Response from Marty Duffy of G2 Crowd
My name is Marty. I am the VP of Research at G2 and look after our review outreach and moderation.
It looks like our team was in contact with you directly and responded a couple of times to your concerns. If there were communication channels you felt were unresponsive, I want to hear about them personally.
If you would like to discuss this further, I’m happy to chat directly and you can reach out to me at email@example.com and I can help answer any additional questions you have.
In addition, it looks like you were not sent any gift cards as a result of the reviews not being eligible to be posted on the G2 Crowd site. As a thank you for your time and a consolation for any communication delays, we have sent a $30 Starbucks gift card to you.