Freshservice

Freshservice

(341)
4.6 out of 5 stars

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

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Freshservice Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

90%
(Based on 191 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

89%
(Based on 198 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

91%
(Based on 210 reviews)
Knowledge Base

Provides a forum for answers to common questions.

89%
(Based on 187 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

88%
(Based on 176 reviews)
Analysis
Threat Detection

Collects and curates data insight about the performance and health of a company's system.

71%
(Based on 20 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

83%
(Based on 204 reviews)
Time Tracking

Tracks time worked on a ticket.

82%
(Based on 162 reviews)
Surveys

Provides surveys to measure employee satisfaction.

82%
(Based on 143 reviews)
Platform
Unified Communications Platform

Facilitates communication between users and administrators.

81%
(Based on 43 reviews)
Remote Access

Allows end users to remotely access to company's IT database.

85%
(Based on 34 reviews)
ITIL Policy Compliance

Helps organizations establish, implement, and adhere to ITIL regulation.

87%
(Based on 52 reviews)
Asset Tracking

Tracks IT assets and financial data.

84%
(Based on 56 reviews)
IT Knowledge Management

Integrates all IT service support functions for consistency and accuracy.

88%
(Based on 66 reviews)
Access & Usability
Mobile

Enables access to service desk features via mobile device.

87%
(Based on 187 reviews)
Self Service

Enables employees to view the status of their tickets.

91%
(Based on 184 reviews)
Active Directory

Provides a directory of all users within an organization.

86%
(Based on 134 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

90%
(Based on 131 reviews)
Security
Endpoint Protection

Allows the IT team to oversee all possible endpoints in a single source of reference.

75%
(Based on 20 reviews)
Patch Management

Automates the updating of security measures on enterprise devices.

n/a
Disaster Recovery

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

78%
(Based on 23 reviews)
Service Management

Utilizes data to proactively identify and prioritize IT issues.

90%
(Based on 56 reviews)
Workflow Management

Creates new or streamlines existing workflows to better handle IT support tickets and service.

87%
(Based on 49 reviews)