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Freshservice

Freshservice

4.6
(385 reviews)

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

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Freshservice Features

Administration

Change Management

Tools to track and implement required IT changes in a system.

84%
(Based on 14 reviews)

Asset Management

Tools to organize and manage all IT assets within an organization.

85%
(Based on 16 reviews)

Reports & Analytics

A means to view and analyze a large amount of data in order to gain business insights.

87%
(Based on 17 reviews)

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

90%
(Based on 219 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

89%
(Based on 228 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

90%
(Based on 243 reviews)

Knowledge Base

Provides a forum for answers to common questions.

89%
(Based on 215 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

88%
(Based on 204 reviews)

Analysis

Threat Detection

Collects and curates data insight about the performance and health of a company's system.

74%
(Based on 24 reviews)

Service Desk

Help Desk

A place for users to submit tickets when they require IT help.

92%
(Based on 21 reviews)

Incident Reports

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

92%
(Based on 15 reviews)

Process Workflow

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

91%
(Based on 17 reviews)

Reporting

Dashboards

Displays important metrics relating to performance.

83%
(Based on 235 reviews)

Time Tracking

Tracks time worked on a ticket.

82%
(Based on 183 reviews)

Surveys

Provides surveys to measure employee satisfaction.

82%
(Based on 159 reviews)

Platform

Unified Communications Platform

Facilitates communication between users and administrators.

83%
(Based on 49 reviews)

Remote Access

Allows end users to remotely access to company's IT database.

85%
(Based on 39 reviews)

ITIL Policy Compliance

Helps organizations establish, implement, and adhere to ITIL regulation.

87%
(Based on 58 reviews)

Asset Tracking

Tracks IT assets and financial data.

84%
(Based on 61 reviews)

IT Knowledge Management

Integrates all IT service support functions for consistency and accuracy.

88%
(Based on 73 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

86%
(Based on 219 reviews)

Self Service

Enables employees to view the status of their tickets.

91%
(Based on 217 reviews)

Active Directory

Provides a directory of all users within an organization.

86%
(Based on 153 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

89%
(Based on 154 reviews)

Security

Endpoint Protection

Allows the IT team to oversee all possible endpoints in a single source of reference.

76%
(Based on 23 reviews)

Patch Management

Automates the updating of security measures on enterprise devices.

n/a

Disaster Recovery

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

78%
(Based on 26 reviews)

Service Management

Utilizes data to proactively identify and prioritize IT issues.

89%
(Based on 61 reviews)

Workflow Management

Creates new or streamlines existing workflows to better handle IT support tickets and service.

87%
(Based on 55 reviews)
Freshservice
4.6
(385 reviews)