Automate Ticket Routing
Routes tickets automatically to the appropriate user.
(Based on 191 reviews)
Prioritizes tickets based on factors configured by the user.
(Based on 198 reviews)
Notifies the IT team when a ticket needs action.
(Based on 210 reviews)
Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 176 reviews)
Collects and curates data insight about the performance and health of a company's system.
Displays important metrics relating to performance.
(Based on 204 reviews)
Tracks time worked on a ticket.
(Based on 162 reviews)
Provides surveys to measure employee satisfaction.
(Based on 143 reviews)
Unified Communications Platform
Facilitates communication between users and administrators.
(Based on 43 reviews)
Allows end users to remotely access to company's IT database.
(Based on 34 reviews)
ITIL Policy Compliance
Helps organizations establish, implement, and adhere to ITIL regulation.
(Based on 52 reviews)
Tracks IT assets and financial data.
IT Knowledge Management
Integrates all IT service support functions for consistency and accuracy.
(Based on 66 reviews)
Enables access to service desk features via mobile device.
Enables employees to view the status of their tickets.
(Based on 184 reviews)
Provides a directory of all users within an organization.
(Based on 134 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 131 reviews)
Allows the IT team to oversee all possible endpoints in a single source of reference.
Automates the updating of security measures on enterprise devices.
Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
(Based on 23 reviews)
Utilizes data to proactively identify and prioritize IT issues.
Creates new or streamlines existing workflows to better handle IT support tickets and service.
(Based on 49 reviews)