Freshchat

4.5
(78)

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

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Freshchat Features

Communication

Pop-up Chat

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

95%
(Based on 57 reviews)

Notifications

Delivers notifications to both sides of the conversation.

88%
(Based on 63 reviews)

Targeted Emails

Sends automated emails to further engage clients and potential clients.

89%
(Based on 21 reviews)

In-App Messaging

Allows for live chat to be enabled within the app for customer help.

95%
(Based on 42 reviews)

Internal Use

Customization

83%
(Based on 51 reviews)

Conversation Archiving

Archives conversations in a separate location for later reference.

88%
(Based on 50 reviews)

Lead Development

Enables employees to denote potential customers.

88%
(Based on 31 reviews)

Knowledge Base

Establishes a knowledge base for employee reference during conversations.

89%
(Based on 43 reviews)

Team Inbox

Provides a central location for help requests, helping employees respond sooner.

88%
(Based on 40 reviews)

Customer Profiles

Allows for the creation of profiles for contacts and customers.

83%
(Based on 45 reviews)