There are so many things that the company I work for loves about Genbook!
- We love the app- for us and our clients, The ease of use is amazing.
- We love that our patients can book themselves, let alone online.
-I love how easy it is to edit appointments & for our patients to change their current appointments.
-We have multiple users and like that you can control interaction of accounts
-WE love the appointment reminders because they get our patients here on time!
I could go on and on there are many features we like.
We had some problems when they do make upgrades of loosing patient information, in the most recent update current customers were not coming up with their first or last name, only emails were in the system- so this caused us to do some added work- merging customers together. Another error that some of our customers have ran into is- The Gmail and the Genbook listing different appointment times, we learned this was more Googles fault bases on the patients "listed location" if it differed from MST(which we are in)
This solves many of our scheduling problems, including missed appointments & allowing patients to book even when no one is in the office. We have also realized that compared to other scheduling systems we like Genbook the best for what we utilize it for.