Gameffective Reviews

The challenge session. Very intuitive and stimulating and the possibility to monitor results in a very quickly way. The user friendly interface and the learning session that allows users to be aware of new information in real time. Also the possibility to personalize avatar and nickname is very funny. The platform creates an healty competion between Agents, and as about the learning section, there is also the possibility to integrate it with Customer Learning Management System. It is a very Userful feature in order to saving time in content creation.

The possibility to not import report with complicate calculation. Not so much flexibility in general features such as calculate kpi with files coming from different sources. But in general it is a very good instrument.

it would be greas also to set some gate logicin kpi in order to give points for example only after having satisfied some conditions (such as minimum number of calls received)

Very good impact on sales performances in order to stimulate agents to work in a better way

Manual report Creation with a lot of time effort saving. Moreover the Team leader and Supervisor work is more easy because of data immediatly available on respective dashboard. In attition it has a good impact also on Admin e Data Analyst work, such as from Engineering Side. In analytic section data are ready both as number and both as graphical way in order to monitor trend of preformances during the times /day, week, month, year)

The content is displayed in a clear, and colorful format. It makes it easy to read and fun to complete the missions - doesn't even feel like learning! Just good old fashion travelin' - and my band of travelers have said nothing but good things about participating in tis so far!

I'd like to build me Avatar - like I can with a bitmoji. Pick my hair color, length, etc. I like the accessories though! :)

Customizing your avatar like a bitmoji; creating keywords for automatic grading of fill in the bank responses (instead of manual review)...

Engaging employees to be proactive, self-seeking online learners!

Working with Anna, and the team at Gameffective was very enjoyable. They were always on hand to help with any questions about their application, and had a lot of great ideas to help us build engagement and utilize the tool to its fullest.

I wish I had more time to dedicate to using the tool - the learning curve for the application isn't tough at all, so the more I used it, the more I wanted to use it.

Like most things in life, the Gameffective application is a tool that you can certainly get a lot out of, if you have the time to put into it. Not to say that there is a lot of work that you need to do to get the application working, but the more time you can put into utilizing the tools, i.e. trivia and simulations, you will definitely see great engagement, and a great tool to get new information into the hands of the users.

We were trying to see how we could boost some internal KPI's and improve on engagement - we are just completing the pilot now, but have received some very positive feedback from the agents that were a part of the pilot, and they loved being a part of it.

The team is incredibly supportive. Once they explain some of the activities it is a flawless experience and very intuitive platform to use.

Due to a time change between their head office in Israel and the east coast of North America there is some delay in responses. However their team in the United States makes up for it fairly quick.

The benefits are endless. Probably the best features is their analytics which allow you to see exactly what each participant does in the platform. The engagement is great as well

I like the personalized care of our game. I especially like that the agents are thought of first and that there is fluidity within the platform to make changes

We have data changes that require manual audits to ensure our backend reporting is syncing with the game

It is an effective way to achieve results but it requires an invested approach. In order to keep engagement high there must be buy in from the team and I find a person on point at the site to gauge excitement. Content needs to be fresh and exciting for the participants. Consider the feedback from participants in order to improve the game and keep it fresh.

We are meeting and often exceeding targets as a result of the game. Attrition is down at our Suppliers and it continues to allow for our fun to be channeled specific to results.

GamEffective has helped us enhance our Learning and On-Boarding Experience, I love how dynamic, intuitive, user-friendly the platform is. Support is definitely a strong point as well, the team is committed and always there to help. It is very nice how you can customize your own content, create new activities using templates and plug and play tools, the mobile application is also a plus. The team is open to listen to suggestions and make an even better experience, all through strategic team partnership!

So far I haven't really seen something I dislike, all items are great and what can be even better is taken as a challenge by the GamEffective team to deliver even a greater experience.

Give it a try! its definitely worth !

We are enhancing our Learning experience as well as our On-Boarding program, something better and more tailored to our needs and the needs of our Human Talent, people really enjoy the interactive experience and game elements tied to our program now. What a creative way to promote employee engagement!

I love that we can customize the games to fit our needs. The team has been a pleasure to work with and is always available to assist. They have great ideas to help create a buzz with our staff and teams.

Our staff has requested to be able to customize items based on their points levels. This is currently not available, but the feedback was well received by the GamEffective team.

We are working towards raising our KPI's on a floor wide basis. The game feeds into the natural competitive side in all of us. As they see that they are gaining ground on one of their peers, they give a little extra on their calls.

GameEffective offers a very robust platform that lends itself well to an established training program. The tools available produce a fun, engaging learning experience.

The analytics seem to be in the process of being ironed out and have not led to a positive experience for our team. It is clear GameEffective outsources their analytics division.

Moreover, as great as GameEffective is,, our team struggled with the implementation. Our training program is still very young and still being developed for our organization, and did not lend itself well to the GE platform. While this is an issue we must conquer. GE definite lends itself better to a more established training program looking to take it to the next level.

Timing is crucial with GameEffective, as is on going support. GameEffective is not a one time use, easy install solution and will require ongoing resources if it is expected to be successful. Weekly updates (at minimum) are necessary in order to drive user engagement.

When Gameffective works, it works. Users are engaged, competition thrives, and we see our participation values rise. When the platform is left stagnant, it becomes viewed as a waste of time and money. Ensure you have the resources to dedicate to the platform, or you will struggle.

We did not have an established training program for our Pro Sales team, which we leveraged GameEffective for. GameEffective was leveraged as a catch all solution for the training needs of that department, with mixed results.

GameEffective provides a great experience at the end of the day and we have only minor grievances. Employee satisfaction and participation in out training program is up.

I've been very impressed with GamEffective's ability to go beyond dashboards to drive employee engagement on their hourly performance metrics. The ability to customize content and KPI weights based on seasonality aligns very well with our environment.

We often have the need for multiple admins, one for the data and one for the game and content. Having additional licenses with different levels would help.

I would recommend to start with the behaviors you want to encourage and build from there. In a call center environment, we had some preconceived notions and reports that had to evolve as we moved forward to ensure we were encouraging the right behaviors consistently.

We wanted to create a more consistently competitive environment where teams that don't normally compete would be able to compete with one another. We have realized increased performance through increased employee engagement.

The opportunity for teams to learn about our new process and tools while playing a game which is enjoyable.

The analytics are difficult to manuever through to find exactly what you want.

The sales professionals lack of knowledge of our new management process and tools to compliment it.

The e-learning elements are what drove me to select GamEffective. This focus on employee development was missing from other options I had explored.

I'd love a few more social features to add communication the goes outside of the GamEffective page a=to get people back in to the system.

We are trying to help our team be more self-sufficient and to increase productivity. The e-learning elements help them gain some mastery of their role and the competition with KPIs create positive momentum towards success. It's early so we don't have a lot of data yet to show results.

I like the "funny" user friendly interface. From a business perspective, I enjoy also working with the colleagues of GameEffective: I found many professional with Amazing skills and expertise. High commitment on some customization my company business required.

Need of some specific staff effort to maintain the platform up-to-date and maximize the commitment. Anyway, some of this effort is easy to find internally (e.g. working differently)

Increase agents motivation, training and committment. We measured business KPIs increase, expecially on outbound sales initiatives

Ben and Elad have been amazing to work with. They are available at crazy hours and get back to us quickly about questions and issues. They are also very interested in making GE work for how our company works.

Nothing! They’re amazing and they’re working hard to keep improving the app

Check it out!

KPI awareness

The people! Monique and Itamar are outstanding to work with. they are always looking for ways to increase engagement, be more creative, and think outside the box.

There is nothing I really dislike. The game graphics could be a little more appealing.

Highly recommend. Easy to use, affordable, creative, great way to promote continued learning.

We are using this platform to train approximately 100 users per year. This helps us to promote learning while staying connected.

Managing a team of sales development personnel requires attention to both achievement of KPIs as well as staff satisfaction and retention. GamEffective’s platform offers both and is an excellent addition to any sales development toolkit.

Couldn't find anything I didn't like. Couldn't find anything I didn't like.

The GamEffective Team has been really great in adding additional features we needed. The Customer Service is outstandingly good!

Improvements of reaching KPIs and higher engagement of Sales development Representatives.

While using GamEffective the Team has been highly engaged and even the weaker Team members showed significant improvement in achieving KPIs. The Platform has become a great media to promote internal training, processes and on-boarding of new employees.

I like that GamEffective's tool is designed to make the employee the hero of the game and celebrate the small successes as they work toward achieving progressively more challenging goals. I especially like that they break down learning activities into bite-sized pieces and make it engaging for the employee to consume learning and improve their skills and performance rankings.

While Gamification is a proven solution to help increase employee engagement and performance, it still has the stigma of being a "fun, nice to have" solution. Convincing executives of the value of Gamification is still a challenge.

When assessing Gamification solutions, approach them from the perspective of the employee. GamEffective is designed to make the employee the hero of the game. It presents their specific KPIs and suggests next best actions they can do to improve their skills and scores. It celebrates each employee's successes, not just the top 10 performers in the organization.

Gamification helps improve employee skills, performance and engagement, It is proven to increase employee productivity as well as collaboration between individuals and teams, especially in geographically dispersed organizations, or groups with remote employees. Gamification can also help improve customer engagement be increasing the skills and knowledge of the employees serving the customer.

Excellent assitance from the Customer Success team manager (Itamar)

Flexible and powerful software.

Not all narratives are today available in Italian..but we know that work is in progress.

A high engagement and learning focus was reached by the sales teams for the launch of a new product

collaboration with them- high understanding of the customer need.

too early to answer that . will answer in the future after launching

too early to answer that . will answer in the future after launching

too early to answer that . will answer in the future after launching

creating a culture among the department of gaining knowledge constantly

The ability to create engaging content and trivia/simulations really helps agents learn in a fun, no pressure way. The teams are engaged trying to best one another but seeing improvements in KPI metrics using GamEffective's tools puts a smile on my face. I've seen improvements month over month to the analytics which helps me understand how the tool is being used and areas my team can improve on.

I'm not a fan of the Trivia UI. The character limitations and the goofy trivia host gets old - but I hear there are improvements in store and I've always been a fan of GamEffectives updates.

We work in a fast pace environment. Getting information out to front line agents in a timely manner is key to building knowledge and improving sales and customer satisfaction metrics.

GamEffective was exceptional in the amount of delivery and ongoing support they offered to ensure we were successful.

GamEffective served its purpose for our business, and the only two items we were challenged with was our overall participation rate (although much, much higher than our standard LMS) and the inability to send in app communications due to our internal IT security.

We needed a more effective learning solution for our users.

The interactive and easy way to learn/teach online.

it is a bit buggy when it comes to a few specific configurations

Updating the whole company with new information along with having a simple way to assign test and courses to everyone according to specific parameters I.E. Language

I like the user inerface. When i have a staff that constanly changes over its good to have an easy to use system

I do not have any dislikes. This product is very well built and easy to use.

You need to try this product. you will get sales. Do you want to get sales. Do you want to make money. Use this product.

We are getting to clients more easily. We are solving more problems we are getting more sales

Good KPI overviews and good fun for our agents

Complex platform which takes some time to learn for admin users

Reduced AHT and increased NPS and Sales performance, supported of course by coaching and other management work in the contact center

The game element - being able to sync it with platforms to record points.

Manual labour of setting up challenges/missions/managing users.

Able to get more traction and usage of sales tool which helped improve awareness. Benefits includes more knowledge sales reps.

I enjoy using this tool at work it is smooth and quick it's also fairly intuitive and definitely makes doing my job easier

I am not sure if it is the product or if it is our Intranet running slower due to higher volumes but it does occasionally bog down and slow down but it normally recovers very quickly

It is effective in solving many of our data issues it helps us maintain data in ways that we are able to access and recall quickly

The thing i like best about GamEffective is that it brings all colleges together

There is not much i dislike about Gameffective

Our Net Promoter Score.

GamEffective changed the game for us with our sales staff, Gave up to date info for sales and what metrics they need to focus on. Made coaching and 1:1's easier

The app does take some time to update, Not always realtime ( That also could be our other system it talks with) don't have away to verify that

Motivated sales staff, increased in quality sales

Felxability to brand the widget and the tools, compliance with "pull" and "push" API's allowing compliance with data security and firewalls which are mandatory in large enterprise in particular for sales tools

need to improve some of their out of the box narrative images

make sure you work with a gamification design team to define the challenges and overall approach before starting your technology fulfilment work.

We used gamification to improve data quality of sales pipeline and win / loss activities by making administration and data update more discipline by introducing group and individual competitions.

We used Gameffective to quickly introduce on boarding and end user engagement activities on a global scale utilising several SaaS solutions

The action events and dashboards are the best I've seen.

The charts are as interactive as it gets and getting salesforce data in them is helpful.

Nothing :)

I love this app and all of it's features

Driving our sales reps to increase productivity and performance.

I like the ease of use of the platform. The customer service team I work with is amazing. They always bring new and fresh ideas to me. They make my job easy and they make me look good!

The reports, although plentiful, can be cumbersome.

Training, reinforcement of job skills. Reaching a large audience with little time commitment on my behalf.

Single sign on to application via our current CRM platform, Salesforce

Admin panel feature tend to not be intuitive

Creating ownership stake of operations employees as it would relate to our clients needs

In our contact centers utilize Gamification to drive competition among support team members to improve response times, improve mean time to resolution, and identify training gaps; and other areas for improvement as part of employee development programs.

There is nothing to report at this time as we are still pending global rollout to the Enterprise.

TBD. Pending rollout to our entire global enterprise.

Minimize the time and with great results

Nothing I could think at the moment, very happy here

Yes, defiantly a great choise and great software to count on .

Time wise is very effective and efficient, help me keep track of a in house inventory

I like using this platform because its easy to use and intuitive

Costs too much for the features you get. Should cost less or have more features.

Processing micro and in game transactions

It was really easy to navigate and had a good user interface.

Too easy to skip through stuff and not actually do it.

Learning about equipment and sales tactics

Very user friendly. I like that it helps me keep accounts organized

Runs a little slow. I feel like the system needs to have a newer update

Helps keep accounts organized