Genesys PureCloud

Genesys PureCloud

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Supercharge your contact center with an all-in-one omnichannel customer engagement solution that’s powerful and easy to use, and built on the Genesys PureCloud platform –the first distributed, multitenant, enterprise-grade cloud platform for the multiple use cases of collaboration, communications and customer engagement. Genesys PureCloud helps you accelerate business impact, deliver consistent outcomes and innovate the customer and agent experiences.

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What is Genesys PureCloud?

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The Rose-Hulman Institute of Technology's Homework Hotline provides free math and science tutoring for students in grades 6 through 12 via phone, chat and email. As their previous company could no longer meet organizational needs and suffered from frequent outages, the Rose-Hulman Institute of Technology decided to look for another vendor that would not only support them, but would also have a vision and a goal to be innovative.

Since switching over to Genesys PureCloud for their voice, chat, and e-mail solutions, both their agents and their students have benefited from the improved customer experience.

Genesys PureCloud Details Provided by: .

Genesys PureCloud Details Provided by:

Website
genesys.com
Related Links
FAQ
Mobile Apps
Languages Supported
Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Turkish

Genesys PureCloud Screenshots

About Genesys PureCloud

PureCloud is the next generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation. Give the heroes that run your contact center one easy-to-use tool to manage all communications - phone, chat, email, social and more.

Manage the customer experience as a single conversation with a seamless dialogue.

Vendor
Genesys
Company Website
Year Founded
1990
Total Revenue (USD mm)
8
HQ Location
Daly City, CA
Phone
+1 650 466 - 1100
Ownership
NSE: GENESYS
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
5686
Twitter
@Genesys
Twitter Followers
16617
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