Tools to track and implement required IT changes in a system.
(Based on 14 reviews)
Tools to organize and manage all IT assets within an organization.
(Based on 16 reviews)
Reports & Analytics
A means to view and analyze a large amount of data in order to gain business insights.
Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
(Based on 228 reviews)
Notifies the IT team when a ticket needs action.
(Based on 243 reviews)
Provides a forum for answers to common questions.
(Based on 215 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 204 reviews)
Collects and curates data insight about the performance and health of a company's system.
(Based on 24 reviews)
A place for users to submit tickets when they require IT help.
(Based on 21 reviews)
Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
(Based on 15 reviews)
The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.
Displays important metrics relating to performance.
(Based on 235 reviews)
Tracks time worked on a ticket.
(Based on 183 reviews)
Provides surveys to measure employee satisfaction.
(Based on 159 reviews)
Unified Communications Platform
Facilitates communication between users and administrators.
(Based on 49 reviews)
Allows end users to remotely access to company's IT database.
(Based on 39 reviews)
ITIL Policy Compliance
Helps organizations establish, implement, and adhere to ITIL regulation.
(Based on 58 reviews)
Tracks IT assets and financial data.
IT Knowledge Management
Integrates all IT service support functions for consistency and accuracy.
(Based on 73 reviews)
Enables access to service desk features via mobile device.
Enables employees to view the status of their tickets.
(Based on 217 reviews)
Provides a directory of all users within an organization.
(Based on 153 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 154 reviews)
Allows the IT team to oversee all possible endpoints in a single source of reference.
(Based on 23 reviews)
Automates the updating of security measures on enterprise devices.
Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
(Based on 26 reviews)
Utilizes data to proactively identify and prioritize IT issues.
Creates new or streamlines existing workflows to better handle IT support tickets and service.
(Based on 55 reviews)