The support for customers is second to none. Coming from ADP and their terrible service, Fuse is such a breath of fresh air. I have one phone number to call and/or one email address to submit to. I communicate with them and they communicate with me in multiple ways. It is fast and easy to get ahold of support. AND they are helpful. I always talk to the same few people and they are familiar with our Company and its payroll setup.
I also love the reporting. Even if it's just a simple question I have, I can modify, sort or create a report in seconds to get the answer.
The platform is so powerful with so many capabilities that there is still a portion of it that I am underutilizing. However, this is no one's fault but my own. There are learning modules right within the system, and support is only a call or an email away.
Do you due diligence when researching payroll companies, but make sure this one is on the list. The staff are so friendly and helpful every step of the way, from the transition all the way through current.
Payroll, HRIS system, Time and Attendance, Benefits and enrollment, FMLA tracking, ACA reporting, etc.
The reporting features are AMAZING. Almost every screen is able to be customized and exportable. This feature alone has helped to save time on both the payroll end and the HR end.
We are also able to set up hourly employees remotely using their web-based time system. We can lock it down by IP address or through geo-mapping. This saves us from having to enter these timesheets manually.
Even though we didn't switch to Fuse until January 1st, 2016, they still were able to complete our 2015 1095-Cs and 1094-C. We imported the data necessary and they completed the reports.
I look forward this year to doing our full open enrollment process through the Fuse system, completely paper-free!
There are plenty more, but these are some of the first that came to mind.