquire this program because its interface is nice, it is very balanced in the way it does processes, it is light and reliable

What do you dislike?

We see many flaws in their characteristics, the interface should improve it, your reports should add more information to be more complete, it does not allow us to configure the alarms to our accommodation. They should do an update or add more functions to make the service optimal.

Recommendations to others considering the product

It is a good software because it is doing us optimally our sales processes and interactions with our customers

What business problems are you solving with the product? What benefits have you realized?

It has given us the opportunity to organize our sales processes, the interactions with our clients in a balanced, fast way and thus guarantee a good service. This Software makes us see through a monitoring to identify potential customers and offers minutes for our company

Freshsales review by RODRIGO V.
RODRIGO V.
Validated Reviewer
Verified Current User
Review Source

" Easy to use to optimize your company"

What do you like best?

for this company has contributed a lot this software because it has allowed us to optimally guide our negotiations and interactions with customers, it also helps us keep track of potential customers, it has been very useful because it has balanced our organization of the management of sales

What do you dislike?

we dislike it because it lacks many functions or features that would be very helpful for processes, when you want to upload some file you do one-to-one instead of doing them simultaneously to make the process more optimal, you must improve the reports to have better information when reading the data

Recommendations to others considering the product

Improve the interface and add more features so that it can be more optimal for companies

What business problems are you solving with the product? What benefits have you realized?

Through this product or this software, we have improved sales in a timely manner since this software optimizes the processes of our company through its functions. It is of the utmost importance, since through the monitoring of our contacts, it has determined to identify potential customers and offers from our customers.

Freshsales review by marcos g.
marcos g.
Validated Reviewer
Verified Current User
Review Source

"Freshsales is the perfect solution to help our customers and manage all our relationships"

What do you like best?

we love that we can link the system with my email, it facilitates many situations and I can be aware of its operation. the software is very light which makes sales more fresh and abundant

What do you dislike?

for our company analyzing this software we are disgusted that when we want to modify my system of my works it can be a bit complicated for us, since it can not configure the alarms, it lacks many features

Recommendations to others considering the product

This is a good opportunity for you to acquire this product as it optimizes the databases of your contacts and has good features of easy handling

What business problems are you solving with the product? What benefits have you realized?

is resolving the optimization of sales by this means, streamlines processes since it has search filters, very timely way the database of our contacts. It is very broad with the membership since with only one I can include ten of my employees and clients and it is something that very little systems have included.

Freshsales review by NATALIA C.
NATALIA C.
Validated Reviewer
Verified Current User
Review Source

"Very rewarding to have Freshsales for our fast and safe sales"

What do you like best?

We are convinced that acquiring this product is of great help for this company, has drastically increased sales in an efficient and timely manner, is easy to use for our operators or software administrator, you have functions that are truly necessary for these processes, its characteristics are excellent

What do you dislike?

there are very few shortcomings or weaknesses that this software has, one of those weaknesses is that its reports are incomplete, they must be improved, the interface is very basic, it does not allow us to export information.

Recommendations to others considering the product

we recommend it because it allows us to make sales in a quick way and optimize our services, saving us time and money

What business problems are you solving with the product? What benefits have you realized?

he practically helped us a lot because it allows us to organize our sales and thus allow us to have a better control of the pending activities.

Freshsales review by Chinmay A.
Chinmay A.
Validated Reviewer
Verified Current User
Review Source

"Easy to Use Sales CRM with great features"

What do you like best?

Freshsales has reliable and no nonsense platform to use. Pipeline and direct call log feature is great to operate on the go from a smartphone. Also email forward feature is better than other CRMs I have used for Sales Management. Best Free and Low Cost all feature CRM with tons of simple possibilities.

What do you dislike?

The only CRM i could compare and say that it is better in few aspects than Freshsale, is Prosperworks.

Prosperworks is pretty simple and straight forward for businesses like us using G Suite. Another feature that I did not like on fresh sales is the amount of manual data entry we have to do to get into a considerable Lead and Prospect entry process.

Recommendations to others considering the product

Please integrate lead capturing like in Prosperworks.

Also, the Smartphone app design needs to learn to be more simplistic and easy to use. It is much better than others but can be better, I loved the same for Prosperworks.

What business problems are you solving with the product? What benefits have you realized?

It has been almost 4+ months of using Freshsales. Lead management for our business has increased 3 fold in efficiency.

Freshsales review by VIGIL V.
VIGIL V.
Validated Reviewer
Verified Current User
Review Source

"Good for Starters, but lacks detailed reporting that is required"

What do you like best?

One of the best things about Freshsales is its deals page, this gives us a birds-eye view of the entire sales pipeline for the month.

And for salespeople it became easier to prioritize and segregate deals based on their usecase and probability of closure.

Another thing we liked was the ability to autoasign / distribute leads to all the sales people available. That saved a lot of development time which we would have wasted.

The integration with Freshcall made it possible to track all sales calls , which was essential for us since our entire team is inside sales and conversation over a call needs to have certain quality standards. The integration allowed us to associate each call to a deal/contact based on their phone number. Which made it easier for our quality to check the same.

What do you dislike?

Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights.

There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose

Unable to filter Deals in the pipeline view beats the entire purpose of a pipeline view

Recommendations to others considering the product

wait for it to evolve another 6 months should be good,

What business problems are you solving with the product? What benefits have you realized?

We have been using Freshsales for sales and lead tracking, especially for our inside sales team. Another thing we wanted was detailed analysis and reporting which Freshsales lacks.

From benefits point of view, it was easier to track our sales lifecycle. We have been able to fathom the resources required for our sales volumes and adjust the manpower and shifts accordingly

Freshsales review by Chris B.
Chris B.
Validated Reviewer
Verified Current User
Review Source

"Better by the day"

What do you like best?

It seems like the developers are receptive to updates and changes. We've identified some shortcomings and they've accommodated our requests most of the time. A good example was the lacking formatting tools for creating emails or email templates. Might have already been in the pipeline, but shortly after asking them about it, they had a greatly improved tool in place.

What do you dislike?

Seems like we're helping to develop the software. To be fair, my purview is more with the email and email template side, although I have seen how the CRM works. I have worked with our internal integration expert, and he has been able to make connections between FreshSales and other tools, but it's not always easy.

What business problems are you solving with the product? What benefits have you realized?

Empowering our new sales team with a fresh CRM, running call campaigns, filtering in leads from disparate sources, and sending occasional email campaigns.

Freshsales review by Jose B.
Jose B.
Validated Reviewer
Verified Current User
Review Source

"Getting closer to our customers"

What do you like best?

The ability to save all the customers information, including calls, messages, address, websites.

Creating tasks really helps a lot when you have plenty assignments a day.

The link between Freshsales and Helpdesk is really helpful when connecting both platforms.

This platform is really intuitive and easy to learn how to use, even if you learn all by yourself you will not have any problem.

What do you dislike?

The platform is kind of heavy and makes the webpage slow most of the time.

Sometimes you don't get to see a contact full information.

You should prepare some kind of presentation for us users to find things easier, some of us are a little new to these kinds of platforms.

Recommendations to others considering the product

Use the trial, but you will love this platform, for real.

What business problems are you solving with the product? What benefits have you realized?

Having the more information possible in one place.

It eliminated the need to have a bunch of files with contact information for the customers

Freshsales review by Samuel G.
Samuel G.
Validated Reviewer
Verified Current User
Review Source

"I've using it for a year"

What do you like best?

The best thing is to keep track of all the activities you made with your customer. It helps us a lot when trying to reach all the goals our boss propose us. Also, it helps us know how to close a deal. It has a lot of information on it, it has easy to read tutorials on the data base.

What do you dislike?

It is hard to work with it when the Internet connection start decreasing. Meaning that you need to have the best internet connection ever. Sometimes it gets crazy when trying to get the data base. Also, we cannot export the .CSV information from the data feed sheet we have. That is something hard to use.

Recommendations to others considering the product

They have to take time to read all the data they provide. It has a lot of tutorials in them.

What business problems are you solving with the product? What benefits have you realized?

Is possible to keep track of the deals or new leads we are working with. It is hard to do that on paper. Also, we learn how to send cool emails to our clients

Freshsales review by CARLOS O.
CARLOS O.
Validated Reviewer
Verified Current User
Review Source

"a good alternative to manage our customers"

What do you like best?

we like the way we have optimized our services, we have increased our sales, handle messages and notifications in a real and fast way, efficiently manage relationships with our customers, it is a lightweight and fast software which makes it efficient for we. It seems great to us since we link the email system and through this improves the relationship with customers

What do you dislike?

we dislike that this software lacks many functions and features that can improve the processes for our clients, its interface is regular should improve a little more

Recommendations to others considering the product

improve the interface and add more features to improve workflow

What business problems are you solving with the product? What benefits have you realized?

is giving us a wide assistance to streamline our processes through its characteristics that are of utmost importance for our company, it is easy to use and saves us time.

Freshsales review by John Edison R.
John Edison R.
Validated Reviewer
Verified Current User
Review Source

"Excelente herramienta de gesti贸n comercial y clientes"

What do you like best?

Excelentes herramientas para la gesti贸n de prospectos y leads, particularmente las funcionalidades de centralizaci贸n de comunicaci贸n con los clientes y el avance autom谩tico en el pipeline del cliente ayudan en gran medida a organizar el flujo comercial de cualquier compa帽铆a.

Las caracter铆sticas de personalizaci贸n seg煤n el negocio que lo desee utilizar permite que se adapte f谩cilmente a cualquier l贸gica de negocio o flujo que exista.

What do you dislike?

Posiblemente la 煤nica funcionalidad que no me gust贸 es el hecho que al vincular una cuenta de correo se realiza un escaneo autom谩tico de dicho correo lo que genera una serie de conversaciones que posiblemente no est茅n relacionadas con el flujo comercial.

Recommendations to others considering the product

Recomiendo evaluar las caracteristicas de la plataforma, particularmente evaluar el m贸dulo de personalizaci贸n ya que aunque las funcionalidades que se encuentran en la versi贸n base son super buenas, si efectivamente se utiliza un poco de tiempo en la personalizaci贸n se logra llegar a un grado adicional de satisfacci贸n.

What business problems are you solving with the product? What benefits have you realized?

Mejora del proceso de comunicaci贸n con nuestros clientes, gesti贸n de prospectos, leads y seguimiento particularmente la gesti贸n de estos sol铆a ser realizada por cada asesor de ventas, sin embargo esto hace que la atenci贸n de dichos clientes se descentralice y sea dif铆cil de organizar, validar y controlar, al utilizar fresh sales se logra que todo el equipo comercial est茅 alineado en una misma direcci贸n lo que finalmente permite una gesti贸n centralizada y que en todo momento se conozca el estado de nuestros clientes.

Freshsales review by Chris O.
Chris O.
Validated Reviewer
Verified Current User
Review Source

"An upgrade with simplicity, not bloat."

What do you like best?

Starting my new position, one of my questions for my interviewers was "What is your CRM solution?" I got a grin in return, and then they told me about Freshsales, which I had never heard of before. With a support-heavy, and sales-heavy background with many companies over the last 15 years, I've seen a LOT of CRM tools, all the way up to the big bad Salesforce.

While Salesforce can do an awful lot, the train-up time for that beast is ridiculous, and there's more 'work-arounds' than actual 'working' much of the time. I sat down with Freshsales with no documentation or training, purely for the purpose of figuring out what I was in for.

One day later, I've not only got a workable solution for how to work through my predecessor's backlog, and it's sorted, with customization options already spinning in my head to try. One week later, simply clicking through the options make it clear how to do something, without even needing extensive manual reading, even though they're there for me.

What do you dislike?

The only real dislike that I have is that I was unprepared for having something so intuitive in design. I had a hard time adjusting to things being simple, and keep finding answers right in front of my face when I'm used to slogging through submenus and options to find a path to what I'm looking for.

Recommendations to others considering the product

If you can get away from SalesForce to this, you're going to be really happy with the simplicity involved.

What business problems are you solving with the product? What benefits have you realized?

I took over a position that had been neglected for months, resulting in a backlog of leads, contacts, and interest in our product. With 0 training on Freshsales, I quickly found multiple ways to sort, contact, and track things the way that would work for ME, and I've realized that this is going to make training someone else 100x easier because it works with MY workflow, not the other way around!

Freshsales review by Ujjwal A.
Ujjwal A.
Validated Reviewer
Verified Current User
Review Source

"Know your Sales & your Customers - Inside Out"

What do you like best?

It seems to have improved rapidly. You will find that it has a mix of every Sales CRM out there in one. Anything relevant to a contact can be found on the detailed page. Your interactions with other people not in your contact list automatically get added to the leads. Each organisation is well represented as an account for a sales person to continue reselling and maintaining relationship with the people connected to that account.

What do you dislike?

Contact sync is missing. We need to rely on Zapier to sync with Google. The price starts to look expensive when you go higher up on the plans. IOS app is still not formatted for iphone X and lacks the polished look.

Recommendations to others considering the product

If you don't get overwhelmed with too much information at once, then Freshbooks will be your final choice. What I didnt understand is why they don't sync past email when they adopt 2 way sync in general. The feature that auto searches social handles based on the email id of the contact was very useful. The IOS app still lacks the feature rich UI that web interface provides.

What business problems are you solving with the product? What benefits have you realized?

Distinguishing between a lead and a contact while keeping an excellent record of both. Creating some automation based on the interaction with clients.

Freshsales review by Sarah C.
Sarah C.
Validated Reviewer
Verified Current User
Review Source

"Responsive Customer Support and Great System"

What do you like best?

We love the ease of customization and the way that the team at Freshsales is always available for a phone call with any tech issues. The pipeline flow is really clear, and the prompts to set a task for each deal keep us on the same page as a team and encourage us to move the deal forward.

They continue to add more features, which has been great for us as we continue to get more functionality for the same price.

What do you dislike?

I think the only challenge that we've faced is that we sometimes have redundant fields that show up on the display, and some glitches with the Quickbooks integration. We'd also love more of a colour cue when a deal is stalled in a certain stage.

Some other things that we needed weren't built in (we sell products and services) but we were able to make a work arounds in the program so for the most part, it does everything that we need.

What business problems are you solving with the product? What benefits have you realized?

Freshsales has really helped us to improve our communication as a sales team and to track the emails and information that we send to the client. It's a great product for our small business, and it looks like it will be really strong for us as we scale.

Freshsales review by Luciana M.
Luciana M.
Validated Reviewer
Verified Current User
Review Source

"Freshsales, the all-in-one CRM for prospecting and closing deals"

What do you like best?

- It really helps for prospecting and closing deals

- It has a great UI, far way better than much of the CRMs on the market

- It has an awesome points system for leads qualification

- It has an integrated phone number that you can activate so you can log and record your calls directly to the CRM platform

- It's really easy to use and understand

Sales campaign and workflows really make your life easier when following up on prospects/contacts

What do you dislike?

It would be great if you could manage the system scores for leads qualifications (like when a lead interacts with your mails it adds points when it might be a cold lead).Also, Support help could respond a little faster when having problems (we were almost a week with a problem and the answers we got from them were every two days when it was something urgent)

Recommendations to others considering the product

If you are willing to prospect, this is a must-have, all-in-one CRM with a really affordable plan and features.

What business problems are you solving with the product? What benefits have you realized?

When we first started prospecting, we found out it was very difficult to score leads in most of the CRMs. With Freshsales, all of that pain went away! The lead scoring feature is just awesome. You can customize it to your own preference, and define when a lead is cold/warm/hot, and this is just great

Freshsales review by Christiaan S.
Christiaan S.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Smooth and easy to use"

What do you like best?

Kanban function with deals and being able to filter deals/customers or leads accordingly. The fact that companies/contacts/leads and separated but yet shows the relationships between all parties. Online Support for Fresh Sales is great as you can receive instant answers to any questions you may have.

What do you dislike?

No Dashboard available on the Garden plan. Having issues linking customers between freshsales and freshdesk. Training needs a bit more attention concerning the content that is covered during webinars and doing the actual test. If training is more interactive in webinars, handling actual situations posed by likewise questions in a test. Resellers will benefit by the means of understanding the product at a deeper level

Recommendations to others considering the product

Ease of use makes FreshSales a breeze to work with

What business problems are you solving with the product? What benefits have you realized?

Having documentation linked to a deal or customer. Keeping admin aligned with customers. Having tasks, appointments and notes available immediately on a deal or contact. Having support tickets linked to a customer so you will always be prepared when visiting a customer.

Freshsales review by Dave P.
Dave P.
Validated Reviewer
Verified Current User
Review Source

"The Go-To Tool for Sole Traders and SMB's"

What do you like best?

Using Freshsales is an absolute breeze. It's super simple to set up and to navigate. Moreover, the pricing structure is very well suited to sole traders and smb's.

What do you dislike?

To be honest, I cannot think of anything. Everything is just so fluid and natural when using the product.

Recommendations to others considering the product

Do it! Especially if you are using the free offering of solutions like Hubspot, knowing you need to move from a free version to a paid version, but still want excellent value for money.

What business problems are you solving with the product? What benefits have you realized?

As a small business and a sole trader, I need a solution to track my clients and potential clients. I've tried using other software products, notably HubSpot, but they just don't compare to Freshsales. Hubspot's interface is by comparison to Freshsales clunky to say the least. They also impose ridiculous limits on their free account offering, and their first tiered pricing level is way too excessive for a small trader like me.

I can now track everything I need to run my web design company using Freshsales. I am able to send emails and track them right from the Freshsales interface, and even use templates to speed through day-to-day tasks. The lead-scoring feature also helps me see at a glance who are my hottest leads to follow up on.

Finally, Freshsales also integrates perfectly with Freshdesk (Freshworks client ticketing solution) and Freshchat (their website chat system). I am able to see everything I need to in one, centralised location.

If you're a sole trader or SMB, you really should check out this awesome product - I can't recommend it highly enough!

Freshsales review by Lida M.
Lida M.
Validated Reviewer
Verified Current User
Review Source

"Accessible and simple CRM"

What do you like best?

Gives me the opportunity to focus on my sales. Using it, I save my time and resources, automatically assigning potential customers. I can easily paint tasks and meetings, while receiving notifications via e-mail. I believe that these are powerful and useful tools that make your business successful.

What do you dislike?

Sometimes it works slowly, I would like it to be a little faster. In addition, our customers are asking to establish integration with Facebook and social networks. And I also want to increase the comments section and the ability to customize the font. These small minuses can be fixed quite quickly in the next update.

Recommendations to others considering the product

This tool will help your business and your clients to make transactions, and completely control this process, being at home, and on business trips, traveling, which is very convenient. And also monitor the performance of the tasks of your team.

What business problems are you solving with the product? What benefits have you realized?

I have the ability to send bulk emails to potential customers, import and manage large lists, and customize data fields and work with email templates. I can also respond to client and prospective emails right inside the CRM.

Freshsales review by Kristina K.
Kristina K.
Validated Reviewer
Verified Current User
Review Source

"An Exceptional CRM"

What do you like best?

We have a very unique business and way of managing accounts and generating leads, FreshSales has helped us every step of the way build a CRM that best works for our company's needs. We have scheduled a number of calls with the support team at FreshSales who have been very polite, professional and helpful at answering all of our questions on data migration, updates, and even incorporated new feature requests. Overall, I'm very impressed with their product!

What do you dislike?

There is nothing specifically about this platform that I do not like. Our company has had a number of challenges finding a CRM that best suited our needs, and of all the CRMs that we tested, FreshSales by far met more of our needs than any other platform.

Recommendations to others considering the product

Utilize their support team, they're been super helpful and have made the transition a seamless process.

What business problems are you solving with the product? What benefits have you realized?

FreshSales has helped our company manage incoming leads, track prospective accounts, and measure conversion rates in a streamlined and simple process.

Freshsales review by Joseph P.
Joseph P.
Validated Reviewer
Verified Current User
Review Source

"Great System and You Make It Your Own"

What do you like best?

The customization, the people, the UI experience and overall, the functionality is extremely great. This is a system that you need to take time to develop, but once you work on it, then it gets better and better with time. The implementation also helped with a lot of development. Finally, for small companies, you can't beat the price.

What do you dislike?

The biggest challenge was that I had to build and create everything. In addition, the implementation kick off was a bit slow at first. The nice thing about Salesforce or HubSpot is that they've done it so many times that there is a template for it, but at the end of the day, why do you want to be like everyone else?

Recommendations to others considering the product

Understand that you'll put a lot of work in up front. This is a customizable system and the cost is great, but you will be setting a lot of it up. Also get the implementation team on a schedule. For example - Schedule weekly 2 hour time blocks for 4 weeks straight.

What business problems are you solving with the product? What benefits have you realized?

The customization and flexibility to not only plan ahead but create a system that is easy to use.

Freshsales review by Allison K.
Allison K.
Validated Reviewer
Verified Current User
Review Source

"Great CRM for small - medium businesses"

What do you like best?

Simple, easy to use CRM tool for small to medium businesses. I love being able to mass update in an Excel sheet by upload. Way easier and less complicated than SalesForce. Bulk task assignment and bulk emails are great. We are exploring the tie-in to MailChimp next. The Help team is responsive and friendly. They always take our suggestions into consideration, and often will build enhancements based on what we've told them.

What do you dislike?

The reports need more customization. I would like to be able to choose any data fields for rows and columns. The lead scoring doesn't quite work the way it should. Not sure how to make it better, but we don't rely on it like I was hoping we would.

Recommendations to others considering the product

Give this CRM a shot. I use it for 2 small companies and really like it.

What business problems are you solving with the product? What benefits have you realized?

The main value is that FreshSales adds value to my sales team, without getting in the way of doing their job. Keeping track of leads, contacts, and deals so they don't slip through the cracks. This has really streamlined our sales process and efficiency. As the sales operations director, I less from my salespeople now than I did before Freshsales. Before Freshsales, we were running a fairly loose sales process. It鈥檚 helped develop and fine-tune our sales process tremendously. We鈥檙e able to work faster, and achieve more volume in our sales activities than we were without it. Things do not slip through the cracks while using Freshsales.

Freshsales review by Zack G.
Zack G.
Validated Reviewer
Verified Current User
Review Source

"We are care about sales."

What do you like best?

Allows me and my team to send a lot of emails drafted on the personalized pattern, timetable those and sync them with my calendars, and concern them automatically to our contact records to export all pertinent info. I like it.

What do you dislike?

I don't meet any problems with this working tools. All my team is fine with it and it is good to know that we can work more productive.

Recommendations to others considering the product

The software is really wonderful. You will have the much better system of sales track. The very good platform will help you to see how many trades are in every step, sort, and filter by their prospective close term. The great addition to increase your performance in business.

What business problems are you solving with the product? What benefits have you realized?

We like that a system with notifiers that make sure we will never lose an appointed task, among which the brand new notes and comments. Also, we can make it possible to create custom reports for each contact, or opportunity.

Freshsales review by Maegan D.
Maegan D.
Validated Reviewer
Verified Current User
Review Source

"Control your sales pipeline effectively and easy."

What do you like best?

Lets me concentrate on my sales leads. The ability to save time and resources by automatically assigning leads. I can easily to timetable tasks and appointments and get email alerts. I guess it is powerful and helpful tools which make your business work right.

What do you dislike?

Nothing says bad about this platform I can't. As I know that we can easily work with all tools which are given to us that software. I'm glad that till now I don't have any bad issue with this solution.

Recommendations to others considering the product

With this software, you can track the productivity from your sales. You will have a good way to make and save your crafted personalized emails and send them faster. Great that you will see how many deals are in every step, sort and filter by their supposed close date. Perfect addition to grow your company.

What business problems are you solving with the product? What benefits have you realized?

Helps to us to see a full situation of our - deals, customer information and performance. Nice point that we don't need to give a learning process to our new sales managers as this software is really simple in use.

Freshsales review by Arthur S.
Arthur S.
Validated Reviewer
Verified Current User
Review Source

"My experience of Freshsales"

What do you like best?

The ease of use and simple navigation stand out the most. Not to date myself, but I was an early Telemagic user back in the dos days... a goldmine reseller and an MS Dynamics user, as well as SalseForce. At FreshSales, what is unique is how you pull yourself through a record and process with their unique slider technology that draws you to the next field. If you don't need all the bells and whistles of SalesForce and want something robust for the price, Freshsales is the way to go. Their service and support is responsive and second to none.

What do you dislike?

Sometimes there is a delay to move to the next field. This is because of the speed of the internet. I would also like to see better navigation when jumping between tasks.

What business problems are you solving with the product? What benefits have you realized?

Simple campaigns, easy customization, quick search and a friendly, simple interface.

Freshsales review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"One of the best CRM out there"

What do you like best?

It's user-friendly. The visuals are outstanding, and the configuration is fast and easy. We recommend our clients to use Freshsales. Our leads are imported to this CRM, it's a great way to explore the usage statistics of our prospects (logs in, email attachments, last imports, and if they have been contacted technical support). All of this is talking about the trails. We can see if they have used the trials or not. In that way, we can conclude if they are interested in this platform or not without even asking them.

What do you dislike?

I wish that it can be faster, sometimes is a bit slow. Also, our clients always ask for a native integration with Facebook and social networks in general. And one more thing, the comments section is a bit small and you can't customize the font. These minor details can be fixed quite fast within the next update.

Recommendations to others considering the product

It's one of the best CRM out there. I recommend all to try it for yourself. You can enter the website and start a free trial for a month. The configuration is not rocket science. With little support, you can start right away to explore this platform.

What business problems are you solving with the product? What benefits have you realized?

We can analyze the usage of the trials by our prospects and generate strategies by the time we contact them by phone call the next opportunity that arrives. It's a vital feature to know the overall activity that they spend during this period of time.

Freshsales review by Ryan M.
Ryan M.
Validated Reviewer
Verified Current User
Review Source

"Easy to use! "

What do you like best?

Freshsales can hook up to your phone and email and you can log every interaction with your customers and easily go back and access them. You can also save picture to customer files. It has made keeping up and progressing the customer relationship easier than it has ever been.

What do you dislike?

I have not found anything that I have not loved about this CRM.

Recommendations to others considering the product

Just check it out! It's really hard not to like. It takes a bit to learn all of the different features but once you learn them, you will never go back to another CRM. Freshsales is the best and it is only getting better.

What business problems are you solving with the product? What benefits have you realized?

On top of an extremely user friendly interface, Freshsales lets you connect with your calendar to set appointments and tasks for you to work on. You can also set it to send a friendly reminder to the person you are meeting with.

Freshsales review by Bella F.
Bella F.
Validated Reviewer
Verified Current User
Review Source

"Awesome tool for the price you pay"

What do you like best?

A good CRM tool that a salesperson or the person in the marketing can love. Being in a marketing team the fresh sales makes it easier for me to keep on top of my details. It is such a pleasure to use that our CRM data is much more accurate. The generated leads can be updated and followed up directly within the CRM and we no more require excel to perform this action

What do you dislike?

As of now there is no disadvantage I can say about this CRM as everything I use is good and serves the purpose of the tool

Recommendations to others considering the product

One of the important things I like about this tool is automating the email follow-ups which reduces a lot of time and energy. Also, we get ranks for each leads we import on to this CRM so you can easily know the active users and non active responders of the emails we send. Try the basic version once and then you will really know it purpose and then you can go ahead with the Blossom or the Garden plan depending on your requirement.

What business problems are you solving with the product? What benefits have you realized?

We use Freshsales to generate new leads for our business by sending bulk emails and assigning leads based on the category of the leads imported to the CRM

Freshsales review by Melanie B.
Melanie B.
Validated Reviewer
Verified Current User
Review Source

"Amazing UX, absolutely love it"

What do you like best?

The whole customer experience: from being able to convert leads into contact, establishing a lead score, customizing everything so easily. It feels like you are making the software your own. It is super fast and so much easier to use than Hubspot. The interface to send email is amazing, the tracker works super well. I can personalize the customer profile and add anything I need, to then set it up as criteria for the lead score, just perfect.

What do you dislike?

The autofill option needs a bit of work to be as efficient as Hubspot one for example. But honestly, all the other features are making up for it. I was also wanting a Chrome extension, but I asked and it seemed like it is going to be there soon.

Recommendations to others considering the product

Go for it guys, worth the hassle of changing CRM. We put tones of work into setting up Hubspot, I tried Freshsales to see the difference, and I immediately switched.

What business problems are you solving with the product? What benefits have you realized?

Doing outreach to my contacts has been made so easy. The lead score is helping me to sort out who I should contact first (and I defined myself what is making a lead worthwhile). I also defined a set of rules to remind me to contact people after X number of days depending on the lead score: AMAZING

Freshsales review by Jose Q.
Jose Q.
Validated Reviewer
Verified Current User
Review Source

"Freshsales: CRM in the Cloud just made easier"

What do you like best?

The flexibility of Freshsales' processes and integrations. Everything, from phone interactions, emails and automation in general are completely centralized in an easy to maintain and manage interface which is accessible from anywhere an Internet connection and browser are available. And regarding integrations, major players such as Google Calendar (for corporate scheduling), MailChimp (for email campaigns) and its "cousin", Freshdesk (for helpdesk and customer experience) are solid options.

What do you dislike?

If anything, the reporting capabilities. A little more flexibility and expansion for Reports and Dashboards would be desirable. The plus side is that, since Freshsales is always evolving in the cloud, chances are this is being worked on and improved right now.

Recommendations to others considering the product

Go the extra mile and get Feeshdesk too for an all-around customer-facing experience!

What business problems are you solving with the product? What benefits have you realized?

We are Freshsales developers. That is, we work with Freshsales' API for advanced integrations. Also, we use Freshsales as CRM in one of our web pages, Drones USA. With Freshsales, integrated with Freshdesk, we are able to capture client information and to keep an eye in our Sales lifecycle and pipeline in a very straightforward way.

Freshsales review by Sarah B.
Sarah B.
Validated Reviewer
Verified Current User
Review Source

"Best CRM for small businesses-FreshSales"

What do you like best?

The customer service at FreshSales is spectacular. Any issue or problem I am trying to solve on the web-based CRM, I can just quickly connect with a FreshSales expert on the chat feature. In the very few times that I had technical difficulties with the CRM, the FreshSales was extremely responsive and solved the issues promptly.

What do you dislike?

Nothing negative to say about FreshSales! It is everything that I need and the development team at FreshSales has continued to make fantastic upgrades within the CRM.

What business problems are you solving with the product? What benefits have you realized?

After using multiple excel sheets, google docs, sticky notes, email folders, etc., I decided that it was time to find something that would help me make our sales pipeline process more streamline and efficient.

I starting researching and testing multiple CRMs for small businesses online and came across FreshSales CRM. This was the only CRM I found that had everything I was looking for: customized filters, bulk personalized emails, email tracking, easy pipeline visual and much more.

At Millennium Software Solutions, I have been able to efficiently and accurately monitor and develop our sales pipeline, as well as reach out to prospect clients in higher education in a more personalized way.

Freshsales review by rohit s.
rohit s.
Validated Reviewer
Verified Current User
Review Source

"Freshsales is great CRM for beginners"

What do you like best?

I like the simplicity of freshsales. It is extremely easy to update leads information in the CRM and track them and maintain a proper sales pipleline. Moreover, the multiuser interface help us to keep track on the work of each other.

What do you dislike?

Sometimes there system crashes which take a lot of time to start again. Moreover, they should improve their reports because even after downloading the report it is difficult to understand anything

Recommendations to others considering the product

If you are a beginner and looking for an easy to understand and use CRM then you should try this tool

What business problems are you solving with the product? What benefits have you realized?

This tool help us to generate leads & sales for our business. Using this tool we have been able to find new customers and leads for our business

Freshsales review by Dean M.
Dean M.
Validated Reviewer
Verified Current User
Review Source

"Freshsales - StartUp CRM Solution"

What do you like best?

I love that Freshsales is so flexible. With the ability to add custom contact, account and lead fields, I can set up Freshsales exactly as I need to, regardless of my upcoming project.

What do you dislike?

I think the email editor and reporting could benefit from some updates. I usually use an external HTML text editor to create my emails and import my code once finished. I'd also like to see more reporting available on email campaigns. The email reporting currently available, comes from a admin/manager point of view, tallying what my Freshsales users have been sending. I would like to see a detailed report of how many contacts opened my email, how many clicked through the links and which links they clicked through, without visiting each individual contact page.

What business problems are you solving with the product? What benefits have you realized?

I work for a small (less than 15 employed) company running a large (over 400 accounts), international program. We use Freshsales to contact the accounts, organize support tickets, keep track of activity, and more.

Freshsales review by Yonggan W.
Yonggan W.
Validated Reviewer
Verified Current User
Review Source

"Startup friendly CRM"

What do you like best?

Easy workflow and user interface. I tried many CRMs and freshsales got my work down without too many configurations. Our company Labii Inc (labii.com). provide SaaS services to biotech and pharmaceutical companies and help them document, manage and interpret research data with Electronic Lab Notebook (ELN) and Laboratory Information Management System (LIMS). We need to deal with a lot of online requests. With, Freshsales, the task is possible. The interface is clean. I am able to track each customer quickly.

What do you dislike?

The response time from customer support is a little bit slow. Once they promised to give me feedback next Monday but I did not hear back from them.

Recommendations to others considering the product

Freshsales just added workflow, which saved me a lot of time in creating duplicate tasks. If you are a startup and has limited resources, Freshsales can minimize your work in dealing with customers.

What business problems are you solving with the product? What benefits have you realized?

Freshsales help me manage all leads/customers. This is critical and I am able to track each customer, reply email properly. It saved me a lot of time in dealing with customer emails.

Freshsales review by Eric F.
Eric F.
Validated Reviewer
Verified Current User
Review Source

"A great CRM - Great Featureset and amazing support"

What do you like best?

I really liked the way I was able to quickly and easily get started with Freshsales. Sign up for an account, change a few email options and get started. The default data set didn't require a lot of tweaking and everything was pretty self explanatory.

I also really like the range of triggers available via Zapier that allow Freshsales to be easily integrated to other tools that we use. For example a web form on our website kicks of a demo enquiry or sign up request that is created as a lead in Freshsales.

Leads get converted to contacts in Freshsales when their account is setup which then uses Zapier integration to push to billing systems and support systems.

What do you dislike?

There are some small aesthetics that are annoying but not show stoppers. In some areas the email text box is quite small and requires a lot of scrolling on longer messages.

What business problems are you solving with the product? What benefits have you realized?

We adopted Freshsales to help track leads for a software app our business had launched. We needed to be able to track leads through different stages of demo and signup and ensure communication within our team was efficient and people weren't slipping through the cracks.

Freshsales review by Dan S.
Dan S.
Validated Reviewer
Verified Current User
Review Source

"Solid and flexible CRM with good support"

What do you like best?

I like the flexibility the software offers to handle most all of my needs for a CRM application. Their support is excellent - responsive and knowledgeable. What was a nice surprise was the full integration of my email application (business gmail account) inside the system -- beyond simply logging of emails sent to contacts.

What do you dislike?

I don't have any major dislikes at the moment. One minor thing is since it is cloud-based, whenever you make a change on a lead list filter, it refreshes itself after each change. But in some ways that is a good thing. It refreshes itself.

Recommendations to others considering the product

Definitely worth a test to compare to others. I would also think it can work fine for larger companies.

What business problems are you solving with the product? What benefits have you realized?

I am able to send bulk emails to prospects, import and manage large lists, customize data fields, and work with email templates quite easily. I can also respond to client and prospect emails right inside the CRM.

Freshsales review by Terry M.
Terry M.
Validated Reviewer
Verified Current User
Review Source

"FreshSales is the most flexible CRM I've ever seen."

What do you like best?

Although FreshSales is apparently designed primarily for B2B sales we are able to customize it for our Insurance Agency which does both B2B and B2C sales.

What do you dislike?

We've had some issues with the limits placed on the number of groups, fields, and field types you can have per section. I was told by FreshSales that we are the first to meet or exceed these limits. We have been able to work around these limitations by creatively choosing different field types from what we would prefer to use, but still accomplish the desired end result.

Recommendations to others considering the product

Try it out and don't hesitate to communicate with the team in order to evaluate if it is the right fit for your needs, or could be customized to fit your needs. I expect you will be pleasantly surprised as we have been.

What business problems are you solving with the product? What benefits have you realized?

FreshSales enables us to have an accurate track of all interactions we have from the lead stage to the Client / Account stage. This includes an ability to document and provide proof that our clients have received materials that we are required to provide by law as we are an insurance agency. It also helps us stay on top of scheduling follow up calls and appointments to ensure that our clients' needs are reviewed and met in a timely fashion. Due to this, we are in the process of partnering with FreshSales to provide these capabilities and more to other Agents and Organizations within the Insurance Industry.

Freshsales review by Zack D.
Zack D.
Validated Reviewer
Verified Current User
Review Source

"Fresh Sales is Easy"

What do you like best?

how it stands out from the competition: note taking, mass emailing, call logs, good importing features, and the sheer amount of customizations and automations. also cheap.Amazing customer service team too!

What do you dislike?

Can be a lot of work to set up at first and the terminology is a bit confusing, which takes adjusting.

Recommendations to others considering the product

It's a great product that is very innovative in the CRM world. Having used various CRMs in the past, i have found that Freshsales is the best fit for my needs as a small business.

What business problems are you solving with the product? What benefits have you realized?

I"m solving the need to have all my customer data in one place and the need to automate tasks easily and mass email potential customers. The benefits are so worth the money. I've saved a ton of time looking for a specific piece of communication from a specific person that could have been over facebook, email, text, or networking app.

Freshsales review by James B.
James B.
Validated Reviewer
Verified Current User
Review Source

"Simple software that does what we need"

What do you like best?

It integrates with Zapier, I can email from it, being able to use it to make calls (affordably as well), integration with other fresh products, google integration, lead progression and support.

Also, they are still working on new features, it is not a frozen product.

What do you dislike?

Not necessarily as intuitive as other products, but if you take time to figure it out you can make it work for you.

Recommendations to others considering the product

Once you get setup and decide what you want to use freshsales for, it is a great sales CRM. I'm still working to find the best process for my business. If you take the time to set it up its fun to use. Plus the phone app is good. Best part is the price though.

What business problems are you solving with the product? What benefits have you realized?

Started with integration for facebook leads. Now we are using as a real CRM to track referral sources and make sure we follow up. I'm still not using it to its full potential.

Freshsales review by Stefan P.
Stefan P.
Validated Reviewer
Verified Current User
Review Source

"Great functionality and very straightforward interface"

What do you like best?

Overall, I love the design and ease of use of the platform. Also, it's great to have the option of defining multiple pipelines for more complex types of deals. The interface is the fastest and cleanest I've seen from among Hubspot and salesforce.com and you can really just do everything from the pipeline view.

What do you dislike?

There is no direct Gmail integration, like in Hubspot for example, at the moment. The Freshsales email client is nice, but it doesn't match the functionality or feel of Gmail, although that may change with time.

Also, I do miss the timeline view that you had in your deals in Hubspot - it was much easier to add in notes, for example or to manually log calls. However, these are not deal breakers.

What business problems are you solving with the product? What benefits have you realized?

Freshsales makes it easy to manage a large number of inbound leads and to monitor their stage in the sales cycle.

Freshsales review by Udhaya K.
Udhaya K.
Validated Reviewer
Verified Current User
Review Source

"CRM to generate sales so called Freshsales"

What do you like best?

We previously used a different CRM to generate sales and later on, we switched to Freshsales the rate of sales we had has improved a lot. The ability to search, download report makes this tool unique to generate sales for a business

What do you dislike?

The API integration between tools sometimes does not work due to the limitations they have on Freshsales.

Recommendations to others considering the product

Don't think too much go ahead and get Freshsales and you will never regret.

The best tool available on the market right now to solve the business needs and it ensures a lot of leads are converted to the revenue.

What business problems are you solving with the product? What benefits have you realized?

We use freshsales to generate leads and convert those leads to revenue. It is our primary CRM to import leads from other sources and send them bulk mailers and cold calling is done and finally the leads are converted to users.

Freshsales review by Robert B.
Robert B.
Validated Reviewer
Verified Current User
Review Source

"Effective time management"

What do you like best?

Visually seeing my leads and plan my week. Being able to see all of my leads in one space is a big benefit as i can see what stage each lead is at and plan my week accordingly.

What do you dislike?

Nothing! A few website UI bugs. But they have all been ironed out now. There were a few issues whilst setting the website up but they have all been resolved now and everything is running smoothly now.

Recommendations to others considering the product

Start using it as soon as you can to build up a database of your leads. The sooner you do it, the more data you have to use.

What business problems are you solving with the product? What benefits have you realized?

More effective time management, visually seeing what stage my leads are at, who I have contacted etc is a time saving tool especially with the automatic new lead assignment

Freshsales review by Mary Ann B. M.
Mary Ann B. M.
Validated Reviewer
Verified Current User
Review Source

"All-in-One CRM"

What do you like best?

Freshsales is an all-in-one solution for our CRM needs. It's completely integrated with G Suite on the web and can send email from inside the app itself. It also tracks the emails and notifies us of any opens and that saves our sales people a lot of time in calling to check whether a prospect has opened an email. We also like the workflows that we can build to automate certain tasks based on triggers.

What do you dislike?

I still have to go to Gmail on mobile. However, at the speed at which the Freshsales team is churning out new features is encouraging that I have no doubt their mobile platform will be almost as efficient as their web version.

Recommendations to others considering the product

You should consider Freshsales if you have a sales team that needs to move leads faster through the pipe. You can also drive the process through custom-made workflows which will ensure that everyone follows the needed steps before moving a deal from stage to stage.

What business problems are you solving with the product? What benefits have you realized?

Freshsales has effectively replaced and integrated some of the software that we're using to manage the sales process, such as email, mailing and marketing solutions and workflow management.

Our usage of Freshsales was driven by our experience using other online CRM software and we found that the ability to create unlimited custom fields, and even have a phone number integrated with the tool really helped drive our own sales process. We also liked that we didn't have to go and BCC the CRM everytime we send an email, but instead send and track the email directly from the tool.

Freshsales review by Theresa R.
Theresa R.
Validated Reviewer
Verified Current User
Review Source

"Solid CRM System"

What do you like best?

The tasking feature is a good way to share the same account information, within the company. You are able to direct another user to the account and notes in question and have your Q and A right there for reference. Also, the ability to EASILY create your own search parameters for your assigned accounts means you can use your own style with ease when tracking/coordinating your work.

What do you dislike?

I wish I could see my notes, at the same time I am updating a contact. You do have to save, close, recall - you can't just look from side to side at the account. It's really not that big of a deal as a rule but is cumbersome.

Recommendations to others considering the product

All CRM's have their "quirks and perks" I like Freshsales, and find it easy to pick up, learn, use and customize to fit my needs. Take time to look for the extras that they have available in the app, that you may have overlooked.

What business problems are you solving with the product? What benefits have you realized?

I am able to see several users work and easily stay on top of their follow-up, as well as my own, so that the clients get the most accurate detail. Also with the replies to emails coming directly to my account, I save a step. There are many step savers built in, from scheduling an email, to the listing of tasks, and the sorting of data in many different ways.

Freshsales review by Saurabh M.
Saurabh M.
Validated Reviewer
Verified Current User
Review Source

"Awesome application with some awesome features"

What do you like best?

Things which I like the best is ease to manage leads in one platform , earlier we used to use different software for each function like email , pipeline etc etc . But with fresh sales I can easily manage sending emails , viewing my pipeline , winning or loosing a deal , managing my calendar right here from one application . Best feature is email tracking so that I can see who has opened my mail and who has not

What do you dislike?

frankly speaking I have not faced any problem using this software but the time delay in moving from one page to another should be reduced .

Recommendations to others considering the product

if you are a growing company or a well established company I will recommend using it for your organization specially for sales team

What business problems are you solving with the product? What benefits have you realized?

I am working with sales department and our major problem which fresh sales solved was managing leads, earlier we used to use 5-6 different software for different function but now with fresh sales I can manage everything under one roof, i can send emails to customer , see lead scores and also set automatic follow up mails.

Freshsales review by Santhanakrishnan s.
Santhanakrishnan s.
Validated Reviewer
Verified Current User
Review Source

"CRM to gather customers"

What do you like best?

One of the best features I like about Freshsales is generating leads by bulk mailing, managing the contacts under one place and finally, you can import leads as a CSV file.

What do you dislike?

Nothing much as of now, all the features are very useful in solving our business problems

Recommendations to others considering the product

If you are running an online business and you want a tool that can act as a CRM to bring in leads for your business then freshsales does that for you easily. The various options it has makes the product unique from other competitors.

What business problems are you solving with the product? What benefits have you realized?

We are using Freshsales as our primary CRM to generate leads for our business. Also it acts as a gap between our team and the customers. The option to mark a lead as important and overall stages of the leads are available in real time metrics.

Freshsales review by Hari P.
Hari P.
Validated Reviewer
Verified Current User
Review Source

"Freshsales - A CRM to attract customers"

What do you like best?

The best feature I like about Freshsales is bulk mailing and report generation. When we need to send an email to a large audience then this is the tool for it.

It helps us in generating new leads for the business.

What do you dislike?

Nothing much as of now, all the features in the Freshsales are great and i personally don't have any dislikes

Recommendations to others considering the product

The best CRM available in the market to solve the business problems, when we implemented this in our office we didn't have a much of exposure but the training given by freshsales was very good and we are now an expert of this product

What business problems are you solving with the product? What benefits have you realized?

We use freshsales as our primary CRM to send and receive emails from the users, sending bulk mailers when required, adding manual call logs, and tagging the lead status.

Freshsales review by Tor-Anders H.
Tor-Anders H.
Validated Reviewer
Verified Current User
Review Source

"Easy to set up, great features and impressive support"

What do you like best?

2-way email tracking and bulk email functions saves us much time and gives us the possibility to connect with customers on the right moment. When setting up a sales funnel that connects we free valuable time to focus on our core business. The setup was also easy to follow with easy and understandable how to guides. We had some minor issues on the hosting site that the support team helped us solve very fast. They even extended our trial so we could test the features and set up everything as needed. We are now a paying customer and will never look back on the decision we made.

What do you dislike?

The ability to hide or disable standard fields in all elements for an easier work flow and registration of leads, deals, contact and companies. There are many functions that is not needed in our business and it would improve our workflow to be able to hide these fields. Other than that we are very satisfied with the rest of the functionality.

Recommendations to others considering the product

We spent tremendous amount of time researching the best crm software and freshsales, with a combination of easy to set up and a low cost, is by far the best solution.

What business problems are you solving with the product? What benefits have you realized?

We work with projects that are time demanding and were looking for a crm with leads and deals tracking with the ability for 2 way email tracking and a easy to set up and follow sales funnel. This gives us the possibility to contact our customers and leads with optimal timing.

Freshsales review by Ioana H.
Ioana H.
Validated Reviewer
Verified Current User
Review Source

"Great alternative to traditional CRM's"

What do you like best?

User friendliness and intuitive dashboard. CRM's should make life easier and this is a promising tool. I have been using it for a few months and I am happy to have got rid of the nightmare of navigating through Salesforce. All information in one view and easier reporting. Hopefully, with time and more users, more templates and features will become available

What do you dislike?

There's nothing I dislike per se but as with every new software, it takes time to build a robust product so there are things missing. The good news is that I am seeing new functionality and features being released on a frequent basis so I am willing to be patient.

Recommendations to others considering the product

If you want to get rid of the "traditional crm's" that are hard to administrate and hard to use, I definitely recommend this product!

What business problems are you solving with the product? What benefits have you realized?

Some of the immediate things that come to mind are the ability to do bulk emails to similar prospects, ease of creating lists by filtering through various lead/contact information. Even reporting is easier to do once you get the hang of it. Freshales has helped my company start keeping track and managing its Sales organisation efficiently.

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Freshsales
4.7
(442)