The Rose-Hulman Institute of Technology's Homework Hotline provides free math and science tutoring for students in grades 6 through 12 via phone, chat and email. As their previous company could no longer meet organizational needs and suffered from frequent outages, the Rose-Hulman Institute of Technology decided to look for another vendor that would not only support them, but would also have a vision and a goal to be innovative.
Since switching over to Genesys PureCloud for their voice, chat, and e-mail solutions, both their agents and their students have benefited from the improved customer experience.
PureCloud is the next generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation. Give the heroes that run your contact center one easy-to-use tool to manage all communications - phone, chat, email, social and more.
Manage the customer experience as a single conversation with a seamless dialogue.