A really good additional layer above SF for Customer Success Managers.
The Cockpit concept is an excellent idea with all predefined playbooks (customer journey, renewal, Executive Business reviews etc,). Very dynamic and easy to use.
The Cockpit concept is a good approach and solution for managing a huge amount of customers altogether.
In addition, the timeline is a good start for auditing all important activities within an account (such as when our kickoff meeting took place, status meetings, EBR etc.). It is a very useful for auditing purposes, collaboration and transferring account between CSMs.
Performance should be dramatically improved.
In addition, an excellent UX/UI designed should be recruited in order to convert GS to 2018 standard in terms of the end-user experience.
1 single platform for managing an account. Transpersicny between my self and my manager.
Tasks management platform with automatic tasks (CTAs).