Want to see who topped the 2019 Best Software Awards?

Freshchat

4.5
(73 reviews)

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

Work for Freshchat?

Learning about Freshchat?

We can help you find the solution that fits you best.

Freshchat Features

Communication

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

95%
(Based on 59 reviews)

Notifications

Delivers notifications to both sides of the conversation.

88%
(Based on 64 reviews)

Targeted Emails

Sends automated emails to further engage clients and potential clients.

90%
(Based on 22 reviews)

In-App Messaging

Allows for live chat to be enabled within the app for customer help.

94%
(Based on 43 reviews)

Internal Use

Customization

82%
(Based on 53 reviews)

Conversation Archiving

Archives conversations in a separate location for later reference.

88%
(Based on 53 reviews)

Lead Development

Enables employees to denote potential customers.

88%
(Based on 33 reviews)

Knowledge Base

Establishes a knowledge base for employee reference during conversations.

89%
(Based on 45 reviews)

Team Inbox

Provides a central location for help requests, helping employees respond sooner.

88%
(Based on 40 reviews)

Customer Profiles

Allows for the creation of profiles for contacts and customers.

84%
(Based on 46 reviews)
Freshchat
4.5
(73 reviews)