What do you like best?
I'm so pleased with everything. The CMS tool is so intuitive and easy to use and updates are automatic. Everything is laid out so well from a design standpoint. Adding content is quick, easy and very self explanatory. The customer service is outstanding. I have worked directly with Wendy Nelson and Pete Skeele and both have gone above and beyond to ensure that our app is functional and that we are able to add anything that we need and w always have the latest content updates. They are with us from beginning to end and are always there to support us in any way and resolve any issues we might encounter. Our attendees are all very pleased with the app and always provide us with excellent feedback on the content and how user-friendly it is.
What do you dislike?
Honestly, I have no complaints. We have had the best experience with Gather Digital. We are currently about to open up our fifth conference event app which will be live in 2018 and every app has been more robust than the last. I am looking forward to the new design layouts available to us for this app. I can't wait to see what it will all look like when it's complete and see how our attendees will like the new look.
If I had to mention one area for a bit of improvement, it would be in the social media area. If the "feeds" i.e. photo and activity could be combined so that users could post photos with status updates and be able to like and comment. Currently, photos can be posted with a caption and text can be posted in the activity feed, but there is no correlation between the two so combining the two for a ore "Instagram", "Facebook", "Twitter" feel would be ideal.
Recommendations to others considering the product
I would recommend to any company looking to create event apps to check out Gather Digital. They have a sample app available in the app store that you can play with and the demo was very thorough and they deliver the product they promise.
What business problems are you solving with the product? What benefits have you realized?
Gather Digital has helped us resolve an issue with including our session evaluations in the app. We have been trying to move away from hard copies in this area for several years and we attempted it with a previous app vendor with no success. GD has worked with us and helped us resolve this issue. We are now paperless which not only saves us a lot of money, is good for the environment, but it is very convenient for our attendees to complete the evaluations. Due to this, we are now receiving the same, if not higher, number of attendees taking the time to complete them.
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