What do you like best?
The way Freshchat seamlessly integrates into your existing website giving you the ability to chat with potential customers or clients. The code required to do this is minimal but the experience is top-notch. When you pair Freshchat with Freshsales then everything just becomes seamless. Freshchat also allows you to set business hours so that potential clients know that you are not around, but can still leave you a message. And the implementation of chat bots allows you to gather information from your potential clients before chatting to them.
What do you dislike?
There is nothing to dislike. My only criticism (if it is one), is that changing the language strings cannot be done from within the interface, instead, you need to do this with custom code when invoking the chat widget on your website.
Recommendations to others considering the product
If you want to have an on-site way to chat to potential clients, Freshchat makes this so easy. You can even have messages sent from your Facebook messenger chat for your Facebook Page appear in the same interface as Freshchat. Pair this up with Freshworks amazing Freshsales offering and you can easily see your client base in one place.
What business problems are you solving with the product? What benefits have you realized?
I am using Freshchat to integrate seamlessly into my website to help convert more visitors to potential clients by allowing them to talk to me from within the website. If you you're using Freshsales as well (and you should be),you can convert these conversations into leads to follow up on with ease.