What do you like best?
Adobe Fuse (Preview) is a result of the software giants purchase of Mixamo a few years ago. The powerful humanoid character generation tool has been around for a long time and literally ushered in the SaaS (Software as a service) platform as far as humanoid character generation goes. Adobe's acquisition of the tool hasn't changed much (in fact it's still considered a preview by them, hinting changes are coming). Despite facing huge competition from copycats and newer platforms such as iClone's Character Creator, Poser/Daz3D and Autodesk's very Fuse-like Character Generator.
Fuse's workflow is extremely user intuitive and takes the form of a wizard based approach which, to a novice 3D artist is more than enough to get a usable biped and equip it with clothing, skin, rig and apply motion captured moves from a decent library of bvh based MoCap footage from Mixamo's online library. This allows an artist to quickly create hundreds of unique characters. Currently, Adobe seems to be angling Fuse more toward photography visualization and human model replacement (using a posed Fuse character in place of a real human model in ads) by adding Photoshop object import through the venerable, but dated OBJ format. This makes getting Fuse characters into Photoshop pretty easy and gives a Photographer or Digital Artist access to a posable digital mannequin.
The Wizard, while easy to use, also allows the creation models that can be dressed with clothes, even clothing created outside the software. This makes Fuse, along with it's natural low poly model count, a great tool for beginner game quality character creation (Mixamo's original intent for the software) and this is where the tool shine in fact, The ability to create a huge amount of characters, quickly and with easy. Character parameters (Hero, fit, out of shape, Male, Female, Zombie, Monster, Normal, etc.) can be assembled thru the wizard and tweaked (cheeks fattened, arms skinnied, etc.) then clothes applied thru the included clothing library and finally the model can be uploaded to Mizamo's site for rigging and optional motion capture to be added.
Finally, the fact that the software is included in Creative Cloud and at $50 per month, you get access to unlimited digital models, is reason enough to get Fuse.
What do you dislike?
As a CG Generalist and admitted power user when it comes to CG software, any dislike of Fuse comes from it's lack of focus and Adobe's non-attempt to keep the software on par with it's competition. Many of the aforementioned solutions such as IClone and Daz3d have embraced a robust user community and aftermarket clothing, variations of character products and interchangeability with high end tools such as zBrush (Which is critical for high end game/cinematic and film asset creation). Hopefully Adobe will decide that Fuse needs to stay competitive by adding support for industry standards such as the sexy Alembic (This would be great across the Creative Cloud). Add direct support for wonderful clothing generators such as Marvelous 3D or CLO and direct import into Adobe partner Cinema 4D (Why this isn't already in the tool I'm not sure). To that end, some hooks into Adobe's other Preview designated tool, Character Animator would make sense also.
In the Game arena, Fuse needs to follow suite with industry norms and work to provide today's game-ready characters (which are far more demanding than even those of four years ago), meaning textures and detailed normal maps, Unity or Unreal ready characters export tools and better workflows for Maya and Max facial rigs.
Even in the world of still photography/digital model creation, Fuse's inability to generate models at 4K or higher texture resolution, 16/32 bit or HDR quality textures makes it difficult for any serious Photographer to consider it a replacement for using live models (and paying the enormous booking rates) as matching it to Raw camera footage currently would be problematic.
Lastly, tools like Daz and Character Creator have added support for Physically accurate render engines such as iRay and Skin (SSS) that reacts more naturally to High Dynamic Range renders, Fuse should support some solution or ability to preview in a rendering environment that the end user will ultimately use them in.
Fuse is a great tool, definitely ahead of its time when it came out, but given that even high end tools such as Maya have debuted one step bind and rig character solutions, Fuse needs to stay ahead of the competition.
Recommendations to others considering the product
If you are a beginner 3D Animator/Digital Photographer/Artist, Digital Crowd Artist or someone who hates modeling, Fuse is a tested tool that quickly and easily generates low-Poly (2K max) humanoids. If you are looking to do commercial games, high end visual effects or high end digital still work, tools like Character Creator, Character Generator, Daz and zBrush allow greater flexibility and power (But expect to pay much more for that power).
What business problems are you solving with the product? What benefits have you realized?
We use Fuse to create low poly background game characters and to populate our motion capture crowd generation suites like Miarmy. It gives us a perfect solution for creating far away crowd shots, using hundreds of different characters in a short amount of time. The online mocap allows us to apply a motion to the character and see it in action without using tools such as Motionbuilder.