GamEffective

GamEffective

(23)
4.5 out of 5 stars

Our platform helps organizations apply gamification to customer support, training, sales and many more organizational activities.

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Showing 24 GamEffective reviews
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GamEffective review by <span>Ron R.</span>
Ron R.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Piloting GamEffective in our department - a review based on my opinion

What do you like best?

Working with Anna, and the team at Gameffective was very enjoyable. They were always on hand to help with any questions about their application, and had a lot of great ideas to help us build engagement and utilize the tool to its fullest.

What do you dislike?

I wish I had more time to dedicate to using the tool - the learning curve for the application isn't tough at all, so the more I used it, the more I wanted to use it.

Recommendations to others considering the product

Like most things in life, the Gameffective application is a tool that you can certainly get a lot out of, if you have the time to put into it. Not to say that there is a lot of work that you need to do to get the application working, but the more time you can put into utilizing the tools, i.e. trivia and simulations, you will definitely see great engagement, and a great tool to get new information into the hands of the users.

What business problems are you solving with the product? What benefits have you realized?

We were trying to see how we could boost some internal KPI's and improve on engagement - we are just completing the pilot now, but have received some very positive feedback from the agents that were a part of the pilot, and they loved being a part of it.

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GamEffective review by Internal Consultant
Internal Consultant
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Excellent Can Do Partnership

What do you like best?

I like the personalized care of our game. I especially like that the agents are thought of first and that there is fluidity within the platform to make changes

What do you dislike?

We have data changes that require manual audits to ensure our backend reporting is syncing with the game

Recommendations to others considering the product

It is an effective way to achieve results but it requires an invested approach. In order to keep engagement high there must be buy in from the team and I find a person on point at the site to gauge excitement. Content needs to be fresh and exciting for the participants. Consider the feedback from participants in order to improve the game and keep it fresh.

What business problems are you solving with the product? What benefits have you realized?

We are meeting and often exceeding targets as a result of the game. Attrition is down at our Suppliers and it continues to allow for our fun to be channeled specific to results.

What Sales Gamification solution do you use?

Thanks for letting us know!
GamEffective review by <span>Allan M.</span>
Allan M.
Validated Reviewer
Verified Current User
Invitation from the software vendor
Reviewed On

Enhancing the Learning Experience!

What do you like best?

GamEffective has helped us enhance our Learning and On-Boarding Experience, I love how dynamic, intuitive, user-friendly the platform is. Support is definitely a strong point as well, the team is committed and always there to help. It is very nice how you can customize your own content, create new activities using templates and plug and play tools, the mobile application is also a plus. The team is open to listen to suggestions and make an even better experience, all through strategic team partnership!

What do you dislike?

So far I haven't really seen something I dislike, all items are great and what can be even better is taken as a challenge by the GamEffective team to deliver even a greater experience.

Recommendations to others considering the product

Give it a try! its definitely worth !

What business problems are you solving with the product? What benefits have you realized?

We are enhancing our Learning experience as well as our On-Boarding program, something better and more tailored to our needs and the needs of our Human Talent, people really enjoy the interactive experience and game elements tied to our program now. What a creative way to promote employee engagement!

GamEffective review by <span>ANGIE P.</span>
ANGIE P.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

The experience has been enjoyable and exciting.

What do you like best?

I love that we can customize the games to fit our needs. The team has been a pleasure to work with and is always available to assist. They have great ideas to help create a buzz with our staff and teams.

What do you dislike?

Our staff has requested to be able to customize items based on their points levels. This is currently not available, but the feedback was well received by the GamEffective team.

What business problems are you solving with the product? What benefits have you realized?

We are working towards raising our KPI's on a floor wide basis. The game feeds into the natural competitive side in all of us. As they see that they are gaining ground on one of their peers, they give a little extra on their calls.

GamEffective review by Administrator
Administrator
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Interesting, a great learning experience.

What do you like best?

GameEffective offers a very robust platform that lends itself well to an established training program. The tools available produce a fun, engaging learning experience.

What do you dislike?

The analytics seem to be in the process of being ironed out and have not led to a positive experience for our team. It is clear GameEffective outsources their analytics division.

Moreover, as great as GameEffective is,, our team struggled with the implementation. Our training program is still very young and still being developed for our organization, and did not lend itself well to the GE platform. While this is an issue we must conquer. GE definite lends itself better to a more established training program looking to take it to the next level.

Recommendations to others considering the product

Timing is crucial with GameEffective, as is on going support. GameEffective is not a one time use, easy install solution and will require ongoing resources if it is expected to be successful. Weekly updates (at minimum) are necessary in order to drive user engagement.

When Gameffective works, it works. Users are engaged, competition thrives, and we see our participation values rise. When the platform is left stagnant, it becomes viewed as a waste of time and money. Ensure you have the resources to dedicate to the platform, or you will struggle.

What business problems are you solving with the product? What benefits have you realized?

We did not have an established training program for our Pro Sales team, which we leveraged GameEffective for. GameEffective was leveraged as a catch all solution for the training needs of that department, with mixed results.

GameEffective provides a great experience at the end of the day and we have only minor grievances. Employee satisfaction and participation in out training program is up.

GamEffective review by <span>Jeff H.</span>
Jeff H.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Great motivation for our teams

What do you like best?

I've been very impressed with GamEffective's ability to go beyond dashboards to drive employee engagement on their hourly performance metrics. The ability to customize content and KPI weights based on seasonality aligns very well with our environment.

What do you dislike?

We often have the need for multiple admins, one for the data and one for the game and content. Having additional licenses with different levels would help.

Recommendations to others considering the product

I would recommend to start with the behaviors you want to encourage and build from there. In a call center environment, we had some preconceived notions and reports that had to evolve as we moved forward to ensure we were encouraging the right behaviors consistently.

What business problems are you solving with the product? What benefits have you realized?

We wanted to create a more consistently competitive environment where teams that don't normally compete would be able to compete with one another. We have realized increased performance through increased employee engagement.

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