FullStory

(43)
4.4 out of 5 stars

FullStory is magic goggles for product and customer success teams at SaaS and e-commerce companies. Our wall of love: http://goo.gl/GwTBL9

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FullStory Features

Customer Information
Customer Health Scores

Provides users a customer-specific score to determine the overall satisfaction of each customer.

87%
(Based on 9 reviews)
Customer Monitoring

Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

93%
(Based on 22 reviews)
Customer Profiles

Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

78%
(Based on 13 reviews)
Playbooks

Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

79%
(Based on 8 reviews)
Customer Segments

Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

81%
(Based on 20 reviews)
Product Engagement

Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

83%
(Based on 21 reviews)
Surveys

Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

Not enough data available

Predictions
Churn Risk

Calculates the risk that your customers will not renew or continue using your product or service.

74%
(Based on 8 reviews)
Upsell Opportunities

Discovers and highlights factors that lead to upsell opportunities.

85%
(Based on 7 reviews)
Custom Triggers

Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

85%
(Based on 9 reviews)
Machine Learning

Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

Not enough data available

Analysis
Conversion Opportunities

Identifies poorly performing or problematic areas of a web page

Not enough data available

Side-By-Side Analysis

Overlays heatmaps on top of existing web pages

Not enough data available

Mobile Device Analysis

Optimizes to gather insight about mobile web browser visitors

Not enough data available

Data Quantification

Contextualizes web visitor behavior beyond pure data points and statistics

Not enough data available

Webpage Element Analysis

Analyzes the performance and effectiveness of forms, call-to-actions, links, etc. that appear on a web page

Not enough data available

Platform
Reporting & Dashboards

Access pre-built and custom reports and dashboards for viewing

76%
(Based on 21 reviews)
API & Integrations

The number of sources from which the platform can pull customer data and how well those integrations are supported.

79%
(Based on 14 reviews)
Data Import & Export Tools

Ability to input, modify, and extract data from the application in bulk through a structured file.

77%
(Based on 11 reviews)
Workflow Capability

Automates everday customer success functions for more efficient and effective day-to-day processes.

79%
(Based on 8 reviews)
Notifications

Set alerts for customer actions in order to respond quickly and proactively.

80%
(Based on 9 reviews)
Customization

Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

78%
(Based on 14 reviews)
Scalability

Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

68%
(Based on 13 reviews)
Data Security

The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

82%
(Based on 10 reviews)
Performance & Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

88%
(Based on 22 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

86%
(Based on 19 reviews)
Reporting
Heat Maps

Aggregates and visualizes webpage clicks, scrolls, and movement data into color-coordinated data points

Not enough data available

Session Replays

Records web visitor sessions

Not enough data available

Monitoring

Tracks and monitors web visitor behavior

Not enough data available

Data Segmentation

Segments collected data on predetermined criteria

Not enough data available

Variation Testing
A/B Testing

Test changes to a page by administering the change to a portion of visitors and measuring conversion.

Not enough data available

Conversion Goal

Able to set any user action as the conversion goal of the test.

Not enough data available

Percentage of Traffic

Able to adjust both the percentage of total traffic being tested and the proportion of the tested traffic that sees A and that sees B.

Not enough data available

Confidence Level

Able to view or adjust the necessary confidence level of your test.

Not enough data available

Multivariate Testing

Test multiple changes at once by directing traffic to a random combination of all changes being analyzed.

Not enough data available

Split URL Testing

Split web traffic to a page between two different URLs.

Not enough data available

Build
WYSIWYG Editor

Quickly create variant web pages with an easy-to-use WYSIWYG editor.

Not enough data available

Landing Pages

Build landing pages for user entry into the site.

Not enough data available

Reporting
Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Not enough data available

Reports and Dashboards

Access pre-built and custom reports and dashboards.

Not enough data available

Mobile Optimization

Optimization tools are also available for mobile and tablet versions of websites.

Not enough data available

Personalization
Standard Targeting

Deploy different versions of webpages based on user demographics, user activity, etc. with out-of-the-box configuration.

Not enough data available

Custom Targeting

Show different versions based on any variable set up to be tracked on the site's back end.

Not enough data available

Profile Storage Duration

The amount of time that users can be tracked and segmented into targeted groups.

Not enough data available

In-Page Analytics
Click Reporting

View percentage and total click rates for any link on a page.

Not enough data available

Heat Maps

Visual maps of where on a page visits are drawn to click/hover.

Not enough data available

Session Replays

Replay videos of user's interactions with your site.

Not enough data available

Administration
Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

Not enough data available

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Not enough data available

API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Not enough data available

QA Testing

Able to test that event and variable setup are reporting data accurately.

Not enough data available