Automate Ticket Routing
Routes tickets automatically to the appropriate user.
(Based on 197 reviews)
Prioritizes tickets based on factors configured by the user.
(Based on 204 reviews)
Notifies the IT team when a ticket needs action.
(Based on 216 reviews)
Provides a forum for answers to common questions.
(Based on 192 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 181 reviews)
Collects and curates data insight about the performance and health of a company's system.
(Based on 23 reviews)
Displays important metrics relating to performance.
(Based on 209 reviews)
Tracks time worked on a ticket.
(Based on 166 reviews)
Provides surveys to measure employee satisfaction.
(Based on 147 reviews)
Unified Communications Platform
Facilitates communication between users and administrators.
(Based on 45 reviews)
Allows end users to remotely access to company's IT database.
(Based on 36 reviews)
ITIL Policy Compliance
Helps organizations establish, implement, and adhere to ITIL regulation.
(Based on 55 reviews)
Tracks IT assets and financial data.
(Based on 59 reviews)
IT Knowledge Management
Integrates all IT service support functions for consistency and accuracy.
(Based on 69 reviews)
Enables access to service desk features via mobile device.
(Based on 193 reviews)
Enables employees to view the status of their tickets.
(Based on 190 reviews)
Provides a directory of all users within an organization.
(Based on 137 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 135 reviews)
Allows the IT team to oversee all possible endpoints in a single source of reference.
(Based on 22 reviews)
Automates the updating of security measures on enterprise devices.
Provides cloud backup or disaster recovery solution to protect enterprise data and applications.
(Based on 25 reviews)
Utilizes data to proactively identify and prioritize IT issues.
(Based on 58 reviews)
Creates new or streamlines existing workflows to better handle IT support tickets and service.
(Based on 52 reviews)