FullStory

(42)
4.4 out of 5 stars

FullStory is magic goggles for product and customer success teams at SaaS and e-commerce companies. Our wall of love: http://goo.gl/GwTBL9

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Showing 42 FullStory reviews
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FullStory review by <span>Mallory R.</span>
Mallory R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Full insight into the customer journey

What do you like best?

I love the ability to see how my customer is reacting to my site. We can make sure are UI is as intended and we can easily see if new features on our site are impacting the customer journey.

I also love their ability to detect when users on our site are frustrated and we can check out what happened.

What do you dislike?

No issues to gripe about thus far on their tool. It does take a lot of time to watch each user journey, but the insight gained is worth it.

Recommendations to others considering the product

Their team is great to work with and their product is very fun to use. Would recommend this to any professional wanting more insight into how visitors are using their site.

What business problems are you solving with the product? What benefits have you realized?

We use Fullstory to see how users are interacting with new marketing content (such as blog, case studies etc) and to test the UI of our website.

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FullStory review by <span>Nate M.</span>
Nate M.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great way to know how your customers are using Breezy + Issue Trouble Shooting

What do you like best?

You can easily go into a user's profile, view, and annotate their recording. Super simple to find each user and lots of filtering options. You can also identify customers who 'rage click' so you can reach out to them to prevent churn and retain users.

What do you dislike?

When/If you hit your limit for sessions in a month, they stop recording sessions until you upgrade or the next month starts. Even if you upgrade during that month, from the time it goes over the limit until you upgrade, all those users that were recorded are not saved and and then shown. Very frustrating that they can't just prevent you from watching until you upgrade.

Recommendations to others considering the product

Great product to use, take a look at pricing since the more users/sessions you have the higher the price gets, and it can rise quickly. Strong value to have, so just a good FYI to understand when setting your budget.

What business problems are you solving with the product? What benefits have you realized?

Use Fullstory to see how users are onboarding to help increase conversion rates. Also use Fullstory to help trouble shoot users when they are having an issue or bug. We can look into what they did and either correct their actions or use to identify a bug and provide the link of the user's actions to our dev team.

What Customer Success solution do you use?

Thanks for letting us know!
FullStory review by <span>Bharath A.</span>
Bharath A.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Little too expensive for what it has to offer

What do you like best?

Ability to see how website visitors are browsing the website, understanding the browsing patterns, where visitors are spending more time and where visitors are spending less time.

What do you dislike?

Little too expensive for its features. Features are pretty much limited to recording user sessions and ability to see rage clicks, error clicks etc. Other dashboards such as users by browsers, average session duration can be found through Google Analytics as well which is free

Recommendations to others considering the product

There are cheaper versions available - do take a look at inspectlet, mousestats, zarget.

What business problems are you solving with the product? What benefits have you realized?

We are redesigning our web pages and forms based on the website visitor behavior. It's most useful during the initial phases of web development. After that, the usage is pretty limited as we don't add too many pages on a weekly basis

FullStory review by <span>Thue Lægdsgaard M.</span>
Thue Lægdsgaard M.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great insights once you know where to look

What do you like best?

Being able to see how the individual user actually interacts with your site in incredibly valuable and FullStory does this really well. I really like their rage-click feature, which shows users who click many times in the same place, suggesting that something is broken, not as the user understands it or at the very least very slow.

The platform is very simple which, in my mind, is a positive and a negative at the same time.

What do you dislike?

The simplicity of the platform is also its disadvantage. Once an issue has been identified, you are pretty much left on your own. There is typically not much information to go on and is can be very hard to reproduce error that we see our users experience. It would have been nice to see what goes on in the code as the user experiences problems on our site. We also utilize a people based analytics solution and it would be nice for the two to integrate so that we could go deeper in the data and the users experiencing problems.

Recommendations to others considering the product

Understand if you only need to view the user sessions or if you need to be able to go deeper into the data.

What business problems are you solving with the product? What benefits have you realized?

We need to see how real users actually interact with our site and app. We use it both on our marketing team and product team to evaluate the functionality and performance of our online assets and it does so fairly well.

FullStory review by <span>Andrew C.</span>
Andrew C.
Validated Reviewer
Verified Current User
Organic
Reviewed On

It's like magic

What do you like best?

FullStory has been essential for helping us monitor our trialer journey and improve our conversion rate.

What do you dislike?

It's not 100% perfect when capturing data, but it gets it right much more often than not. You also want to be weary of how much data you're sending depending on trialer volume. If you pull too much, it may slow down the performance of your app.

Recommendations to others considering the product

Do their trial. It's free, fairly easy for your dev team to set up, and you'll get plenty of valuable data for free.

What business problems are you solving with the product? What benefits have you realized?

Understanding the trialer journey and increasing conversion rate. We have a much better understanding of what our trialers are doing in the first few minutes of their trial and are making product improvements as a result.

FullStory review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Comprehensive, transparent view of client activity in one tool

What do you like best?

The search algorithm is effective in being able to search by email, which I always found to be confusing and inaccurate in other tools (like Pendo) that were also made to keep tabs on client activity. What is most important is the ability to see, in full form, how our clients are using our platform and identify holes/opportunities to improve their usage.

What do you dislike?

When searching for client activity, you do have to change the date range for which you're searching in order to find clients outside of that date range. Might be helpful to have the database simply search all date ranges by default, which can be narrowed down once you identify the clients for whom you're searching.

What business problems are you solving with the product? What benefits have you realized?

This tool has been invaluable in helping me recognize how my clients are using our tool and how to really shift our outreach that is more customized to their needs.

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Kate from G2 Crowd

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