Automate Ticket Routing
Routes tickets automatically to the appropriate user.
(Based on 108 reviews)
Prioritizes tickets based on factors configured by the user.
(Based on 110 reviews)
Notifies the IT team when a ticket needs action.
(Based on 117 reviews)
Provides a forum for answers to common questions.
(Based on 103 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 99 reviews)
Collects and curates data insight about the performance and health of a company's system.
(Based on 8 reviews)
Displays important metrics relating to performance.
(Based on 113 reviews)
Tracks time worked on a ticket.
(Based on 87 reviews)
Provides surveys to measure employee satisfaction.
(Based on 82 reviews)
Unified Communications Platform
Facilitates communication between users and administrators.
Allows end users to remotely access to company's IT database.
(Based on 17 reviews)
ITIL Policy Compliance
Helps organizations establish, implement, and adhere to ITIL regulation.
(Based on 24 reviews)
Tracks IT assets and financial data.
(Based on 27 reviews)
IT Knowledge Management
Integrates all IT service support functions for consistency and accuracy.
(Based on 32 reviews)
Enables access to service desk features via mobile device.
(Based on 105 reviews)
Enables employees to view the status of their tickets.
(Based on 100 reviews)
Provides a directory of all users within an organization.
(Based on 79 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 78 reviews)
Allows the IT team to oversee all possible endpoints in a single source of reference.
(Based on 9 reviews)
Automates the updating of security measures on enterprise devices.
Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
(Based on 10 reviews)
Utilizes data to proactively identify and prioritize IT issues.
(Based on 25 reviews)
Creates new or streamlines existing workflows to better handle IT support tickets and service.