What do you like best?
There are few tools that can give you a complete view of our users, we can see the connections inside and outside our domain, prevent phishing emails to be opened or any other threat. There is also another tool GAT Shield which give us a very detailed view of the browsing activity of everybody here. This tool also allow us to open files and emails without the user notice and that's fantastic.
What do you dislike?
I'm used to the old interface but it seems that they are working in a new one. I hope they can release that new version soon. Also probably will be good to have the option to pay for an on-boarding process.
Recommendations to others considering the product
I would strongly recommend to try the tool first, if you are a google user you might be likely to join on the G+ community of General Audit Tool. You should definitely get the Bundle there is a great feature with instant alerts, when some user type a some bad words or credit cards you will receive an instant notification by email with a screenshot and a webcam photo!
What business problems are you solving with the product? What benefits have you realized?
With the ease to find shared files outside the organisation we have prevented data leakage and also the option to delete a series of emails from our users to prevent from phishing it's very powerful for us.
We can easily see what all our users are doing on their day work, this help us to measure the productivity and also the collaboration between them.