Freshchat

(52)
4.5 out of 5 stars

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

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Freshchat Features

Communication
Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

95%
(Based on 38 reviews)
Notifications

Delivers notifications to both sides of the conversation.

88%
(Based on 43 reviews)
Targeted Emails

Sends automated emails to further engage clients and potential clients.

89%
(Based on 17 reviews)
In-App Messaging

Allows for live chat to be enabled within the app for customer help.

94%
(Based on 29 reviews)
Internal Use
Customization

85%
(Based on 35 reviews)
Conversation Archiving

Archives conversations in a separate location for later reference.

89%
(Based on 35 reviews)
Lead Development

Enables employees to denote potential customers.

85%
(Based on 23 reviews)
Knowledge Base

Establishes a knowledge base for employee reference during conversations.

89%
(Based on 31 reviews)
Team Inbox

Provides a central location for help requests, helping employees respond sooner.

88%
(Based on 29 reviews)
Customer Profiles

Allows for the creation of profiles for contacts and customers.

85%
(Based on 35 reviews)