Front

Front

(82)
4.7 out of 5 stars

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

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Showing 82 Front reviews
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Front review by <span>Anthony C.</span>
Anthony C.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
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Must have for your organization

What do you like best?

Love the support with the tool, love the automation and how it makes life so much easier. We've been able to cut down emails and increase collaboration.

What do you dislike?

Need ways to @mention teams from other groups - that is part of our regular workflow but may not match up exactly to how front was designed. Reporting isn't strong in this product; we run a tight ship with tight SLAs to deliver great service; it's hard to get granular reporting.

Recommendations to others considering the product

Front is worth it. It is a great collaboration tool and it will be useful in any size organization. It improves efficiency and speeds up tasks; the automation tools inside help speed up manual process. The canned messages are efficient to use and with everything coming out of Front, it is a great tool to look out for.

We have not tried connecting personal inboxes to the tool, but it would be worth considering if calendars and meetings can be followed within it so to dump external tools altogether. But this may not be the focus of Front and may not be a useful direction (trying to do too much).

Plus, the exceptional service is what helped us get our tool to full adoption and use; without Andersen, we likely would have stagnated in the usage of certain features, but thanks to his help and regular video calls, we were able to work through issues quickly. Keep up the great work guys.

What business problems are you solving with the product? What benefits have you realized?

Increased collaboration, more fluid experience between teams and less email.

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Front review by <span>Allen C.</span>
Allen C.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Front is a critical app for our business

What do you like best?

1) Allow team members have visibility on emails and assign them to members to follow up.

2) Snoozing emails is amazing and allow team members to hand off emails that may require time passing before responding. Once an email is snoozed (you pick the amount of time) the email disappears and will only reappear once the timer has elapsed.

3) The ability to comment on an email internally among team members

What do you dislike?

1) The spell checker is in US-English only. We use British English and this can be a bit of a nuisance.

2) Exceptionally long Email threads can get a bit tricky to navigate.

3) The ability to get App-integration is locked to a higher price tier that is double the monthly cost.

Recommendations to others considering the product

Front offers everything you would want from a team-based email management system. The pricing model may not work for all types of company.

What business problems are you solving with the product? What benefits have you realized?

Our business does not have strictly defined roles and emails can flow from one staff to another. Front allow us to collaborate, comment and assign emails without the need to forward emails around.

There are also several quality-of-life features such as email snoozing, social platform integration and analytics that I have come to heavily rely on.

For our business, Front App is a critical piece of software and our team depends on it every day.

What Structured Collaboration solution do you use?

Thanks for letting us know!
Front review by <span>Samuel J.</span>
Samuel J.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Awesome for shared inboxes

What do you like best?

When bootstrapping my startup I was looking for a simple product to enable me and my coworkers to handle email coming to our team address. I wanted anyone on the team to have visibility of the whole of any conversation. Front provides a very efficient and cost effective solution.

I like that fact that Front gives us growing room. It has an API and multiple pre-built integrations with other products that we could take advantage of as we grow.

What do you dislike?

Front sends notifications to regular email addresses when mail is received at the shared inbox. Replying to these emails adds a comment to the shared thread in Front. It would be nice if there was a way of replying directly to the sender from the regular email client.

What business problems are you solving with the product? What benefits have you realized?

Front lets multiple users collaborate in handling a single email inbox. This allows overseers to monitor conversations easily and take over or reassign when necessary.

Front review by <span>Daniel E.</span>
Daniel E.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

This App Has Changed Our Business!

What do you like best?

The (Slack like chat) that is embedded between our emails.

What do you dislike?

There could be more integrations, ability to control integration views and to see multiple integrations at the same time on the right panel view.

Recommendations to others considering the product

What sold us on Front was seeing the (Slack like chat") in action. Talking about this feature meant nothing to us. But when we saw our team @ mentioning on topics and actually getting more work done, faster, that was when we decided to move forward and use Front.

What business problems are you solving with the product? What benefits have you realized?

Our entire team can chat and collaborate with everyone's emails. Everyone has their own box in addition to the company support. Instead of forwarding emails we can @ mention each other and this speeds up the process to get in the loop on issues, tasks, new business, etc.

When we have a client write about a new project, sometimes we need collaboration on how much time certain tasks in their scope of work will take to accurately quote our clients. We are able to very quickly @ mention one or more people and everyone is instantly communicating on an email (but without actually sending emails out). This also keeps the communication very organized and in context.

The integrations are very important to us also. Front is connected with HubSpot and other CRM software and this allows us to see if the client is already in our HubSpot (they do a lookup of the email address in HubSpot from Front) and then we can either add or click and open the client's profile and quickly add deals, take notes, etc. This has been one integration that has saved me a lot of time as the person that answers the phone and emails for sales calls.

Front review by <span>Colin G.</span>
Colin G.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Significantly cuts down on internal email volley

What do you like best?

When a customer email comes in, we can rapidly discuss it internally using comments and callouts to each other, to come up with the appropriate response. This has worked so much better than endless email forwarding and replying within the organization before getting back to the customer. The discussion is linear, and in context with the external communications, so everyone is on the same page.

What do you dislike?

There are many ways to sort email into buckets, and sometimes too many:

Multiple inboxes, archived or open, assigned or not, replied-to or not, etc.

Then when you switch between the desktop app (OSX for us) and the mobile app (iOS), the default view of which buckets you see changes. So in the end, I do a lot of clicking to just see all mail, unfiltered, to make sure I don't miss anything.

Another problem is that it is hard to search for messages from a particular phone number. Dashes in the number will screw up the search.

Recommendations to others considering the product

Learn about the power of the Front API!

What business problems are you solving with the product? What benefits have you realized?

We are able to send a huge quantity of outbound notifications via email and sms, using the API, tied to our other business applications.

Front review by <span>Sean L.</span>
Sean L.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great Solution for Shared Inboxes

What do you like best?

Front was one of the better, cleaner (interface wise) solutions for shared inboxes. It is relatively easy to use and allows my teams on it to be more efficient with their processes and responses.

What do you dislike?

We had run into several issues in the beginning, particularly the integration with our system. It took us some time to get everything up to speed.

Recommendations to others considering the product

I would recommend trialling the platform for a month as you would discover new processes and ways to streamline your team inboxes.

What business problems are you solving with the product? What benefits have you realized?

Our clients would email our customer service representatives individually and as a result, the others would not be aware of one another's cases, especially when they were on leave. A combined inbox allowed the entire team to be up to date with current cases and ongoings. We also applied this to our membership enquiry inbox which allowed us to assign the most appropriate salesperson to the enquiry.

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