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GE Servicemax

3.6
(36 reviews)

GE Servicemax is a cloud-based field service management solution.

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GE Servicemax Reviews

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Showing 39 GE Servicemax reviews
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GE Servicemax review by David G.
David G.
Validated Reviewer
Verified Current User
Review Source

"Very Pleased!!!!"

What do you like best?

The quality of the product and the support of the product.

What do you dislike?

I miss helping the community, it seems that the community success team has stopped.

Recommendations to others considering the product

I would definitely recommend this product to others, there are a lot of useful resources right out of the box with this solution, the support system is fantastic, and the account managers do a great job helping with customer success.

What business problems are you solving with the product? What benefits have you realized?

Aftermarket product lifecycle phasing, we were able to hire a full-time employee and use our data to help them sell replacement products.

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GE Servicemax review by Meenakshi B.
Meenakshi B.
Validated Reviewer
Verified Current User
Review Source

"An ok field service supervisor as a software."

What do you like best?

One of the good things about ServiceMax is its ease of understanding and ease of usage. ServiceMax portable parts permit tech to redesign the framework amid every call. It consolidates two databases into one permitting deals and administration gets to be one to have rights to the database and makes the entire workflow systematic.

What do you dislike?

It is difficult to control and convey. Sometimes we have faced some perplexity with regard to evaluations, ServiceMax couldn't distinguish that we were not a solid match, so a considerable measure of time and cash were squandered.

What business problems are you solving with the product? What benefits have you realized?

Some of the areas where ServiceMax has proven really helpful are:

Trying to consolidate two distinct databases and make the two elements (deals and administration) one substance.

Fleet administration, RMA process attempting to move all our backings applications to one stage.

Field administration mechanization and combination to ERP applications for uncovering items.

What Field Service Management solution do you use?

Thanks for letting us know!
GE Servicemax review by Winifred S.
Winifred S.
Validated Reviewer
Review Source

"Perfect tool for connecting our field operations."

What do you like best?

ServiceMax is excellent for incident, logistics and field service task management. I am in love with ServiceMax new offline mobile solution as it is a great fit for our need.

Dealing with the support team behind Service Max has been a positive development. We always stay in touch with Service Max local Customer Satisfaction manager,he is always open to feedback. This makes us believe the team behind this great program always want to hear what we have to say and will use that to make this product better.

What do you dislike?

As great as this program is, it lacks advanced guide resource for users ; which is sad to note.

What business problems are you solving with the product? What benefits have you realized?

ServiceMax has allowed us better maximize sales.

GE Servicemax review by Lyle W.
Lyle W.
Validated Reviewer
Verified Current User
Review Source

"Technical Services Supervisor"

What do you like best?

It's flexibility, it has been relatively easy to adapt ServiceMax to fit the specific needs of our business model.

What do you dislike?

I would like it if the report generating features were a bit more robust. It is possible to generate most reports, but sometimes it would be nice to be able to use some of the same features that Excel uses in generating reports.

Recommendations to others considering the product

We looked at several options when we decided to move from our custom built database to an off the shelf product. Our company was already using Salesforce and the easy integration of ServiceMax with Salesforce made it the obvious choice.

What business problems are you solving with the product? What benefits have you realized?

We mainly use ServiceMax for case management. We have been able to create reports for our clients using the information we are entering to show them our value.

GE Servicemax review by User in Biotechnology
User in Biotechnology
Validated Reviewer
Verified Current User
Review Source

"Support Coordinator's work life made easier with the use of ServiceMax"

What do you like best?

No more missed PM's with ServiceMax. It's great that the service contracts can be set up once the PO comes in and be future scheduled in the system without having to worry. The PM plan will automatically issue a case and work order for the assigned FSE before the date of the PM site visit.

What do you dislike?

It's not that easy to design reports. One has to know which tables to link and which fields to pull to get a meaningful report.

Recommendations to others considering the product

We've not yet turned on all the features that this product is capable of. The FSE's will get iPads to have the end users sign off on service reports live while they're still on site. We have a separate ERP system but we do use some spares inventory planning and spares part order functionality through ServiceMax.

What business problems are you solving with the product? What benefits have you realized?

It's easy to future schedule PM visits. The system automatically schedules cases and work orders once the PM plan has been set up in the system. I like that we can set up queues and e-mail lists for internal groups, notifying folks of when it's their turn to process their piece of the work flow.

GE Servicemax review by Frank V.
Frank V.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"ServiceMax Implementations"

What do you like best?

The software is very flexible and adapts easily to a lot of different flavors of the service industry.

What do you dislike?

There are a few features often needed by customers that are not provided out of the box, and customization is needed.

Recommendations to others considering the product

ServiceMax is doing a great job of focusing on the Field Service Business community, taking time to really understand their business needs and value drivers and I feel like this will continue to distinguish them as the leader in this space.

What business problems are you solving with the product? What benefits have you realized?

We have successfully implemented ServiceMax for several different companies, mostly automating old processes, allowing for a more remote technician workforce, and various other problems.

GE Servicemax review by paula v.
paula v.
Validated Reviewer
Review Source

"Servicemax for Field Services"

What do you like best?

We like that it is built on the SFDC platform and therefore our Field service can collaborate with our SAles

What do you dislike?

We don't like the fact that Field Service report is not easily edited, it's very difficult to make changes and the layout itself cannot be changed by an Admin

What business problems are you solving with the product? What benefits have you realized?

Problems we have solved are the logging and tracking of where and when our field Service Reps are going and which customers they are at when. Previously the managers did not have visibilty to any of that info.

GE Servicemax review by Internal Consultant in Medical Devices
Internal Consultant in Medical Devices
Validated Reviewer
Review Source

"4 years business systems programme delivery using ServiceMax"

What do you like best?

ServiceMax is excellent for incident, logistics and field service task management. It's new offline mobile solution is a great leap forward and is perfect for our needs (500 field service engineers globally in sites without Internet). It's new partnership with Apple is ensuring the mobile development is now also being done with a lot of care to an intuitive interface, as well as being very feature rich. This is also going to extend to use of many of the built in IOS features. They also have great connectivity with other systems - are also progressing to automated incident creation, moving towards an IOT model - ServiceMax (together with ThinkWorks) can deliver the goods.

In general, we find dealing with ServiceMax as an organisation very positive. We have regular reviews with our local ServiceMax Customer Satisfaction manager, we contribute to road map requirements and provide a great level of service.

What do you dislike?

It does require tight business process analysis, as part of deployment, due to the inherent flexibility of the system, which allows localised configuration at all levels. The resource scheduler could also be improved - it is being looked at, but is still a little clunky with regard to the interface. Knowledge management/integration could also be an improved feature. We use Salesforce knowledge, which is very tricky to integrate with the ServiceMax mobile solution, with no viable alternative. In terms of Service usability, this is key and should be part of the whole ServiceMax solution.

Recommendations to others considering the product

Make sure that you are very clear on what your business processes are and what you need them to be. This should be done before any design work is done on your ServiceMax solution - the solution should be designed to do what your business needs it to do, it is not a solution in itself.

What business problems are you solving with the product? What benefits have you realized?

FSR efficiency improvements, by improving workflow and moving away from a paper based solution - this is being realised with the ServiceMax mobile solution, to the extend of 1/2 million pounds /yr.

GE Servicemax review by Tarun K.
Tarun K.
Validated Reviewer
Review Source

"We use ServiceMax for Bayer's device service team"

What do you like best?

Ease of integration with Salesforce.com.

What do you dislike?

We are needing our Sales reps to use ServiceMax along with Veeva CRM, CPQ etc to get the complete functionality offering. It would be great if ServiceMax can be extended to offer additional contract management, quotes and call recordInfosys functionality.

What business problems are you solving with the product? What benefits have you realized?

Used by our Service sales rep for device service management.

GE Servicemax review by Lori W.
Lori W.
Validated Reviewer
Review Source

"Very Happy with servicemax!"

What do you like best?

I like the functionality and the ability to design many different reports

What do you dislike?

Servicemax took longer than expected for users to get comfortable with the program.

What business problems are you solving with the product? What benefits have you realized?

Organization of accounts and product information is kept up to date, changes are on real time. Faster turn around time for work.

GE Servicemax review by Ashley S.
Ashley S.
Validated Reviewer
Review Source

"Friendly tech service "

What do you like best?

All contact I have had in the past with servicemax was great

What do you dislike?

I currently do not have any dislikes for this company or this software

What business problems are you solving with the product? What benefits have you realized?

The business benefits that servicemax provides seems to be on par with business needs

GE Servicemax review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"Scheduling Nationwide Techs"

What do you like best?

The work orders customizations and the visual representation of techs in the Dispatch Console. Reporting capabilities are also very useful and easy to use.

What do you dislike?

No ability to plot techs and work orders from the Dispatch Console- the map uses Google Maps so should have the ability to show travel time and miles. Not having this feature causes the users to have to go out of the Console to complete scheduling a tech. .

What business problems are you solving with the product? What benefits have you realized?

The reporting that can be pulled from Servicemax is very helpful in tracking success metrics which has helped to make us more efficient and able to have insight on where improvements can be made.

GE Servicemax review by Administrator in Staffing and Recruiting
Administrator in Staffing and Recruiting
Validated Reviewer
Verified Current User
Review Source

"An effective but limiting alternative to salesforce"

What do you like best?

I like the fact that it works with our cloud phone system

What do you dislike?

I miss the robust nature of salesforce enterprise

What business problems are you solving with the product? What benefits have you realized?

We use it to track cases and work orders. It is beneficial in tracking

GE Servicemax review by Anthony P.
Anthony P.
Validated Reviewer
Review Source

"Highly customizable has pros and cons"

What do you like best?

Salesforce platform ensures high availability

What do you dislike?

Add on development fees to the subscription fees if you want something useful

What business problems are you solving with the product? What benefits have you realized?

Tracking of hardware issues to drive reliability improvement. Have saved time over track with email

GE Servicemax review by Jill H.
Jill H.
Validated Reviewer
Review Source

"Service Max"

What do you like best?

many employees are remote, which works well with this program

What do you dislike?

Getting resources can sometimes be a difficult task

What business problems are you solving with the product? What benefits have you realized?

gives businesses full visibility of their clients’ equipment health, warranties, contracts and more

GE Servicemax review by Sean F.
Sean F.
Validated Reviewer
Review Source

"Works great!"

What do you like best?

The efficiency! I was able to get work done quickly.

What do you dislike?

The time it took me to learn. I am slow at learning these types of utilities.

What business problems are you solving with the product? What benefits have you realized?

None at the moment.

GE Servicemax review by Junyang X.
Junyang X.
Validated Reviewer
Review Source

"ServiceMAX for field service deployment, tracking and management"

What do you like best?

Very great interface for reporting structure and dashboards for regular reporting at a cross-functional level.

What do you dislike?

Needs easier interfacing with existing databases, as well as more customization allowing for custom fields.

What business problems are you solving with the product? What benefits have you realized?

We use ServiceMAX to tracking our field service repair, both in tracking and allowing easier paretos, and creating dashboards to review service center performance over time.

GE Servicemax review by Consultant in Computer & Network Security
Consultant in Computer & Network Security
Validated Reviewer
Review Source

"ServiceMax Consultant"

What do you like best?

The platform was simple to configure. As with other applications on force.com ServiceMax didn't provide extensive guides to implementing.

What do you dislike?

The lack of advanced guides for implementation. Another issue is the lack of customization one has with third party applications on force.com

What business problems are you solving with the product? What benefits have you realized?

Advanced scheduling was a big issue with my client. The ability to send out engineers based on skills, experience, etc, their old legacy system couldn't provide this complex automation.

GE Servicemax review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Review Source

"Good product with extensive capabilities"

What do you like best?

Adoption of new technology and comprehensive list of functionality. Solution has a mobile component for field service use on tablet or pc devices.

What do you dislike?

Features are not as configurable in some areas to meet our needs and there is no capability to enable/disable functionality that we do not want. Sometines difficult to understand upcoming changes and adopt them.

What business problems are you solving with the product? What benefits have you realized?

Use of mobile to enforce data integrity and real time reporting for the business. Improved workflows that guide the users and simplify it's use for them whilst also maintaining data integrity in the background.

GE Servicemax review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"ServiceMax allows our client to meet SLA commitments saving big time operational costs"

What do you like best?

The ServiceMax mobile component allows tech's to update the system during each call. Also with automated workflows and alert notifications exposing when you are getting close to an SLA commitment target, allows clients to react and respond quickly - they can leverage the dispatch tool which is also integrated with google maps so that service reps can see where a tech is, how many calls are left, and can determine who to reassign to the higher priority item - the SLA alert

What do you dislike?

There is nothing to dislike - of course you have security issues when you choose to move field service into the cloud but ServiceMax is built on Salesforce.com and leverages the same security admin functionality so you can choose what data to expose to what groups or individual persons.

What business problems are you solving with the product? What benefits have you realized?

Field service automation and integration to ERP applications for exposing products, pricing, inventory, contracts and entitlements, accounts, contacts, etc.

GE Servicemax review by Ramesh R.
Ramesh R.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Last 4 years working in ServiceMax"

What do you like best?

Dispatch Console functionality is good for FS business

What do you dislike?

SFM's Performence is very poor in Europe users

What business problems are you solving with the product? What benefits have you realized?

Field Services

GE Servicemax review by Roberto M.
Roberto M.
Validated Reviewer
Verified Current User
Review Source

"Great product for the Technical Field Service Organization"

What do you like best?

Servicemax has a very functional Dispatch module and has tight integration with salesforce. com account and case objects

What do you dislike?

Integration with back-end ERP systems is lacking. Highly dependent on 3rd party integration systems.

Recommendations to others considering the product

Carefully consider system integration needs

What business problems are you solving with the product? What benefits have you realized?

Need to increase productivity of Field Service Organization

GE Servicemax review by Michael H.
Michael H.
Validated Reviewer
Review Source

"SeviceMax Kinetico"

What do you like best?

We truly like how it integrates with Salesforce.

What do you dislike?

That it can't be guaranteed to integrate with FinancialForce and SalesForce regularly

What business problems are you solving with the product? What benefits have you realized?

Service scheduling, Retail accounting and multiple platforms.

GE Servicemax review by User in Insurance
User in Insurance
Validated Reviewer
Review Source

"It was okay, I guess "

What do you like best?

It was easy to navigate but it wasn’t set up in an effective way

What do you dislike?

You really had to learn the system before jumping in. Cause it didn’t make sense right away

What business problems are you solving with the product? What benefits have you realized?

It holds all your information but wasn’t what my company needed. We switched to Salesforce

GE Servicemax review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Review Source

"We are implementing Service Max for our Service Centers--Our reps deal with patients daily"

What do you like best?

The ease of the product--It takes a few times to get used to being able to manuever through the screens, but once you have that down, it really is quite user friendly

What do you dislike?

This application can also be done on the iphone. There are some limitations on the mobile application that may make it a little difficult for the reps

What business problems are you solving with the product? What benefits have you realized?

we are retiring some legacy applications. trying to move all our supports applications to one platform

GE Servicemax review by User in Hospitality
User in Hospitality
Validated Reviewer
Review Source

"ServiceMax à new revolution for the customer service industry "

What do you like best?

The easiness of being able to adapt the software to pretty much any field of industry

What do you dislike?

The fact that you can’t operate different tasks in the same time within the same software

What business problems are you solving with the product? What benefits have you realized?

Revenue Maximisation and customer satisfaction

GE Servicemax review by Consultant in Internet
Consultant in Internet
Validated Reviewer
Review Source

"Pretty comprehensive field service software"

What do you like best?

ability to schedule your field engineers.

What do you dislike?

skill based routing needs some work. Bill of Materials integration with ERP products

Recommendations to others considering the product

Great product if you are trying to do field service with salesforce

What business problems are you solving with the product? What benefits have you realized?

Flawless execution of field service is required.

Benefits

fills the major gap of field service that Salesforce currently does not offer.

GE Servicemax review by Gabriel S.
Gabriel S.
Validated Reviewer
Review Source

"Great Application to combine sales and service in the salesforce platform"

What do you like best?

It combines two databases into one allowing sales and service become one database and gives the entire workflow one platform to work from.

What do you dislike?

I have no dislikes based on the presentations i have seen.

Recommendations to others considering the product

If you want one database to view the entire flow of one account from sales to service, service max with salesforce is the way to go!

What business problems are you solving with the product? What benefits have you realized?

Trying to combine two different databases and make the two entities (sales and service) one entity.

GE Servicemax review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"its functional and very visual based"

What do you like best?

it communicates with our other programs quite well

What do you dislike?

if something isn't just so, it won't flow

What business problems are you solving with the product? What benefits have you realized?

technical support/service calls

GE Servicemax review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"ServiceMax"

What do you like best?

Easy to administer, data loads are straight forward. Support is good.

What do you dislike?

VF pages are not user friendly. It is not easy to administer and deploy.

What business problems are you solving with the product? What benefits have you realized?

Service reps do not need to VPN into the network for data.

GE Servicemax review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Overall Feeling"

What do you like best?

Ease of the product, as well as very user friendly.

What do you dislike?

Sometimes some confusion when it comes to pricing

Recommendations to others considering the product

Try it.

What business problems are you solving with the product? What benefits have you realized?

Combining applications into one easy solution

GE Servicemax review by User in Construction
User in Construction
Validated Reviewer
Review Source

"A Struggle at Best"

What do you like best?

It's a great product, useful for its target market

What do you dislike?

They could not identify that we were not a good fit, so a lot of time and money were wasted

What business problems are you solving with the product? What benefits have you realized?

Field service management-job management. None with this software.

GE Servicemax review by Administrator in Electrical/Electronic Manufacturing
Administrator in Electrical/Electronic Manufacturing
Validated Reviewer
Review Source

"ServiceMax functionality"

What do you like best?

Provides adequate field service management for products

What do you dislike?

Costs and limited flexibility for different business models

What business problems are you solving with the product? What benefits have you realized?

Fleet management, RMA process

GE Servicemax review by Rob M.
Rob M.
Validated Reviewer
Review Source
GE Servicemax review by Erich R.
Erich R.
Validated Reviewer
Review Source
GE Servicemax review by Grigori E.
Grigori E.
Validated Reviewer
Review Source
GE Servicemax review by Michael L.
Michael L.
Validated Reviewer
Review Source
GE Servicemax review by G2 Crowd User in Information Technology and Services
G2 Crowd User in Information Technology and Services
Validated Reviewer
Review Source
GE Servicemax review by G2 Crowd User in Computer Software
G2 Crowd User in Computer Software
Validated Reviewer
Review Source
Kate from G2 Crowd

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