I've worked with the Fuel Cycle team for over 3 years and have been more than satisfied in working with them. They are extremely collaborative and flexible when it comes to designing your community as well as flexible in the various partners they allow you, as a client to bring in. Sometimes I feel we've challenged them so much that they have learned from that experience and shared it with others.
If you need to reach hard to reach audiences, you will find them with Fuel Cycle. We had several communities that had a really hard b2b customer to get -- and they got over 300 for us, in 4 countries.
I work with several different account team members because we have more than one community. We always come together several times a week to discuss matters that are important, how can we improve what we are doing, and creative ways that we can get at the end solution. Without this ongoing dialogue, our communities would not be successful.
I am also confident that the website and the app they run for us is secure. We have a very very rigorous security process and they passed. It took a while, but they were extremely transparent in all of their responses and guided us to a successful end community.
There is really nothing that I dislike ... they're still growing. They're definitely different from their competitors when it comes to the end product -- the technology.. It's top notch! The research end of the business has improved significantly, and should continue to improve.
We saw a 4x return on our investment. If you do not have a community, you are going to missing out on saving research dollars!! We also now engage more cross functionally than ever and our research team is seen as more credible and reliable resource as a result.