Initially we had a positive experience with Gather. We had regular contact from their team and their support was stellar. We were told by our initial salesperson that we would receive a call from someone at renewal to discuss our contract and future pricing, as we received a discount for our first year.
Due to some procedural changes at our business, we decided not to renew our contract with Gather.
Imagine our surprise when we received a large charge on our credit card from Gather this month, with zero o the promised communication from their team regarding our renewal. We immediately reached out to their billing department and got no response. We reached out again to another team member who sent our email to yet another rep and received a curt answer that our contract required a 30 day cancellation with our contract attached.
The “contract” we received was an invoice with a link inside of it to a website with their terms and conditions that they can edit and amend at their leisure. Not acceptable, and we never received any communication from their sales team as was promised to us. We were also renewed at a higher rate than our first year without our consent. We reached back out asking for an actual contract with this info and asked for a refund and the rep never responded.
After the first ghosting, we contacted their “success” team again requesting a refund. We told them we did not want to renew and they said they would be happy to call and talk about how Gather could help us. We replied again stating we did not want to renew. We were ghosted again with no response. This makes a total of 4 separate contacts with no response.
So here we are with event software we are no longer using, and the company has completely stopped responding to us. I would like to add that our final payment for our first term was drawn September, 2017 and we are obviously well over 30 days out from that.
We were planning on utilizing Gather in the future once we revamped our events program, but that is now off the table and we will be warning other small businesses about their unacceptable billing practices.